Wild at Heart Avaliações 451

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arran... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously piss... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Ver mais

Avaliado com 3 de um total de 5 estrelas

I odered the magnificent size bouquet but it wasn't that big. Feels like it has been downsized over the years or the wrong one was sent. Not sure it was goid value for money...

A empresa respondeu

Detalhes da empresa

  1. Floricultura

Escrito pela empresa

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

451 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 2 de um total de 5 estrelas

Stunning usually

Ordered Sunrise Magnificent the largest version .Arrived very lack lustre, un-magnificent and much much smaller than i expected having used W@H before .Flowers also dead within 5 days , would of expected to also to last a little longer

7 de agosto de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi,

Thank you for your review. We’re very sorry to hear that your Sunrise bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. This isn’t the experience we want for our customers, especially as you’ve ordered from us before.

To help us look into this further, could you kindly send some photos of the bouquet to flowers@wildatheart.com. Our team will review them right away and do our best to make this right for you.

Many thanks,
The Wild at Heart Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

Excellent customer service and quick action on their part when we needed a delivery address change-- beautiful blooms speak for themselves!

21 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Disappointing Experience on a Very Special Day

I visited the shop on Tuesday, 1st of July, full of joy and excitement, as I was looking to buy a small bunch of flowers for my wedding. Unfortunately, my experience was incredibly disappointing and upsetting.

There was a man with glasses working there who was extremely rude and dismissive. When I politely explained that I was a bride and asked for help selecting a small bouquet, he didn’t even acknowledge the occasion with a simple “congratulations.” Instead, he immediately quoted a price — starting from £75 — which left both me and my partner quite shocked, as I hadn’t even asked about the price yet.

I then asked if we could just buy a few individual stems to arrange ourselves. He said yes, but those started from £48. Since we were short on time and needed something quickly, we felt pressured to go ahead with the purchase.

Unfortunately, the flowers we were given were not fresh at all. It felt like he just handed us whatever was left over — older stock he wanted to get rid of. Within just a few hours, due to the heat, the flowers had wilted and looked completely lifeless.

This experience was very disheartening, especially on such an important and emotional day for us. If you’re looking for flowers to brighten your special day, I strongly advise you to consider another place where your happiness and occasion will be treated with care and respect.
I am happy to share the pictures of the flowers as well

1 de julho de 2025
Avaliação não solicitada
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Paniz,

Thank you for taking the time to share your experience and congratulations on your recent wedding - we’re so sorry this wasn’t acknowledged properly during your visit. What should have been a joyful and memorable moment clearly fell short, we sincerely apologise.

We’re very sorry to hear you felt dismissed and pressured and even more so that the flowers did not meet your expectations. This is not the level of service we strive to provide, especially on such a special and meaningful occasion.

We take feedback like this very seriously and will be addressing it internally with our team. If you’re happy to share photos of the flowers, please send them to flowers@wildatheart.com, along with your contact details. We would really appreciate the opportunity to review what happened and make it up to you.

Thank you again for bringing this to our attention and we genuinely hope we can restore your trust in us.

Warm regards,
The Wild at Heart Team

Avaliado com 4 de um total de 5 estrelas

Ordered peonies

Ordered peonies. They were too open to be enjoyed for very long. For £100 I would have expected better.

16 de junho de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Susan,

Thank you for your review - we really appreciate your feedback. We’re sorry to hear that your peonies arrived more open than expected.

Unfortunately, the recent heatwave across the UK has caused flowers to open much more quickly than usual. While this is sadly out of our control, we’d still like to make it up to you.

If you could kindly send us a photo of how the peonies looked on arrival via flowers@wildatheart.com, our team will review it and get back to you as soon as possible.

Many thanks,
The Wild at Heart Team

Avaliado com 5 de um total de 5 estrelas

Beautiful Bud Vases

Wild at Heart created beautiful bud vases for us for a very special occasion, matching the colours to flowers they provided a year ago for another special occasion! As ever the flowers were beautiful and the vases were delivered carefully packaged - faultless service from the best florists in London.

6 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

Extremely expensive

Extremely expensive, very arrogant man serving me.
Won’t go back

29 de maio de 2025
Avaliação não solicitada
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Florence,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations and that you felt the service you received was unfriendly and inflexible - that’s never how we want our customers to feel.

We’re disappointed to hear this, especially as we’re known for providing warm and helpful service. Your comments have been shared with our team so we can take them on board and ensure we continue to improve.

As a small, independent business, we genuinely value every customer and regret that we’ve lost your support. If you’d like to speak further about your experience, please feel free to get in touch at flowers@wildatheart.com.

Many thanks,
The Wild at Heart Team

Avaliado com 3 de um total de 5 estrelas

Not the healthiest on arrival.

Not the healthiest on arrival.

19 de maio de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Cameron,

Thank you for your review, we really appreciate your feedback. We’re very sorry to hear that the flowers didn’t arrive in good condition.

Could you kindly share some photos with our team at flowers@wildatheart.com so we can look into this and make things right for you?

Many thanks,
The Wild at Heart Team

Avaliado com 4 de um total de 5 estrelas

Nice Flowers - price performance ratio review

Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild.

In comparison, I ordered an additional bouquet of flowers by another company. It was less than half the prize, peonies marvellous even though just 10 of them without any accessoires it made a much better impression(80 pounds) . My husband, who received both bouquets, liked it though but did not know the large prize difference. So it fulfilled the purpose.

For the prize of nearly 300 pounds I definately expected more and feel a little betrayed. Maybe you did not send the ordered size? I prize of the second largest size might have been acceptable.

8 de maio de 2025
logotipo da Wild at Heart

Resposta da Wild at Heart

Hi Sophie,

Thank you for your review. We’re sorry to hear you weren’t entirely happy with your large bouquet.

If you could kindly share some images with our team at flowers@wildatheart.com, we would like to double-check that the correct size was sent.

Many thanks,
The Wild at Heart Team

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