Wild at Heart Avaliações 451

Resposta da Wild at Heart

12 de jun. de 2026

Hi Mike,

We are very sorry to hear that you were disappointed with the size of your bouquet, especially after ordering our Magnificent size.

We are also sorry that we have not yet heard from you directly, as we would really like the opportunity to look into this properly and find a suitable solution for you. Please do get in touch with our customer care team via flowers@wildatheart.com with your order details and any photos of the bouquet, and we will review this for you as quickly as possible.

Your feedback is truly appreciated, and we are sorry again that your bouquet did not feel as special or as generous as expected.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

5 de jun. de 2026

Hi Sam,

We’re very sorry to hear that you were disappointed with your bouquet.

Our team reviewed the images you kindly sent across this morning as quickly as possible, and we do apologise that you had not yet received a full response within the few hours since your email.

Having carefully looked at the bouquet, it appears to be in line with what we would expect at this stage, though we did notice from the images that the water looked quite discoloured. We always recommend changing the water regularly, as advised on our care cards, as this is especially important for keeping fresh flowers at their best.

That said, we completely understand how disappointing it is when flowers do not last as hoped, and our customer care team will be in touch directly to discuss this further with you.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

4 de jun. de 2026

Hi Helen,

We’re very sorry to hear how disappointed you were, especially as this was part of a 50th birthday gift ordered from overseas.

We completely understand your frustration that only eight stems arrived instead of ten, and we sincerely apologise for this mistake. We did offer to rectify this and emailed you twice to arrange a redelivery, first on 27th May and again this morning, as we wanted to make sure we sent them at a time that suited you.

We are very sorry if this communication did not reach you or was missed, and we would still very much like to make this right. Please do get back to us with a suitable delivery date and we will arrange this for you as soon as possible.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

1 de jun. de 2026

Hi Kieran,

We are so sorry to hear this. While we are pleased the flowers arrived beautifully, they certainly should have lasted longer than three days. The exceptionally hot weather can sadly affect fresh flowers more quickly, but we completely understand your disappointment.

Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.

Thank you for bringing this to our attention, and we are truly sorry again.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

1 de jun. de 2026

Hi!

We are so sorry to hear this and completely understand your disappointment.

This is certainly not the experience we would ever want you to have, especially with a £200 bouquet. While the exceptionally hot weather can sadly affect fresh flowers more quickly in transit and once they arrive, your bouquet should still have reached you in beautiful condition and lasted longer than three days.

Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.

Thank you for bringing this to our attention, and we are truly sorry again for the disappointment caused.

Many thanks
The Wild at Heart team

Resposta da Wild at Heart

27 de mai. de 2026

Hi Sally,

Thank you very much for your review. We are so pleased to hear that the flowers arrived safely and unscathed, although we are very sorry that the outer box was damaged in transit.

This is certainly not the condition we would expect from DPD, and we completely understand your disappointment. We take great care in packaging our bouquets so they travel as safely as possible, and we will be raising this with our courier team.

Thank you again for letting us know, and we hope the flowers were enjoyed.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

27 de mai. de 2026

Hi Bolette,

We’re very sorry to read this review, as we feel this does not reflect the circumstances of the order.

Our courier attempted delivery on three separate occasions, but unfortunately was unable to gain access to the property each time. We then offered to redeliver the bouquet to an alternative address to ensure the flowers could still be received.

As a refund was preferred instead, we processed this in full. We are sorry that the experience felt disappointing, but we did everything we could to complete the delivery and resolve the matter fairly.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

27 de mai. de 2026

Hi Katherine,

We are very sorry to hear that you were disappointed with your arrangement.

After you contacted us, our team reviewed the photo provided and explained that, from what we could see, the bouquet appeared to be in line with our usual design and quality standards. However, we also made clear that the lighting and angle of the image made it difficult to fully assess the arrangement, so we asked for additional photographs to help us review this further.

We are always happy to investigate any concerns properly, particularly where flower quality or vase suitability is involved, and customer satisfaction is extremely important to us. We are sorry that this experience did not feel as special as it should have, and we would still welcome the opportunity to look into it further if you are able to share more details with our team.

We are looking forward to hearing from you.

Many thanks
The Wild at Heart team

Resposta da Wild at Heart

12 de mai. de 2026

Hi Crăciun,

We are very sorry to hear that your flowers did not last as expected, and we completely understand how disappointing this must have been.

As soon as you got in touch, our team offered to send a replacement bouquet so we could put this right for you. We are currently waiting to hear back from you and would be very happy to arrange this as soon as you confirm the details.

With the correct care, our bouquets should last at least 5 days, so we are sorry that this was not your experience on this occasion.

The Wild at Heart team