We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arran... Ver mais
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Veja o que dizem as avaliações
Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously piss... Ver mais
A empresa respondeu
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Ver mais
I odered the magnificent size bouquet but it wasn't that big. Feels like it has been downsized over the years or the wrong one was sent. Not sure it was goid value for money...
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Informações de contato
Unit 3-4 Linford business estate, SW8 4AB, London, Reino Unido
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Bom
451 avaliações
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Respondeu a 100% das avaliações negativas
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Brilliant packaging
Brilliant packaging, fresh flowers in wxcellent condition- delighted
8 de fevereiro de 2026
Last time using wild at heart
Terrible flowers. Several dead. Smaller than ever before. Not using wild at heart again. Consistently disappointed and underwhelmed for overpriced offering
10 de fevereiro de 2026
Resposta da Wild at Heart
Hi Harley,
We are truly sorry to read this and very saddened that we have not heard from you directly, as we take feedback like this extremely seriously.
Quality is at the heart of everything we create, so it is concerning to hear that your flowers did not meet expectations. We would very much like the opportunity to look into this properly and make it right.
Please could you send photographs of the flowers, along with your order details, to flowers@wildatheart.com so our team can review and resolve this for you as quickly as possible.
We do hope to hear from you soon and have the chance to restore your faith in us.
The Wild at Heart team
The roses are absolutely stunning
6 de fevereiro de 2026
Really poor quality given the high…
Really poor quality given the high price. Massive difference between what is displayed online vs what you receive in person, super disappointing
9 de fevereiro de 2026
Resposta da Wild at Heart
Hi Jasper,
We are very sorry to read this and disappointed to hear that your flowers did not meet expectations, particularly as we work hard to ensure our arrangements reflect both the quality and spirit shown online.
As flowers are a natural product and each design is created by hand, there can be slight variations, but they should always feel beautiful and true to the style ordered. It is therefore concerning to hear this was not your experience.
We would really appreciate the opportunity to look into this for you. Please could you send photographs of the bouquet, along with your order details, to flowers@wildatheart.com so our team can review and assist further.
We hope to hear from you soon and have the chance to put this right.
The Wild at Heart team
Deeply Disappointing Service from a Once-Excellent Florist
I’m genuinely saddened to be writing this review. Wild at Heart used to be, in my opinion, the best florist in London- the kind of place you could rely on for stunning arrangements and impeccable service. That’s exactly why this recent experience was so disappointing.
They made a serious error and delivered my flowers to the wrong address, completely undermining an important occasion and causing considerable embarrassment. I had also paid for express delivery, yet the bouquet arrived two days late. To make matters worse, they promised to send a larger replacement bouquet to make up for the mistake, but that simply wasn’t the case.
What’s most disappointing is the lack of accountability. There was no genuine apology and no confirmation of delivery, despite my specific request for one. Mistakes can happen, but how a company handles them makes all the difference. In this case, the lack of ownership and basic customer care was shocking. It’s incredibly disheartening to see what was once an exceptional florist fall so far short on service.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wild at Heart
Hi Despina,
We are truly sorry to read your review and saddened to hear how strongly you feel about this experience, particularly as someone who has previously trusted Wild at Heart. This is never the impression we want to leave, especially when flowers are sent to mark an important moment.
While we understand there was an error with the delivery and that our team worked to resolve this as quickly as possible, we are concerned to hear how disappointed and frustrated you remain. We would really appreciate the opportunity to understand more about what has left you feeling this way, and what we can do now to help put things right for you.
Please do contact us via ecommerce@wildatheart.com so we can understand what went wrong in more detail and review this personally and work towards a resolution.
We hope to hear from you and have the chance to restore your confidence in us.
The Wild at Heart team
The worst valentines bouquet I have…
The worst valentines bouquet I have ever received. My wonderful husband preordered a valentines bouquet from this store and collected it this morning as we are local. Unfortunately it looks nothing like the photo, is small and flowers are already wilting. The worst bouquet I have ever received and I am shocked as it was £80. Disappointed is an understatement. Will not be shopping at this local flower store ever again.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wild at Heart
Hi Ellen,
We are so sorry to hear how disappointed you were with your Valentine’s bouquet. This is certainly not the experience we want any of our customers to have, especially on such an important occasion.
As our arrangements are made fresh each day, we would really appreciate the opportunity to look into this for you. Please could you email us at flowers@wildatheart.com with a few photographs of the bouquet you received, along with your order details? This will allow our team to review the flowers and come back to you as quickly as possible with a resolution.
Thank you for bringing this to our attention, and we do hope we can make this right for you.
The Wild at Heart team
Very helpful about choice of flowers…
Very helpful about choice of flowers for a table arrangement when ordering. The pale pink roses and mimosa were beautiful and made the table and dining room look wonderful. Delivery was excellent too. Thank you so very much - it was all a great success!
6 de fevereiro de 2026
Wedding flowers
Bea made my bouquet and table centrepiece for my wedding. I showed her photos of what I would like and we discussed what I would like. She was professional, pleasant and very knowledgeable. The results were amazing and I was thrilled. I can thoroughly recommend her.
11 de fevereiro de 2026
Avaliação não solicitada
Not cheap but exquisite blooms
4 de fevereiro de 2026
I thought the delivered flowers were…
I thought the delivered flowers were very poor compared to what is adverised on the web site
29 de janeiro de 2026
Resposta da Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are truly sorry to hear that the bouquet you received did not meet your expectations or reflect what you saw on our website. This is certainly not the experience we aim to provide, and we completely understand how disappointing that must have been.
We take great care to ensure our arrangements are crafted as beautifully as advertised, so we would really appreciate the opportunity to look into this for you. If possible, could you please send us a few photographs of the bouquet you received, along with your order details, to flowers@wildatheart.com. This will allow our team to review the matter properly and respond with a suitable resolution.
Thank you again for bringing this to our attention. We genuinely value your feedback and hope we can restore your confidence in Wild at Heart.
Warm regards,
The Wild at Heart Team
Beautiful quality flowers that lift the…
Beautiful quality flowers that lift the spirit
28 de janeiro de 2026
Elegant, artistic, and effortlessly special
Their flowers are beautiful and perfectly styled, always fresh, and long-lasting. The attention to detail and care they put into every arrangement really shows. Elegant, artistic, and effortlessly special... Highly recommended. 🌸
19 de setembro de 2025
Avaliação não solicitada
I sent flowers to my daughter-in-law…
I sent flowers to my daughter-in-law after the birth of her fourth child. She loved the flowers - and I loved that she loved the flowers since sending flowers remotely is always a bit of a gamble They were delivered the next day as promised thank you! I will do it again
11 de janeiro de 2026
Beautiful bouquets. I have received bouquets from Wild at…
I have received bouquets from Wild at Heart on numerous occasions and have always been delighted with the flower arrangements and they have arrived by courier well packaged and in good condition
15 de janeiro de 2026
Avaliação não solicitada
"Abundant" Bouquet for an opening show at the National Gallery
The bunch of flowers that I ordered were beautiful, but far smaller than I anticipated, considering the size that I ordered ("Abundant") and the overall cost (GBP 240 including vase & delivery). But the most disappointing aspect was that it arrived in a box and left on the floor at the loading bay of the National Gallery without any punch and entrance, so that it was missed in the middle of hectic preparations for an opening show. So the experience of ordering from Wild at Heart was all somewhat FLAT, sad and painful 🥲
14 de janeiro de 2026
Resposta da Wild at Heart
Hi Ann-M,
We are truly devastated to read this, and we’re so sorry that your experience fell so far short of what it should have been, especially for such an important and high-profile occasion. While we’re pleased to hear you found the flowers themselves beautiful, we completely understand how disappointing it must have been for the bouquet to feel smaller than expected, and even more so for the delivery to lack the sense of occasion and care it deserved.
The way the flowers were left at the loading bay is deeply upsetting to us and not at all reflective of the experience we strive to create, particularly for a moment that should have felt impactful, celebratory and seamless.
Please know that we genuinely care about this feedback, and we were heartbroken to learn how flat and painful the overall experience felt. We sincerely hope that the replacement bouquet went some way toward making amends and restoring a little of the joy that was missing the first time. Thank you for taking the time to share this with us - it truly matters, and we are very sorry we let you down.
Many thanks,
The Wild at Heart team
I ordered two bouquet size abundant
I ordered two bouquet size abundant. But one of them was much smalller and not so abundant. I also called the shop about the delivery times and if I could recieve the delivery a little bit earlier. And they were very unhelpful and rather condescending considering I spent almost £ 400 . I will be taking my business elsewhere
14 de janeiro de 2026
Resposta da Wild at Heart
Hi Rozina,
We are terribly sorry to read this and to hear about the experience you had with our customer service, that is deeply disappointing and not the level of care, respect or warmth we expect from our team. We are genuinely sorry if the interaction felt unhelpful or condescending, and we are actively looking into what happened with the individual involved to ensure this does not happen again.
We have carefully reviewed the image you kindly shared and are pleased to see that the flowers themselves arrived in good condition. That said, we completely understand your concern regarding the difference in perceived size between the two Abundant bouquets. This variation can occur depending on the specific flower varieties used, as some blooms are more structural and upright, while others are softer and more fluid. Once placed into a vase and allowed to breathe and open naturally, these arrangements typically spread and appear fuller.
That being said, we fully recognise that expectation is everything, especially when placing an order of this value, and we are truly sorry that the overall experience left you feeling let down. Thank you for taking the time to share your feedback; it is taken very seriously and will be used to improve both our service and communication going forward.
Many thanks,
The Wild at Heart team
Disappointing outcome of an expensive bouquet
The flowers arrived half wilted and the card was not attached. Extremely disappointing and horrible service. The recipient was shocked and the celebratory nature of the occasion was ruined. I cannot trust this florist again unless the matter is resolved asap
13 de janeiro de 2026
Resposta da Wild at Heart
Hi Mona,
We are truly sorry to read this and completely understand how upsetting this must have been, particularly for a celebratory occasion. Unfortunately, on this occasion our courier failed to deliver the bouquet on the scheduled delivery date, which meant the flowers remained in transit for longer than they should have and arrived in poor condition. This is absolutely not the standard we expect or accept.
We've already arranged for a replacement bouquet to be sent. We are also investigating the failure with the carrier to ensure this does not happen again.
Please accept our sincere apologies for the disappointment caused. We very much hope the replacement goes some way towards restoring your confidence in us, and we remain committed to resolving this matter fully.
Many thanks,
The Wild at Heart team
Unfortunately not all the flowers were…
Unfortunately not all the flowers were fresh
12 de janeiro de 2026
Resposta da Wild at Heart
Hi JG,
Thank you for your feedback, and we are very sorry to hear that some of the flowers did not appear as fresh as expected.
As shared with you directly, we take this matter very seriously. The bouquet was made using our fresh flower delivery of the day and left us in pristine condition; however, hellebores are particularly sensitive to temperature changes and can sometimes react after transit, especially when moving from colder to warmer environments. From the image provided, this appears to be the case here.
We did provide care guidance to help revive these stems, which should allow you to enjoy the bouquet for the days ahead. That said, we fully appreciate how disappointing this can be, and we sincerely apologise for the inconvenience and frustration caused.
Thank you for bringing this to our attention and for your understanding.
Many thanks,
The Wild at Heart team
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