The tall chairs I ordered arrived within a couple of days and a lot of care and effort had gone into the packaging. Whilst I have only had them a few days they feel like very high quality and like the... Ver mais
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Veja o que dizem as avaliações
My review was deleted so writing again. I have never received my order (cushion). Email from the company sent that it was processed after me chasing, but after that i haven’t received anything. When... Ver mais
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Firstly the stock is amazing, I ordered new bar stools they came before the lead time, the quality and finish is stunning. I later decided once I started to see my kitchen in, that I wanted to ex... Ver mais
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I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Fabricante de Móveis
- Loja de móveis para cozinha
- Loja de móveis ao ar livre
- Loja de papel de parede
Escrito pela empresa
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Informações de contato
Westbury Street, SK14 4QP, Hyde, Reino Unido
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Chair ordered and came without the arm…
Chair ordered and came without the arm rests, although given a slight refund, took the shine of the purchase, more quality checks needed
24 de fevereiro de 2025
Resposta da Where Saints Go
Thanks for sharing your feedback with us. We’re truly sorry to hear that your chair didn't arrive as expected —it’s definitely not the flawless experience we strive to deliver.
While we’re glad we could offer a partial refund as a gesture of goodwill, we completely understand how this might have taken the shine off your purchase. Your comments about quality checks are absolutely valid, and we’re already working on improving our processes to ensure such mix-ups don’t happen again.
If there’s anything else we can do to make this right or if you have further questions, please don’t hesitate to reach out to our customer service team
Fast delivery and quality product
Fast delivery and quality product. Really pleased.
12 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave us a 5* review, it's very much welcomed and appreciated.
excellent delivery and impressed with…
excellent delivery and impressed with the care with which things were packed so they arrived in good condition. Also excellent value for money and good quality furniture
10 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave us a 5* review, it's very much appreciated.
FANTASTIC COMPANY AND PRODUCT
Excellent service from ordering to delivery. The bar stools are fantastic quality, at a fantastic price. Look great in our kitchen. Delivery was super quick. Can't praise Where saints enough.
17 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for the positive comments and the 5* review.
Chairs far too tall
We ordered 4 leather dining chairs and unfortunately neither of our feet touch the ground. As a man and woman of both average height and build (5'9" and 5'5") this doesn't make sense to us. Why build chairs that fit only very tall people? Additionally the chairs are so tall that our thighs don't fit between the table and the chairs. The return would cost us 84 pounds, which is annoying since this seems like a defect of the chair. I think that as a consumer you like to think a company that mainly sells dining chairs would make their chairs to fit the average person. Especially a company that sells online and people can't try their products out.
In regards to their reply below I have thoroughly read the return policy and I even contacted the company beforehand to see how much it would cost to return the chairs, and they repeated several times "please read our return LLCpolicy" rather than tell me, so to the best of my knowledge the estimate above is correct.
EDIT: the company has reached out to us and given us a free return and full refund which we are happy with
10 de fevereiro de 2025
Resposta da Where Saints Go
Hi Hyun Ja Caron,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the dining chairs weren’t a good fit for your table.
We always strive to provide detailed product descriptions, including dimensions, to help customers make informed choices. While chair heights can vary depending on design, we understand how frustrating it must be if they don’t suit your space.
We also noticed that you hadn’t reached out to us before leaving your review. We would have been happy to assist with any concerns and discuss return options with you. To clarify, if the original packaging is retained, the return cost would be £30 rather than £84.
We will contact you directly to discuss a possible exchange or return and hopefully resolve this issue to your satisfaction.
Beautiful and high quality product
Beautiful and high quality product. Well packaged and fast delivery.
10 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for the 5* review and positive comments.
Wow wow wow- what service and wonderful chairs …
Literally ordered and delivered within 24 hours- fabulous service. The product is beautiful- comfy and elegant. Perfect.
Will be buying the chair when back in stock to accompany the 2 I purchased with arms
5 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave us a 5* review, we're so glad you love your order.
Pommel Footstool
Excellent quality and really quick delivery very pleased with footstool.
11 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for the 5* review and positive comments.
Super fast delivery
3 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave a 5* review.
Could you have a worse experience?
I bought the Lorenzo chair for ~£364 which was delivered in a box that was pretty much destroyed and hanging on with a single piece of tape.
The chair came with the parts in an Ikea zip bag in addition to having 8 parts missing. When questioning them, they said “the warehouse ran out of packaging” but couldn’t explain why the parts were missing.
They then sent out the missing parts only to arrive in completely used condition and a different colour. To the extent you could actually see the screw were completely worn.
Again, questioned them and they had nothing to offer apart for a £20 refund signalling “you can buy the parts yourself with the partial refund”.
Don’t be bought by the glamour of the website. The standard won’t match.
22 de janeiro de 2025
Resposta da Where Saints Go
Dear Ram,
We are truly sorry for the bad experience you’ve had with your Lorenzo chair order. While we always strive to provide high-quality products and service, we fully admit that, on rare occasions, things do go wrong—and unfortunately, this was one of those times.This is absolutely not the level of service we strive for, and we take your feedback very seriously.
We want to assure you and future customers that we have already put measures in place to prevent this from happening again.
In addition, we will be reaching out to you directly to put things right. Please accept our sincere apologies and thank you for bringing this to our attention.
Regards
Mark, Tracey & The WSG Team
Good chair and delivery service
Ordered one chair. It was delivered quickly. Chair is exactly as picture shown on website with very good quality. Packaging is carefully done so there is no any scratch or damage when arrived. Recommend and will buy again.
10 de fevereiro de 2025
Resposta da Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Great service and customer care
Finally I can write my review! My order was placed on the 19th Jan and was duly delivered. Unfortunately one of the chairs was damaged, wasn't packed well, looked like it was put in a box off the shop floor, no protection whatsoever. Today, some 24 days later I have received my replacement chair. Delivery company was at fault for the hold up. Not sure who was at fault for the packing/damage. However I had good communication, service and customer care from Where Saints Go.
19 de janeiro de 2025
Resposta da Where Saints Go
Thank you Louise for your 5* review, it's so very much appreciated.
6 Copenhagen Dining Chairs
Chairs are beautiful! Gorgeous wood, sleek design, very comfortable.
Very well packaged , would def buy from you again.
30 de janeiro de 2025
Resposta da Where Saints Go
Thank you so much for the 5* review, it's very much appreciated. We're so glad you love the Copenhagen chairs as much as we do.
Badly organised couriers letting a good company down
Not a great experience due to incompetent couriers. Sally-Anne in customer service doing her very best to keep customers happy but couriers letting her down. For this reason I wouldn’t use the company again as deliveries and collections are totally unreliable.
27 de janeiro de 2025
Resposta da Where Saints Go
Thank you for your honest feedback. We’re truly sorry to hear that the delivery experience didn’t meet your expectations. While we always strive to provide a seamless service, we do occasionally rely on third-party couriers for larger items, and we regret that this impacted your experience.
We’re pleased to hear that Sally-Anne did her best to assist you, as customer satisfaction is extremely important to us. We take all feedback seriously and are already reviewing our courier arrangements to improve reliability.
We’d love the opportunity to restore your confidence in us. One of our Directors will contact you directly so we can discuss this further and see how we can make things right.
Best regards,
The Where Saints Go Team
Speedy delivery and very well packaged.
Speedy delivery and very well packaged.
Just what we had been looking for.
30 de janeiro de 2025
Resposta da Where Saints Go
Thank you for the 5* review, it's very much appreciated.
Amazing beautiful products and…
Amazing beautiful products and delivered really quickly. I love them!
27 de janeiro de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave us a 5* review, it's very much appreciated.
Fast, great design and quality
Swift and efficient delivery and love the bar stools. Quality and design far exceeded expectations. A new fan!
20 de janeiro de 2025
Resposta da Where Saints Go
We love that you're a new fan of our products! Thanks so much for taking the time to leave us a 5* review.
Lovely chairs, poor communication
Firstly, our Brooklyn dining chairs are lovely. Delighted with them. The reason for the 3 star review is because we found communication with the company rather frustrating. When the chairs arrived, one of them unfortunately had a leg out of alignment and consequently a real wobble. The issue is now resolved and we have 6 perfect chairs but only after some frustrating chat bot exchanges, e mails and eventually ( hurrah ! ) one phone call with a real live human who was able to confirm that the wobbly base would be replaced. Sadly, when it arrived, the box contained 2 gold chair bases rather than one black one ! More chat bot sessions and e mails followed ( no one was there to answer the phone ) and we have finally received the correct item.
We’re still very pleased with the chairs and in terms of quality would definitely order from Where Saints Go again but it would be good if the company could review their communication processes to enable customers to get in touch more easily.
20 de janeiro de 2025
Resposta da Where Saints Go
Thanks for the review Kathy.
We are very sorry you experienced communication issues. We do try wherever possible to ensure that our customers are speaking to a human however all returns have to be processed via our RMA returns platform to enable us to monitor the data and improve our services going forward. We will revisit this again and see if any improvements can be made and the user journey simplified.
We are glad to hear however that you are pleased with your WSG purchase and would buy from us again.
Bad customer service
Received poor quality goods, two of the four items were smashed upon arrival.
Asked about a return, was told to use website which didn’t work.
Asked again and a return issue was raised.
I responded, as asked, and now, five days later, still no response.
Terrible customer service
20 de janeiro de 2025
Resposta da Where Saints Go
Thanks for you review Daniel,
We are sorry that the four piece dinner set arrived damaged.
We have spoken to the warehouse and asked them to ensure that going forward additional packaging is put in these packages.
Regards our failure to respond to you in a timely manner we have checked back through our records and can see no delays on our part. We advise as follows:
Order placed Sunday 19/01
Order dispatched 20/01
WSG notified of damage 24/01
WSG respond twice on 24/01
Trust Pilot review and email received from you on the 29/01
We can only presume that you maybe missed our last communication of the 24/01 but we can confirm that this was most certainly sent. We accept that issues do arise with deliveries from time to time but we pride ourselves on providing a great aftercare customer service and can assure you that we most definitely do not ignore customer communications.
We can confirm that we processed your full refund in the sum of £47 upon receipt of your review and email dated 29/01 and have called you to apologise and advise you of our actions. It may take however up to 7 days for the refund to reach you, depending on your bank. We trust that this matter has now been resolved to your satisfaction and send our apologies once again for any inconvenience caused.
Resposta da Where Saints Go
Thank you for the 5* review, it's very much appreciated.
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