Truespeed Avaliações 

Kezia the customer services representative I spoke to on the phone was extremely pleasant knowledgeable and listened to everything I had to say coupled with providing aa eventual solution that was too my turtle satisfaction. Is true speed for two years and cannot be more complimentary than saying that the broadband service has been excellent and without any interruption during that period. Full marks!!

Adam was great and gave me the information I needed clearly and he was really helpful with giving me the answers to my questions. Am very happy with the experience I had speaking to him.

Very happy with the service I got reference a question about my bill and DAN from customer service explained the issue and sorted it out very quickly over the phone so was very happy with this matter being sorted out with very little fuss so top marks

We recently moved over to Truspeed as they had merged with our previous supplier. I must say we were really impressed with the customer service. An easy and stress free experience. Mark vailes dealt with our transition and was friendly, professional and talked us through the whole process putting us at ease.
The engineer came on time as planned and was friendly, professional and knowledgeable.
Very happy so far, long may it continue.

Lee Gates-Deville was courteous, efficient and all was sorted for me in a short time. Couldn’t be better really.

Tom and Jack were lovely, 10 stars if I could

took a while to get through on the phone but service received once through was excellent from Dan.

Brad and Alan were excellent engineers. Helpful and friendly and got the job done quickly.

The installation was very quick, and Mr. Stu Munslow is a true professional. Thank you.

Just started using Truespeed and so far nothing but excellence! Great customer service, everyone nice and friendly, service is great, no issues like dropping out like our previously supplier.
Highly recommend

Excellent provider. During my 5+ years with Truespeed, we have only had one outage, caused by BT damaging a Truespeed cable! Even then I was updated by text whist the fix was ongoing.
Today rang and spoke to Kez. She was extremely helpful with my renewal giving me the outcome I wanted quickly and efficiently. Great service, thank you.

Great Service, Dylan made it all seem easy. prompt and quick

Jake Taylor was really helpful! We weren’t due for a technician for a couple of days but Jake noticed he was nearby in the area already so took the initiative to service us early as we were without Internet. He resolved the issues quickly and we’re back up and running. Thanks Jake!

Simple installation, issue-free connection with stable advertised speeds

Raised a query ref the mixed 2.4Ghz & 5Ghz bands and how to sort a problem of a remote cleaner needing 2.4Ghz only to function. Heidi promptly sorted the problem and notified me. Great service from the support team and from the Truespeed performance generally.

Having recently escaped the clutches of my previous provider I was looking forward to greener pastures when it comes to broadband.

Truespeed were the only provider in my area that could provide bi-directional gigabit speeds, but also offered a great, fixed contract price (with no annual price hikes) and also have on shore support staff so after a few chats with their marketing staff I finally decided to give them a try.

Installation happened today and I had a few small issues/queries so decided to get in touch with them to iron them out.
To my surprise I have found that the chat service that they used to have has now been scrapped.
In light of this I tried to call them, however, after waiting for 85 minutes on hold, the call just dropped and their working hours are about to finish.

Having local support staff is great and all, but if you can't get a hold of them, what's the point?
Reading the other reviews, this seems like a reoccurring issue and it really sours my opinion on Truespeed, which is not great considering I just started my contract with them.

Edit:
As i was unable to get a hold of anyone on the phone I chose to send an email yesterday and Truespeed were very quick to respond. While I am still unhappy that i couldn't get a hold of anyone over the phone, I appreciate the quick turnaround on the email, so will bump up the rating to 3/5

I rang this morning to chase up when the conduct pipe would be delivered, spoke to Dylan who was very helpful.
Jake Taylor came and delivered the pipe and then actually went out of his way putting the WiFi cable into the pipe for us so we would not have another call out. What a refreshing change to have someone go out of their way and be helpful. Keep hold of him he is a good 1. Thanks both

Tom and Jack did a brilliant job. The cable installation was smooth and quick. They were also very helpful and friendly!

Jake & Dave provided excellent Customer service.