Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... Ver mais
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Veja o que dizem as avaliações
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Ver mais
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After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Ver mais
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Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Ver mais
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Detalhes da empresa
Escrito pela empresa
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Escrito pela empresa
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informações de contato
Communications House, 56 Love Ln, PO31 7EU, Cowes, Reino Unido
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They were quick and efficient whilst…
They were quick and efficient whilst being polite and friendly.
22 de fevereiro de 2026
Resposta da WightFibre
Thank you for your lovely review! We’re really pleased to hear the team were quick and efficient while still being polite and friendly. We appreciate your feedback and hope you continue to enjoy your service! Best regards.
When the cable was fitted it rained and…
When the cable was fitted it rained and exsposed the cable and went over the top of the lid in the road
22 de janeiro de 2026
Resposta da WightFibre
Hello Graham,
Thank you for your feedback, and we’re really sorry to hear about your initial experience.
This certainly isn’t the standard we aim to deliver.
We’re pleased that we were able to return and put things right for you, ensuring the cabling was properly secured and finished as it should have been.
If you notice anything further or have any concerns at all, please don’t hesitate to get in touch – we’re always here to help.
Thank you again for bringing this to our attention.
Wonderful customer service
After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what service. The two Ollies who installed the system were polite, informative, and didn't leave until everything was set up properly. We now have fast WiFi and customer service that many other companies should replicate. We had a call from customer service asking if everything was OK. We are extremely happy customers, and so nice to speak to local people, not someone in the Phillipines as Sky now is. Thanks Wight Fibre, you are awesome
20 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Hello Nora,
Thank you so much for your amazing review – it really does mean a lot to us! ⭐
We’re thrilled to hear you’re enjoying your new WightFibre connection after so many years elsewhere, and that everything is running smoothly for you already. I’ll be sure to pass your kind words on to the two Ollies – they’ll be delighted to hear how much you appreciated their service and thorough setup.
It’s also great to hear that our follow-up call made a positive impression.
We always aim to make sure everything is working exactly as it should, and that you feel supported every step of the way.
Being a local team is something we’re really proud of, so your comments about speaking to familiar voices mean a lot to us too.
Thanks again for choosing WightFibre – we’re so pleased to have you with us! 💙
Installation explained
Installation explained. Very tidy, all mess cleared away. No dust despite drilling walls. Explained TV changes and telephone.
18 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Hello Jo,
Thank you for your fantastic review! ⭐
We’re really pleased to hear that your installation went smoothly and that everything was clearly explained along the way. It’s great to know our engineer left everything clean and tidy, especially with no dust despite the drilling!
We’ll also pass on your comments about the clear explanation of your TV and telephone setup, as we know how important that is when getting started.
Thanks again for taking the time to share your experience—we really appreciate it! 💙
Promised no increase....got an increase!
We had a knock at the door from a WightFibre rep from London. The guy was lovely just trying to do his job. We agreed to sign up and whilst he was at our house we asked and confirmed if the price given was going to stay that way for the contract. He said yes there will be no rises in price, including in April when most things go up. But come April and our price increased. We were also guaranteed 500mps upload and download. There has not been 1 time where I have done a speed test where we have had these speeds.
19 de janeiro de 2026
Resposta da WightFibre
Hi Luke,
Our contracts include an annual price review each April, which is clearly set out in the contract summary provided at sign‑up. We cannot see any basis for a “no increase” guarantee being part of our standard agreement. Given your report of the above, we will investigate internally.
On speeds, we have no record of this being reported to us, so we’ve not had the opportunity to investigate or resolve this for you. Achieving full speeds can depend on how devices are connected and used, and we would need to run checks with you directly.
If you’re still experiencing issues, please contact us so we can review this properly and work towards a resolution.
Thank you for your feedback.
Excellent customer service
Excellent customer service, sorting any issues as quickly as possible.
17 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Hello Matthew,
Thank you so much for the fantastic feedback! ⭐
We’re really pleased to hear our team has been able to resolve any issues quickly for you 😊
Your kind words mean a lot—thanks for choosing WightFibre! 💙
Brilliant service
The 2 men that came were very polite, sorted the WiFi quickly and efficiently, very pleased with the service
16 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Hello Karen,
Thank you for the lovely review! ⭐
We’re so pleased to hear our engineers were polite and able to get everything sorted quickly and efficiently 😊
We’ll be sure to pass your kind words on to them.
Thanks again for choosing WightFibre! 💙
WightFibre is amazingly quick and…
WightFibre is amazingly quick and reliable!
15 de fevereiro de 2026
Resposta da WightFibre
Hello PS,
Thank you for the brilliant feedback! ⭐
We’re so pleased to hear you’re enjoying a quick and reliable service!
Thanks for choosing WightFibre! 💙
100 times better
100 times better, than who I was with before, plusnet. & alot cheaper, & faster, thanks to my sister. Wish she told me about Whitefiber alot lot sooner.
15 de fevereiro de 2026
Resposta da WightFibre
Hi there,
Thank you so much for the fantastic review! ⭐
We’re really pleased to hear you’re enjoying a faster, more affordable service – and a big thanks to your sister for recommending us too 😊
Welcome to WightFibre, and if you ever need anything, we’re always here to help! 💙
The 2 installers were polite
The 2 installers were polite, friendly, consultative on the installation, and efficient. Please tell them great job from me.
15 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Hello Anthony,
Thanks so much for your kind review! ⭐
We’re really pleased to hear our installers made such a positive impression—they’ll be delighted with your feedback.
We’ll be sure to pass on your thanks to them.
If you ever need anything, we’re always here to help! 💙
I changed from Vodafone to…wightfibre
I changed from Vodafone to wightfibre.as I had a salesman call at my door .
Very polite and Professional and he did not Rush to get me to sign up.
However I did and the best move was outstanding Results.
So 100% to wightfibre and Thank you.
16 de janeiro de 2026
Resposta da WightFibre
Thank you for your kind review! We’re really pleased to hear you had a positive experience with our team and that switching to WightFibre has worked out so well for you. We really appreciate your support! Best regards.
First class service
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
11 de fevereiro de 2026
Resposta da WightFibre
Hello Adrian,
Thank you so much for your 5‑star review! ⭐
We’re delighted to hear you received first‑class service and found it easy to get through to our knowledgeable team.
We really appreciate your kind words and are glad you’re enjoying great value alongside great service.
Thanks for choosing WightFibre! 💙
No matter the problem they always sort…
No matter the problem they always sort it
10 de fevereiro de 2026
Resposta da WightFibre
Hello Marie,
Thank you for your 5‑star review! ⭐
We really appreciate your kind words and are pleased to hear that no matter the issue, our team has been able to get it sorted for you. We’re always here if you need us! 💙
After 1 month you put my monthly…
After 1 month you put my monthly payment up £5 that made you expensive
11 de fevereiro de 2026
Resposta da WightFibre
Hello Mr Chiverton,
Thank you for taking the time to leave your review.
We’re sorry to hear you feel disappointed about the price change.
For clarity, the increase you’ve mentioned was our annual April price increase, which applies to all customers and is something most utility providers carry out each year. In this case, the increase was £4 per month, not £5, and this was explained at the point of sign‑up as well as in advance of the change.
We appreciate that any increase can be frustrating, and we always aim to be open and transparent about our pricing.
We’re sorry to hear this led to your decision to leave and wish you all the best going forward.
Nice quick and easy instalation
12 de maio de 2026
Avaliação não solicitada
Resposta da WightFibre
Hello Jake,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear your installation was quick and easy. Enjoy your new service! 💙
It works so fine
14 de janeiro de 2026
Resposta da WightFibre
Hello Kevin,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear everything is working well for you.
Enjoy your service! 💙
It was proffessional easy and explained…
It was proffessional easy and explained well carried out precisely great company
9 de fevereiro de 2026
Resposta da WightFibre
Thank you for your kind feedback. We're really pleased to hear that you found the service professional, easy to follow, and clearly explained. your comments mean a lot to the team. Kind regards.
Generally the service is good
Generally the service is good. I had a couple of problems in the beginning but they were sorted very quickly. It turn out to be a bit more expensive than I expected.
12 de janeiro de 2026
Resposta da WightFibre
Hello,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re generally happy with the service and that any initial issues were resolved quickly by the team. We do understand your comments regarding pricing and appreciate you raising this.
Your feedback is valuable and helps us continue to review how we deliver value alongside a reliable service.
Thank you again for choosing us.
Best wishes.
Good customer service.
12 de janeiro de 2026
Resposta da WightFibre
Hello,
Thank you for your review.
We’re really pleased to hear that you received good customer service and appreciate you taking the time to share your feedback with us.
Best wishes.
Fast Broadband / WiFi
Fast Broadband / WiFi . Efficiently installed by your engineers who arrived on time, who were courteous, friendly and very helpful.
8 de fevereiro de 2026
Resposta da WightFibre
Hello John
Thank you very much for taking the time to leave us such a lovely review.
We’re really pleased to hear you’re enjoying fast broadband and WiFi, and that our engineers arrived on time and provided a courteous, friendly, and helpful service.
I’ll be sure to pass your kind feedback on to the team, they’ll really appreciate it.
Thanks again for choosing us!
Bets wishes.
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