Wild at Heart Avaliações 451

Resposta da Wild at Heart

19 de jan. de 2026

Hi Brian,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the confusion and frustration caused.

The original delivery was scheduled for 13th January; however, on this occasion our carrier was unfortunately unable to complete the delivery and the flowers were returned to us. Shortly afterwards, the recipient contacted our team directly and kindly asked for the bouquet to be re-sent on Tuesday, as that is when they would next be available to receive it. We arranged the redelivery immediately in line with their request, which is why you received a new “out for delivery” notification.

We completely understand how disappointing this must have been, particularly as you are a valued repeat customer and the address is one we have delivered to successfully before. We are very sorry that this was not communicated more clearly to you at the time, and we appreciate you bringing it to our attention.

Thank you again for your continued support. If you would like to discuss this further, our customer care team would be more than happy to help.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

19 de jan. de 2026

Hi Jules,

Please accept our sincere apologies for your experience. We are truly sorry for the disappointment caused and fully understand your frustration.

As discussed, a complimentary bouquet has already been arranged and is on its way to you. We hope this goes some way towards restoring your confidence in Wild at Heart.

Once again, we are very sorry and appreciate you giving us the opportunity to put things right.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

Atualizado em 15 de jan. de 2026

Hi!

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the lack of communication regarding the rose substitution.

On this occasion, due to internal staffing challenges, a change was made by a junior member of the team and, regrettably, the notification to you was missed. While the replacement rose selected was of a higher value and quality, chosen for its beauty and fragrance, this does not change the fact that you should have been informed in advance.

We fully understand how important transparency is, particularly when ordering flowers, and we are very sorry for the oversight. As a gesture of goodwill, and in recognition of your experience, a full refund has been issued. Your feedback has also been shared with the team to ensure clearer communication moving forward, and we truly appreciate you bringing this to our attention.

Regarding our email communications, if you would prefer not to receive our newsletters, you can unsubscribe at any time via the link at the bottom of any email.

Kind regards,
Wild at Heart Team

Resposta da Wild at Heart

12 de jan. de 2026

Hi Louise,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt disappointed with the value of your order. We do regret that you didn’t get in touch with us directly at the time, as we always welcome the opportunity to understand concerns and put things right where possible.

Each Wild at Heart bouquet is individually hand-tied using premium seasonal flowers by our experienced florists, but we appreciate that value can be subjective. We would really welcome you contacting our customer care team via flowers@wildatheart.com so we can discuss your experience further and see how we can help.

The Wild at Heart team

Resposta da Wild at Heart

Atualizado em 12 de jan. de 2026

Hi!

Thank you for sharing your feedback. We’re genuinely sorry to hear that you were disappointed with your order and saddened that you didn’t get in touch with us at the time, as we always welcome the opportunity to discuss concerns and put things right where possible.

We would also like to clarify that the images shown on our website depict our Magnificent size bouquet, which is clearly stated within the product description, alongside full size options to help customers choose the most suitable arrangement.

We’re also sorry that you weren’t able to amend your delivery address to a location outside of London on the day of delivery. Unfortunately, changes of this nature do need to be made the day prior, once routes and couriers have been confirmed. That said, we do ship nationwide all year round and would have been very happy to help arrange an alternative delivery had we been contacted in advance.

We truly value all feedback and would welcome the opportunity to speak with you directly to better understand your experience and see how we may assist further. Please contact the team via flowers@wildatheart.com

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

2 de jan. de 2026

Hi Deborah,

Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointing this experience was, particularly given the sentiment behind sending the bouquet, and we completely understand how upsetting this must have felt.

We would like to reassure you that the “slimy” texture noted on the stems is in fact a professional hydrating gel used during transit to keep the flowers moisturised and protected while in shipment. That said, we are very sorry that some of the flowers appeared dried and began dropping petals sooner than expected. When cared for in line with our care guide, our bouquets are designed to last a minimum of five days and it is clear this was not your experience.

We have already been in touch to arrange a replacement bouquet and are currently awaiting confirmation of a suitable delivery date from you. As soon as we hear back, we will ensure this is sent promptly. Please accept our sincere apologies once again, and thank you for giving us the opportunity to put this right.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

2 de jan. de 2026

Hi Dewan,

We are very sorry to read this and sincerely apologise for both the condition of the flowers on arrival and the frustration caused by the delivery time. We fully understand how unacceptable it feels to receive a bouquet so late in the evening.

We would also like to clarify that we received your most recent correspondence on Christmas Eve, at a point when our team had already finished for the Christmas period. That said, we are truly sorry for the lack of communication and for not being able to respond to you sooner. This is not the level of service we strive to provide.

We are currently investigating this delivery with our courier partner to understand why it arrived so late. Given the exceptionally high demand on 23rd December, it is likely this contributed to the delay, though this does not lessen our disappointment that the delivery did not meet expectations. Thank you for your patience, and please accept our apologies once again for the experience you had.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

19 de dez. de 2025

Hi Yasmin,

Thank you for your feedback, and we’re truly sorry to hear your bouquet didn’t last as long as expected. We guarantee our flower bouquets will last a minimum of five days from delivery, provided our care instructions are followed, so we regret that this was not your experience.

This isn’t the standard we aim for, and we’d really appreciate the chance to look into this for you. If you could kindly send some photographs to our customer service team via flowers@wildatheart.com we’d be happy to assist further and make this right.

The Wild at Heart team

Resposta da Wild at Heart

19 de dez. de 2025

Hi Elena,

Thank you for taking the time to leave a review, and we’re truly sorry to hear that your order did not meet your expectations. We are disappointed that we didn’t hear from you prior to receiving a negative review, as we would have welcomed the opportunity to look into the issue and put things right for you.

This is not the experience we aim to provide, and we would appreciate the chance to investigate further. Please do get in touch with our customer service team via flowers@wildatheart.com so we can assist you directly.

Many thanks,
The Wild at Heart team

Resposta da Wild at Heart

12 de dez. de 2025

Hi Val,

Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you were - especially as this was a birthday gift for your mum, which we know is a very special occasion.

This certainly isn’t the experience we want any of our customers to have. To help us understand exactly what happened and review this properly, we would really appreciate it if you could send a few images of the bouquet with your order number to our customer care team via flowers@wildatheart.com. This will allow us to look into the condition and presentation of the flowers and ensure we put this right for you.

Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.

Many thanks,
The Wild at Heart team