Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... Ver mais
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Veja o que dizem as avaliações
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Ver mais
A empresa respondeu
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Ver mais
A empresa respondeu
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Escrito pela empresa
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informações de contato
Communications House, 56 Love Ln, PO31 7EU, Cowes, Reino Unido
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Internet is really good but for some…
Internet is really good but for some reason the tv won’t stay on bbc for more than 15 20 minutes.
17 de fevereiro de 2026
Resposta da WightFibre
Thanks for your feedback. We’re really pleased to hear the internet service is working well for you.
We’re sorry to hear about the issue you’re experiencing with BBC iPlayer. That doesn’t sound right, and we’d like to look into it further for you, especially if you’re using the WightFibre TV device we supplied.
When convenient, please get in touch with our support team so we can investigate this specific issue and help get it resolved. Best regards.
Fast and reliable good price happy with…
Fast and reliable good price happy with it so far
3 de junho de 2026
Avaliação não solicitada
Resposta da WightFibre
Thank you for your review! We're really pleased to hear you're finding the service fast, reliable, and good value. It's great to know you're happy so far, and we appreciate you taking the time to share your feedback. Best regards.
Great installation
2 de junho de 2026
Avaliação não solicitada
Resposta da WightFibre
Thank you for the 5-star review and the kind words. Best regards.
Taylor and his workmate were very…
Taylor and his workmate were very friendly and efficient workers they explained everything to us with patience so we understood everything.
(We in our 80,s)
Wightfibre has been a great company to deal with from start, from customer service through to the engineers.
8 de abril de 2026
Resposta da WightFibre
Thank you so much for your wonderful review — it really means a lot to us.
We’re delighted to hear that Taylor and his colleague made such a positive impression. Providing friendly, patient, and clear support is exactly what we aim for, so it’s great to know they took the time to explain everything in a way that worked for you.
It’s also fantastic to hear that your whole journey with WightFibre, from customer service through to installation, has been a positive experience.
We truly appreciate you taking the time to share your feedback, and we hope you continue to enjoy your service with us. Best regards.
When I changed over to wightfibre it…
When I changed over to wightfibre it was £25.99 for 12 months and now not even 3 months later it's £29.99 so much for the 12 month deal that you signed up for
3 de fevereiro de 2026
Resposta da WightFibre
Thanks for taking the time to leave a review, and I’m sorry to hear you feel disappointed by the change in price.
All of our residential services are provided on a rolling contract rather than a fixed‑term agreement. As outlined in the terms accepted at sign‑up, prices are subject to an annual adjustment each April. This year’s increase was a flat £4 per month and applies to all eligible residential customers, including those within their first 12 months, as the contract isn’t fixed‑price.
We completely understand how this can come as a surprise if you were expecting the price to remain the same for a set period, and we’d really like the opportunity to review your account and make sure everything has been applied correctly.
It looks like we haven’t heard from you about this directly yet, so please get in touch with our Customer Service team who will be happy to go through your account, explain your options, and see what we can do to help. Best regards.
Resposta da WightFibre
Hello Mr Warren,
Thanks so much for your fantastic feedback! ⭐
We’re really pleased to hear you had a smooth installation, great service, and are enjoying the fast speeds.
It means a lot to the team.
If you ever need anything, we’re always here to help! 💙
everything was absolutely 100% perfect
2 de março de 2026
Resposta da WightFibre
Hello Steven,
Thank you so much for your amazing feedback! ⭐
We’re absolutely delighted to hear everything was 100% perfect for you.
It really means a lot to the team, and we appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help! 💙
Rapid response when problems occured…
Rapid response when problems occured issue fixed within a couple of hours
Excellent service
5 de fevereiro de 2026
Resposta da WightFibre
Hello Peter,
Thank you for your fantastic review! ⭐
We’re really pleased to hear our team could respond quickly and get everything sorted within a couple of hours.
Providing fast, reliable service is exactly what we aim for, so it’s great to know we delivered.
If you ever need anything in the future, we’re always here to help! 💙
WightFibre the right choice
WightFibre was definitely the right choice for us. We chose a speed package that suited us, and installation was quick. The engineers were really helpful and explained everything. We have contacted customer service once, and the query was sorted out over the phone. We highly recommend changing to WightFibre.
2 de março de 2026
Resposta da WightFibre
Hello Chris,
Thank you so much for your fantastic review! ⭐
We’re delighted to hear that you chose a package that suits your needs and that your installation was quick and smooth.
It’s great to know our engineers made a positive impression and took the time to explain everything clearly.
We’re also really pleased that your experience with our customer service team was just as helpful and efficient.
Your recommendation means a lot to us and the whole team truly appreciates your support.
If you ever need anything, we’re always here to help! 💙
Great performance from a local service!
2 de fevereiro de 2026
Resposta da WightFibre
Hello R S-W,
Thank you for your fantastic review! ⭐
We’re really proud to be a local service, so it’s great to hear you’re enjoying the performance.
Your support means a lot to the whole team.
If you ever need anything, we’re always here to help! 💙
Resposta da WightFibre
Hello David,
Thanks so much for the great feedback! ⭐
We’re really pleased you found the service helpful, efficient, and great value.
Being a local provider means a lot to us, so it’s fantastic to hear that came through in your experience. 💙
Useful and efficient
27 de janeiro de 2026
Resposta da WightFibre
Hello Avril,
Thanks for taking the time to leave us a review! ⭐
We’re really pleased to hear you found the service useful and efficient. 💙
Teething problems that meant we had…
Teething problems that meant we had broadband that kept cutting out during the first few weeks. An initial engineer visit didn't resolve the issue. When I finally called your office I was sent photos to check myself that the installation engineer had connected the correct power cables. He had not. Once I stopped them around, the problem resolved within a week.
26 de fevereiro de 2026
Resposta da WightFibre
Hello Janet,
Thank you for your honest feedback 😊
We’re sorry to hear about the teething problems you experienced and that the first engineer visit didn’t put things right.
That must have been frustrating.
We’re really pleased the issue was identified and resolved, and we appreciate you taking the time to work through this with our team. Your experience is valuable and helps us make improvements for the future. 💙
An agent came to our house as requested…
An agent came to our house as requested and showed us all the packages. We chose the package that suited us. The agent did all the transfer and cancelled our previous supplier.
11 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
We’re really pleased to hear our agent was able to guide you through the options and make the switch to WightFibre smooth and straightforward. We appreciate your support and hope you continue to enjoy your service.
best regards
Resposta da WightFibre
Thanks for taking the time to leave us a 5‑star review – we really appreciate your support! It’s great to hear you’re happy with the service, and we’re here if you ever need anything.
best regards.
One or two problems but happy enough.
Installation completed Sunday 22 February 2026. Problem occurred following day - access to internet denied. Problem eventually resolved by very competent engineer on Friday 27 February by installing additional extender in hallway. Now have problem for past two or three weeks with accessing TV programmes via Freely but do not know if this occurs because of TV fault or WightFibre problem. Cannot give a Five Star rating because of past and existing problem but generally happy with WightFibre service and price.
22 de fevereiro de 2026
Resposta da WightFibre
Hi David,
Thanks for your review,
We’re glad you’re happy overall with the service and pricing, and that the initial issue was resolved.
Sorry to hear you’re having trouble with Freely. We’d be happy to help check whether this is a connectivity or TV issue. Due to the email address associated with this post I was unable to locate your account, but please do either call or email at help@wightfibre.com and we will get straight on the case for you.
Thank you
Resposta da WightFibre
Hi Kate,
Thanks for your review.
We can see you only contacted us this morning regarding your connection, and at that point our team had just started investigating. As you weren’t on-site, we weren’t able to complete troubleshooting yet.
We’re ready to continue checks and get this resolved as soon as you’re available, and will arrange an engineer if needed.
We’d appreciate the opportunity to fully investigate and fix the issue before a final judgement is made.
Thank you
Excellent service
Excellent service. Fault was dealt with extremely quickly and on a Bank Holiday weekend.
27 de janeiro de 2026
Resposta da WightFibre
Hi Karen,
Thank you for the great feedback, we really appreciate you taking the time to share it.
We’re glad we could get the fault resolved quickly, especially over the Bank Holiday weekend. I’ll be sure to pass your comments on to the team.
WightFibre customer service team
When the guys were here installing…
When the guys were here installing WightFibre they were polite and helpful and cleaned up behind themselves. We had a few glitches but sorted out in no time at all over the phone.
27 de janeiro de 2026
Resposta da WightFibre
Thank you for your lovely review! We’re really pleased to hear the installation team were polite, helpful and left everything tidy. It’s also great to know the initial issues were resolved quickly over the phone. We appreciate your feedback and hope you continue to enjoy your service! Best regards.
Had Wightfibre for 3/4 years
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!!
Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and efficiently. Appreciated
20 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Thank you for your fantastic review and for being with WightFibre for so many years! We’re really pleased to hear you’ve had a great experience and that any issues have been resolved quickly. I’ll be sure to pass your kind words on to Kody as well – he’ll really appreciate the shout out. Thanks again for your support! Best regards.
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