Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... Ver mais
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Veja o que dizem as avaliações
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Ver mais
A empresa respondeu
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Ver mais
A empresa respondeu
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Escrito pela empresa
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informações de contato
Communications House, 56 Love Ln, PO31 7EU, Cowes, Reino Unido
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant install team and accessible…
Brilliant install team and accessible fast follow up support
29 de março de 2026
Resposta da WightFibre
Thanks so much for your kind words!
We’re really pleased to hear you had a great experience with both our install team and follow-up support. We’ll be sure to pass your feedback on to the team—they’ll really appreciate it.
If you ever need anything else, we’re always here to help! Kind regards.
The team of young men that came to do…
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister.
They did their very best to run the cable where we preferred it to be.
The wiring was attached to the building in a very considerate manner.
Leister carried out the installation in the house and complied very cheerfully and happily to our requests.
He was especially helpful setting up our devices for us.
Great team of guys!
26 de junho de 2026
Avaliação não solicitada
Resposta da WightFibre
Thank you for your fantastic feedback. We are delighted to hear that Freddy, Sam and Leister made such a positive impression during your installation.
It is great to know the team took the time to run the cable exactly where you preferred and ensured everything was fitted neatly and considerately. We are especially pleased that Leister was able to help inside the home and support you with setting up your devices.
We will be sure to pass your kind comments on to the team. They will really appreciate your recognition.
Thank you again for choosing WightFibre. Kind regards.
Has done what it says it will do
27 de março de 2026
Resposta da WightFibre
It’s great to hear everything’s working as expected and doing exactly what you need. Thank you for the review. Kind regards.
Not cool empugjToo hot for you to handle
Too hot for you to handle?
Next time you can not provide a service
Do not charge me for it..
Is the minimal
24 de junho de 2026
Avaliação não solicitada
Resposta da WightFibre
Unfortunately, the information automatically attached to your Trustpilot review does not match any account details we hold on file, which has made it difficult for us to investigate your concerns. We previously requested additional information so that we could identify your account and look into the issues you've raised, but we have not received a response.
Without being able to verify the account or understand the specific circumstances, there is very little we can do to investigate further or provide a resolution. We would genuinely like the opportunity to look into this properly, so if you contact us directly with your account details, we'll be happy to review the matter and discuss your concerns in more detail. Kind regards WightFibre Team
Still waiting for box to be fixed…
Still waiting for box to be fixed probably to wall and one cable to another flat to be left tidy
24 de fevereiro de 2026
Resposta da WightFibre
Hi there,
Thank you for your review. We’re sorry to hear you’re still unhappy with how this has been left.
Our records show that during the installation, the cabling route was agreed on-site with your assistance. The cable was taken via the roof space through the existing window opening, and it was confirmed at the time that a small amount of external cable along the flat roof area was acceptable.
We can also see that on 12/03/2026 further work was completed to properly secure the external box to the building, including replacing screws and adding washers.
Based on this, the installation was completed as agreed at the time. However, if the current setup now presents a safety concern or has changed since the visit, we would absolutely want to review this.
Please email us at help@wightfibre.com with images and details of areas of concern so we can assess things further. If this is identified as a health and safety issue, we will of course take appropriate action.
Kind regards,
WightFibre
Great team ,professional workforce
25 de fevereiro de 2026
Resposta da WightFibre
Thank you for your kind words! We're really pleased to hear you found the team professional and helpful. We always aim to deliver a high standard of service, so your feedback means a lot. Kind regards.
Local company at a very good price!!!
25 de fevereiro de 2026
Resposta da WightFibre
Thank you so much for the kind words! We’re really proud to be a local company and it means a lot to hear you’re happy with both the service and the value. If there’s ever anything you need, we’re always here to help. Best regards.
The order and installation were great
The order and installation were great. Friendly efficient service end to end. No problems with setting up everything. Very pleased
24 de março de 2026
Resposta da WightFibre
Thank you for your fantastic review! We’re really pleased to hear everything went smoothly from order right through to installation, and that the team provided a friendly and efficient service throughout. It’s great to know you’re so happy with everything – we really appreciate your feedback
I had a few teething problems
I had a few teething problems , but through WightFibres attentions all was sorted so satisfaction . 6
24 de março de 2026
Resposta da WightFibre
Thank you for your 5-star review! We really appreciate your patience while we worked through those initial teething problems, and we’re so pleased everything is now sorted for you. If you ever need anything further, the WightFibre team is always here to help. Best regards.
Resposta da WightFibre
Thank you for the 5 Stars! Glad to hear everything was seamless. Best regards.
Great - eventually
Very fast and easy to use once the connection was made- it took a very long time from the first conversation
22 de fevereiro de 2026
Resposta da WightFibre
Hello Martin,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that once you were up and running, you found the service fast and easy to use.
We do appreciate your patience during the setup process, and we’re sorry it took longer than expected to get everything connected.
Your feedback is really valuable and helps us continue improving the journey from first contact through to installation.
If there’s anything more we can do for you, please don’t hesitate to get in touch – we’re always here to help! 💙
The whole process from enquiry to…
The whole process from enquiry to instalation was very easy. Staff were very helpful at all times i had contact with WightFibre
22 de fevereiro de 2026
Resposta da WightFibre
Hello,
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found the whole process from enquiry through to installation smooth and easy.
It’s especially great to know our team made a positive impression – we’ll be sure to pass your kind comments on to them.
Providing helpful and supportive service at every stage is really important to us.
Thanks again for choosing WightFibre, and if you ever need anything, we’re always here to help! 💙
Being able to speak to someone quick…
Being able to speak to someone quick and effectively
15 de março de 2026
Resposta da WightFibre
Hello Elizabeth,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were able to get through to someone quickly and get the help you needed.
Providing fast and effective support is something we take pride in, so it’s great to know we’re getting it right.
Thanks again for choosing WightFibre – we’re always here if you need us! 💙
Seamless process from order to going…
Seamless process from order to going live. Excellent Installers. Professional job
20 de março de 2026
Resposta da WightFibre
Hello Bob,
Thank you so much for your 5-star review! ⭐
We’re delighted to hear everything went smoothly from order through to going live.
It’s fantastic to know our installers made such a positive impression – we’ll be sure to share your kind feedback with the team.
Providing a professional, seamless experience is exactly what we aim for.
Thanks again for choosing WightFibre, and we hope you continue to enjoy the service! 💙
Firstly the price and using a island…
Firstly the price and using a island company have been with sky for 15yrs + using there broadband and a young salesman came round and i signed up with you.
I still have to re-do my settings at least twice a week as it doesn't seem to link with my TV could be where it is placed and to move would be £50.
But other than that very happy with it and the Customer Service people have helped me with my problem and are nice and friendly
18 de março de 2026
Resposta da WightFibre
Hello Lynda,
Thank you for taking the time to leave us a review and for choosing a local Island provider – we really appreciate your support!
We’re so pleased to hear you’re happy with the service overall and that our Customer Service team have been helpful and friendly when you’ve needed support – we’ll be sure to pass your kind feedback on to them.
We’re sorry to hear about the ongoing issue with your settings needing to be reset, as that’s certainly not the experience we want for you.
It may well be related to equipment placement, but we’d really like the opportunity to look into this further with you and see if there’s anything we can do to improve things without inconvenience.
If you haven’t already, please feel free to get back in touch with us so we can take a closer look and help get this resolved for you.
Thanks again for your feedback and for being part of WightFibre! 💙
Very pleased with everything the…
Very pleased with everything the installation was quick nice people to deal with and works perfectly ok thanks would recomend and have two of my freinds are signing up
20 de março de 2026
Resposta da WightFibre
Thank you so much for your kind review! We're really pleased to hear that you had a smooth installation and found the team friendly and helpful. It’s great to know everything is working perfectly for you.
We really appreciate your recommendation too, it means a lot that you’ve already referred your friends, and we look forward to welcoming them to WightFibre! Kind regards.
All the men were very helpful,and left…
All the men were very helpful,and left everything lovely and clean. Thank you.
15 de fevereiro de 2026
Resposta da WightFibre
Thank you for your lovely feedback! We’re really glad to hear the team were helpful and took care to leave everything clean and tidy.
Kind regards, The WightFibre Team.
Great customer service
Clear information, great customer service and everything works really well.
19 de fevereiro de 2026
Resposta da WightFibre
Thank you so much for your kind words! We’re really pleased to hear everything is working well and that you found our service clear and helpful. The team will appreciate your feedback.
kind regards, The WightFibre Team.
Resposta da WightFibre
Thanks for the great review—it means a lot!
Reliable service, fair pricing and great customer care are exactly what we aim for. We’ll share your kind words with the team.
Kind regards,
The WightFibre Team
A 50 metre hand dig across our garden…
A 50 metre hand dig across our garden to install the cable was completed within a day with the complex install into our house completed the following day. An excellent service and the speed of the internet is exceptional.
18 de fevereiro de 2026
Resposta da WightFibre
We’re really pleased to hear how smoothly your installation went—thank you for taking the time to share such a brilliant review.
A 50‑metre hand dig and a complex install is no small task, so it’s fantastic to know the team delivered it efficiently and kept everything on track across both days. We’ll make sure your kind words are passed on to everyone involved.
It’s great to hear you’re already enjoying the exceptional speeds too—that’s exactly what we aim for.
Thank you again for your feedback and welcome to WightFibre!
Kind regards,
The WightFibre Team
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