Wifi Hire Avaliações 

Good temporary WiFi solution for our new business. Connection was decent most of the time. Not the fastest or strongest and very occasionally dropped out, but overall did what we needed it to do with very minor drops in service. We couldn't have got our business up and running for the first 2 weeks without it. Would recommend to anyone who needs short term WiFi in a pinch.

worst decision!
Do NOT USE this company's service. as many reviewers already said, i will add one more case: this device turns off automatically randomly, its battery cannot last more than 4 hours. and even plugged in with a portable powerbank, even it is on, the signal is very very poor and unstable. DO NOT USE IT!

great service. worked well

We needed internet when we moved into new home and I was very apprehensive about this but I needn't have worried. It arrived, to a different address but we told them where it would be used so that it picked up the correct signal, we plugged it in and it worked. It was amazing. I needed to extend my hire so I just emailed and it was done. I would recommend to anyone

After moving house we needed temporary internet before BT could rock-up & install a fibre line. The missus found these guys so I plumped for the '5G Temporary WiFi internet for Home & Business'. It arrived A-OK and did EXACTLY what it said it would do. Amazing bit of kit! It found the local 5G network straight away so I tentatively plugged-in the ethernet connection from this to my PC and this box of magic saved the gig I was working from home on as well as the missus making Teams calls for the next 3 days. Five stars from us! Would 100% recommend to anyone in the same situation.

Do not use this company, device kept switching off and when on we had very little connection. Paid for 5 days, received it on Saturday returned it first thing on the Monday with a note explaining (e-mail also sent) and only received deposit back and have ignored my requests for refund since!! Appalling service!!!

Second time I've used the services of WifiHire. The device arrived on time and was up and running within minutes, exactly as needed. At the end of the hire period, the deposit was returned reasonably promptly. I've no hesitation recommending this company.

Easy to use, very responsive staff, excellent internet connection with no issues. Very easy to extend hire and simple to set up and return.

WifiHire provided quick delivery and a smooth return process, but the experience was mixed. The router was functional, but coverage in my area (using Three) was poor, and I faced some communication issues during my hire period. The service has potential, but check network compatibility before renting. It’s an okay solution overall. ⭐⭐⭐

I received excellent customer service recently. I was so grateful and appreciative for the understanding shown to an issue I had which was completely an error on my part. I would not hesitate to recommend.

Ordered and received a router. Worked great until I tried to extend the hire period. I keep getting emails being told to respond to the hire confirmation email. Except I DIDNT GET ONE! No it’s not in spam. I can’t find it anywhere.
I’ve been trying to contact them for 12 DAYS! I’ve emailed and emailed and get generic emails back telling me to respond to a confirmation email that I don’t have. I’ve even now managed to pay to extend the WiFi through a link in one of the emails reminding me the hire period is up. But despite the extra payment the router has been cut off. So now I’m out of pocket too. Just the most impossible company to try and get hold of. No contact number. The website says they respond quickly to emails. Except they don’t. They don’t respond at all!!!!!!
Just avoid.

I have received this router today for temporary home internet and unfortunately the speeds are awful and means the internet is non functioning. It’s a shame as the idea is brilliant but with 1mbps download speeds and 0.22mbps upload speeds, this isn’t useful for its intended purpose. I should say we aren’t in particularly rural area, we get solid 4G signal on our phones through our mobile provider and brilliant broadband speeds from Sky.

In response to the reply below - I emailed on Monday and never got a response. It’s now Saturday.

needed wifi as an urgent stopgap after relocation and speed of delivery, customer service communications and response was all good. The wifi service itself can only be good as local mobile signal response and therefore can be variable but it proved adequate for our needs. Wifi hire did suggest a trial to see if we could connect ok. Refund of deposit was made quickly and it was easy to return the unit.

Great service from day of order to return of equipment and prompt refund of deposit

We’ve received no response to their online form when we reported the ongoing poor signal when connecting more than one device. Even on one device it drops out which is challenging when working from home. Cannot find a phone number to call or a contact option on social media. Having to resort to writing a review to get a response but also to warn others. Would not recommend.

Update following WifiHire’s edited response:
I replied to the receipt email on 10th Feb to info(a)wifihire.co.uk, but that bounced back (something to do with untrusted domain). On this receipt it simply says 'If you have any questions, contact us at info(a)wifihire.co.uk', and that is the problem - it should state there that customers should reply to the confirmation email NOT the receipt, as we lost valuable time establishing that.

Our issue was dealt with quickly once the proper method of communication was established, and they did issue a partial refund following a long list of reasons why they shouldn’t but begrudgingly will. However, we still had a non-working router initially due to issues with the network provider it connected. The network provider should be checked for coverage in the area it will be used in before sending the device. The note on the email stating to email info(a)wifihire.co.uk with any questions needs removing from the receipt as it does not work.

Excellent!
A totally trouble free process from start to finish.
Received my hub on time, posted it back and received my deposit back without delay.

I will try them again in the future. They made an error in shipping address, so I couldn't use the router but they also didn’t charge me anything. I'm giving them 4 stars because they were very reasonable when the UK storm Eowyn stopped me sending the router back on time and they didn’t fine me.

Using the site was quick and easy, the wifi device arrived quickly and worked with no problem from the day we got it to the day we sent it back (the return was also super easy as it came with a prepaid return label). The customer service/response to email was impressively quick and efficient, and polite. I extended our rental by a couple of days and this again was simple to do. I would definitely recommend this company as they made a stressful experience (having no wifi for the first month after moving house just before Christmas!) that much easier.

At the time of writing this I have paid £346 for poor WiFi and even worse customer service. This is from mid November 2024 to 28th Dec 2024. I have had the unfortunate luck of having no network access after moving home and had to purchase WiFi from this company whilst awaiting connection.

From the off the connection was extremely poor, buffering and had to wait on another router to be sent out after providing 3 network readings to the company.

Customer service are always available when they are looking more money of me but have ignored 11 email requests for their address to return their products and a refund of my monies for days that they failed to provide any service remotely as well as my deposit of £50. (I lost their address in the moving home / Christmas period - it happens, but I’ve been very clear that I will incur the return costs).

£346 for around 7 weeks makes this company no better than Payday Loans and people need to be very wary of how they capitalise on people’s vulnerabilities.

Given their deliberate failure to respond to my communications and their failure to return my monies, I will be seeking guidance from Ofgem