Wild at Heart Avaliações 451

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arran... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously piss... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Ver mais

Avaliado com 3 de um total de 5 estrelas

I odered the magnificent size bouquet but it wasn't that big. Feels like it has been downsized over the years or the wrong one was sent. Not sure it was goid value for money...

A empresa respondeu

Detalhes da empresa

  1. Floricultura

Escrito pela empresa

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

451 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

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Avaliado com 5 de um total de 5 estrelas

Stunning bridal flowers

Stunning flowers I used them for my bridal bouquet. I did end up with flower dye on my dress but that’s only because I didn’t put them in water overnight! They really were the most beautiful flowers I’d ever seen and delivered in a gorgeous box.

10 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

The most gorgeous autumnal wreath was…

The most gorgeous autumnal wreath was received with delight from a close friend! I have been told the compliments they have received have been endless! Thank you for helping me send such a memorable gift!

7 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

I honestly regret hiring this company…

I honestly regret hiring this company for my birthday party. I only chose them because their Instagram and website looked amazing, but what I got was nothing like what we agreed on — not even close.

We had discussed a specific floral style and color palette, and I paid a high price expecting quality and professionalism. On the day of the event, I was so upset that I even told the owner directly that I hated it. The arrangements looked completely different from our references and felt rushed and careless.

Communication throughout the process was poor — emails went unanswered for days, and getting updates was a constant struggle. After the event, I asked for a partial refund because what they delivered wasn’t what I paid for, but their response was basically “not bothered.” No accountability, no regret, nothing.

I truly wish I had read other reviews before booking. It seems I’m not the only one — I later discovered they’ve ruined special occasions for other people too. Such a disappointment, especially from a company that presents itself so beautifully online

20 de setembro de 2025
Avaliação não solicitada
logotipo da Wild at Heart

Resposta da Wild at Heart

Dear Anissa,

We’re very sorry to hear that you were disappointed with the flowers for your birthday celebration. We fully appreciate how special this occasion was and regret that the final result did not reflect what you had imagined.

However, we do want to clarify that all designs, details and budgets were fully reviewed and signed off in advance. The floral concept delivered on the day followed the approved proposal in both style and specification. At no stage prior to the event were alternative reference images or changes to that design shared with our team.

With regard to communication, our Event Manager kept in regular contact throughout the planning process, and automatic replies were always in place when she was travelling or on annual leave to ensure you could reach the wider events team if needed.

We take pride in our transparency and care across every project and we’re sorry that your experience did not meet your expectations. Your feedback has been noted and will be taken into account as we continue to uphold the highest standards in our work.

Kind regards,
The Wild at Heart team

Avaliado com 5 de um total de 5 estrelas

Fabulous flowers and experience!

Fabulous flowers and experience!
The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it perfectly for our travel by coach to Bristol. The quality of the flowers on offer at Wild at Heart is exceptional - the variety of colors, textures and scents. I was inspired to take a photo the day before, and we decided to go back the next day to purchase a special bouquet. My mother in law loved it and said it was very special to get one from Liberty's!

4 de setembro de 2025
Avaliado com 1 de um total de 5 estrelas

Hugely disappointing and a very poor reflection of the company.

I purchased the Hedgerow’ bouquet Saturday 30/09. By the following Monday, many of the flowers had died, spoiling the look of the whole bouquet. Rather than write a public review, I contacted the company directly and attached photos. The company offered me a replacement bouquet, which arrived Friday 05/09 and was beautiful, but by Monday, once again, lots of the flowers had wilted and died. Once again, I contacted the seller, but have yet to hear back.
I am extremely disappointed, not least as I have ordered from Wild at Heart in the past and the flowers lasted for at least a week.
I really do think that a luxury florist such as this, selling bouquets well north of £100, should be able to source better-quality and longer-lasting flowers.

26 de agosto de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi!

Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused and for missing the opportunity to respond to your last email. We did receive it, however the images weren’t attached. We apologise that this was overlooked. If you could kindly resend the photos, we would be grateful so that we can properly investigate what happened.

Our bouquets are always created using the freshest flowers available, so we are keen to understand why yours did not last as expected. We also include a detailed care guide with every delivery, as correct conditioning and placement can make a real difference to longevity.

Please do resend your images so we can look into this thoroughly - we truly value your loyalty and want to restore your confidence in us.

Many thanks,
The Wild at Heart team

Avaliado com 3 de um total de 5 estrelas

A next day order was not delivered the next day

The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.

1 de setembro de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi!

Thank you for your review and for choosing us for such a special occasion. We’re very sorry to hear there was any confusion regarding your delivery.

We’ve checked your order, which requested delivery on the 3rd of September, and our carrier receipt confirms the bouquet was delivered at 12:33 on the 3rd. Could we kindly ask you to check your confirmation email to see if there may have been any mix-up with the selected date?

If you could come back to us, we’d love the opportunity to put this right and ensure everything feels perfect for you.

Many thanks,
The Wild at Heart team

Avaliado com 1 de um total de 5 estrelas

Bruised and Wilting Flowers in bunch

We ordered a bunch of flowers (sketch) When the bunch arrived, the roses were bruised and other flowers wilting. I complained about the state, attaching pictures of one of the roses bruised, but received an unsatisfactory well written response. There were many more, but I didn’t have time to take photos of all of them.

This is quite disappointing given the cost of the bunch (£175) and I won’t be ordering again from this flourish.

26 de agosto de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi!

Thank you for taking the time to share your feedback. We are, of course, very sorry to hear that you were disappointed with your bouquet. After carefully reviewing the images you kindly provided, we were only able to identify one rose showing slight bruising and an ami stem that needed rehydrating. Based on this we were unable to offer a refund on this occasion.

We take great pride in the quality of our flowers and service and it is always disheartening to learn when a customer feels let down. Your comments have been shared with our floristry and customer care teams to ensure we continue to uphold the highest standards.

We truly value your support and regret that this experience has left you dissatisfied.

Many thanks,
The Wild at Heart team

Avaliado com 3 de um total de 5 estrelas

Flowers were beautiful(though some…

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to the right address. I won't go on, but bemused why the deliverers didn't ring the recipient's mobile at any point.

21 de agosto de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Sally,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful, though we’re truly sorry for the issues you experienced with the delivery. Your order should have arrived in perfect condition and at the correct address and we regret that this wasn’t the case.

Please know we’ll be raising this with our carrier to ensure this doesn’t happen again.

Warm regards,
The Wild at Heart Team

Avaliado com 3 de um total de 5 estrelas

The flowers didn’t last very long the…

The flowers didn’t last very long the dahlias only lasted 4 days and roses for by today I expected longer for £110

7 de agosto de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Christine,

Thank you for sharing your feedback. We’re really sorry to hear that your bouquet didn’t last as long as expected. This is certainly not the experience we want for our customers.

If you’re able to share some photos of the flowers with us at flowers@wildatheart.com, our team would be happy to take a closer look and see how we can make this right for you.

Many thanks,
The Wild at Heart Team

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