Wickedquotes Avaliações 

177
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently joined Wicked Quotes and was pleased with how easy the process was. When I had a question about a specific condition, I reached out and was quickly connected to one of their friendly repres... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Representative Ali Eren was very helpful. Your company does need quite a bit of input from me in terms of forms (* Copy of DVLA Licence Summary for Mr Paul Zotos * Copy of Evidence of MOTORCYCLE... Ver mais

Avaliado com 1 de um total de 5 estrelas

AVOID THIS COMPANY AT ALL COSTS! What an absolute disgrace, offering cheap insurance on price comparrison sites and days after looking to charge the earth for removing someone from the policy (2 days... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So I’ve been with Wicked for 3 years now, they do exactly what they say very well, email you when you need reminding , are on the end of the phone when you need to speak to someone, yes that’s right N... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eventos e Entretenimento

Escrito pela empresa

We are one of the UK’s largest independent motorbike insurance providers. For over 15 years, our knowledge and expertise has continued to grow!


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

177 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as avaliações

(177)

31 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Just don't use them is the only advice…

Just don't use them is the only advice you need

30 de outubro de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Sorry to hear you are unhappy with the service you have received from Wicked Quotes. If you are willing to provide more details about your experience, we would be happy to investigate further.

- Wicked Quotes Customer Services

Avaliado com 3 de um total de 5 estrelas

too much information …

the process of getting the insurance on line is ok but having to send multiple type of identification whichi had to send recorded delivery which cost £7.50 was not good and then got a phone call to send letter again for no claims bonus although the guy i spoke to was helpful in regards to riding motorcycles abroad

4 de outubro de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Thank you for your honest feedback.

We're sorry to hear that you found the ID process inconvenient. We require our customers to provide certain types of identification to verify their identity and to protect them from fraud. However, we are always looking for ways to improve our process and make it as easy and convenient as possible for our customers. We appreciate your feedback and will take it into consideration as we continue to review our procedures.

We're glad that you found our customer service helpful, and we appreciate your business. We hope to have the opportunity to serve you again in the future.

- WickedQuotes Customer Services

Avaliado com 1 de um total de 5 estrelas

Always read the fine print

Wicked Quotes had provided a policy based on information submitted via a comparison site, it appears they did not receive all the correct information and as such then decided to keep more than half of my policy amount in the event of cancellation. Referring me back to the comparison site to complain. Repeating "this is the terms & conditions" which allows them to basically "retain" funds which you have paid in full.

will never use again and will be sharing with the motorcycle community.

13 de outubro de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Sorry to hear you are unhappy with the service you have received from Wicked quotes.

If you would like to provide us with more information, we will gladly look into this case in more depth for you.

We validate the information used to get your quote, and if this is incorrect your premium can be affected. Our cancellation charges are clearly stated in our TOBA and have to be agreed by you before the policy can be purchased.

- WickedQuotes Customer Services

Avaliado com 1 de um total de 5 estrelas

Avoid avoid avoid

Only took insurance out on my bike earlier this year and decided to cancel before the end of September, to be told by their agent due to fees and cancellation there will be no refund, then even said they'd made a loss on it as brokers due to me cancelling. Cheeky t wats, i wouldn't even p iss on them if they were on fire.

26 de setembro de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

The Cancellation terms are all documented within the Terms of Business Agreement and all explained to every customer prior to the policy commencing - which you have agreed to at inception of the policy.

We did actually make a financial loss, due to your cancellation outside of the agreed contract period.

Kind regards,

Wicked Quotes



Avaliado com 5 de um total de 5 estrelas

Very good and very quick

Very good and very quick. Also great value . Thank tou

5 de setembro de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Great to hear this positive feedback.

Wicked Quotes Customer Service

Avaliado com 5 de um total de 5 estrelas

Best quote.

31 de agosto de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Pleased to hear that. We work hard on trying to be the most competitively priced motorbike insurer.

Wicked Quotes Customer Services

Avaliado com 5 de um total de 5 estrelas

I recently renewed my motorbike insurance..

I recently renewed my motorcycle insurance online with Wickedquotes and found it very easy to do. My insurance is significantly cheaper with them compared to what I paid with another insurance company last year.

24 de agosto de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Thank you for the positive feedback.

Wicked Quotes Customer Services

Avaliado com 1 de um total de 5 estrelas

1 hour hold time and 30 minutes in pos. 1!!!

I have been on hold for over 1 hour and position 1 in queue for 30 of those minutes. I don't know what on earth is going on but you need to sort your phone staff out. It is only a 5 minute query that I want to ask too!!

5 de agosto de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Sorry you haven’t been able to contact us by phone, we are presently experiencing high call volumes. If you would like to drop us an email on quotes@ramasis.co.uk we will be happy to arrange a call back.

Wicked Quotes

Avaliado com 5 de um total de 5 estrelas

Very helpful

Had a little trouble with sending all required documents to wicked quotes but they were very understanding and helped me with my non ability of modern technology.
I found that this was extremely helpful and glad I chose them to insure me.

28 de julho de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Thank you for the positive feedback.

Wicked Quotes

Avaliado com 1 de um total de 5 estrelas

Avoid this company

Avoid this company. They are no good to deal with whatever. Will 'steal' your money .

29 de julho de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Hi Mark,

Sorry to see your negative review. Obviously, we would prefer to know that all customers are happy with our service, but on some occasions, if the required documentation is not supplied, we do have to cancel policies and they do lead to cancellation charges. We can look further into your case if we have more details. Please could you contact our Customer Service Team via email (which will be in your documentation) if you wish us to look further into this.

Wicked Quotes

Avaliado com 5 de um total de 5 estrelas

Best insurance many thanks

thank you for the fast service and for the seriousness towards your customers it is the first year that I am insured with you and I hope it will be one of a long series. I recommend your Wicked Quotes motorcycle insurance to future customers. Good day
Conrad Palma

13 de julho de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Thank you Conrad for your positive feedback.

Wicked Quotes

Avaliado com 1 de um total de 5 estrelas

24th June

24th June
I tried 3 times to contact the office for advice, each time I was on hold for over a hour and finally get through the phone goes dead. Also the phone operators was very unhelpful with my enquiries, I ended up cancelling my policy and moving to another company. I would highly recommend not using this company it’s more of a scam to take your money and run. DO NOT USE THIS COMPANY

24 de junho de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Sorry to see your negative review.

Please could you contact our Customer Service Team via email (which will be in your documentation) if you wish us to look further into this.

Wicked Quotes

Avaliado com 3 de um total de 5 estrelas

Long phone wait time

I'm insured with them and am on the phone right now trying to get through to ask a question about my cover. It's been 47 minutes so far and I've come down from position 10 in the queue to position 2. That's a really bad call answer stat. I hope the actual service when I get through is worth it!

26 de junho de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Apologies Mo, the phones have been very busy, but we have been working on improving this significantly over the last few weeks.

Wicked Quotes

Avaliado com 4 de um total de 5 estrelas

Frustrating to happy

Insured by them, rang to get a quote on a new bike, 5 calls all over 30mins wait and never answered! Very frustrating!
So I thought try email, found my original documents and emailed my queries.
Next morning a lovely lady called Elise rang me to discuss my requirements.
After 15 minutes, new bike insured, all questions answered.
Given 4 stars as the phone calling was not good!
5 stars for Elise.

15 de junho de 2023
Avaliação não solicitada
logotipo da Wickedquotes

Resposta da Wickedquotes

Great to hear Darren. We are also working hard on improving the phone waiting times.

Wicked Quotes

Avaliado com 5 de um total de 5 estrelas

Wicked

You do need to give lots of info but they are easy and polite people to deal with. Great price and very helpful with all my questions. 5 star in my book

6 de junho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I liked that they where the cheapest…

I liked that they where the cheapest and that I could stay with the same insurance company for another year.
I dislike the fact that you have to send the your drivers license every time and all the other documents even though you are with the same company for another year.
What is this nonsense with the license thing anyway. Very annoying,makes me want to stop riding motorcycles.

14 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling company just out to scam…

Appalling company just out to scam people my husband purchased motorbike insurance (1st bike) filled in form no no claims as he hadn’t had bike insurance before asked about car insurance he said he has 9plus years ncb sent them code to look at dvla record they sent him a letter to say they were still waiting receive it rang after 55 mins in queue to be told they hadn’t had it and they would be cancelling his policy as he hadn’t filled in form correctly - will be taking legal action as they kept over half of the policy premium

14 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Called to discuss renewal - premium number!!!

My renewal quote came through and I needed to amend and check. So I called their contact number - ITS A PREMIUM LINE NUMBER!!! Waited 45 mins and then they cut me off. Repeated the next day and the same - Waited 45mins plus to be again cut off. Eventually got through on the third day and got my renewal cancelled.

Now have been hit with £30+ phone bill to the premium line contact number - what a rip off - avoid at all costs, support line is rubbish and takes over an hour to get through - and they charge you £15 for the privilege of waiting

Rip off

4 de maio de 2023
Avaliação não solicitada

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