We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arran... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously piss... Ver mais
A empresa respondeu
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Ver mais
I odered the magnificent size bouquet but it wasn't that big. Feels like it has been downsized over the years or the wrong one was sent. Not sure it was goid value for money...
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Informações de contato
Unit 3-4 Linford business estate, SW8 4AB, London, Reino Unido
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Bom
451 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Flowers arrived looking tired and sad
Flowers arrived looking tired and sad. Needed a lot of reviving. We cut stems, got rid of brown petals and sagging bits. Great improvement, but still not the brilliant standard one’s come to expect from Wild st Heart.
7 de maio de 2025
Resposta da Wild at Heart
Hi Mrs Hodgkin,
Thank you for your review. We’re very sorry to hear the flowers arrived in this condition, this falls below our usual standards and we sincerely apologise.
If you could kindly send some images to our team at flowers@wildatheart.com, we’ll look into this as soon as possible.
Many thanks,
The Wild at Heart Team
Amazing gift!
The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter and was told by a member of staff to email the shop with my order number and message for inclusion, but it didn't happen. Also the Sezane perfume bottle was only half full. We emailed the store but no one has replied.
9 de maio de 2025
Resposta da Wild at Heart
Hi Sian,
Thank you for your review. We’re very sorry about the issue with the Sézane perfume and want to assure you that we’re still actively looking into this with the Sézane team.
We’ll be back in touch as soon as we have a resolution we’re confident in. Thank you so much for your patience while we work to sort this out.
Many thanks,
The Wild at Heart Team
I liked flowers but delivery was a…
I liked flowers but delivery was a disaster. Courier was late for 2h
1 de maio de 2025
Resposta da Wild at Heart
Hi Olga,
Thank you for your review. We're so pleased to hear you were happy with the flowers.
We’re very sorry that the delivery time wasn’t accurate. Central London deliveries can occasionally be delayed due to unforeseen traffic and we completely understand how frustrating that can be. Please accept our sincere apologies for the inconvenience.
Many thanks,
The Wild at Hear team
Delivery mix up saved
Thank you for all your efforts in resending the flowers. The delivery wasn’t successful due to a mix up and you resent a fresh arrangement for an engagement.Thank you so much for your teams efforts. We will order again.
Esther
23 de abril de 2025
Delivery was as promised and the…
Delivery was as promised and the flowers are GORGEOUS!
Thank you so much
19 de abril de 2025
Extremely disappointed
I am extremely disappointed with the Mother's Day flowers (x2) I sent, especially considering the £200+ price point for each arrangement. I was very disappointed with the condition of the flowers upon arrival. The petals were already falling off, and the roses appeared bruised. Unfortunately, the quality continued to deteriorate rapidly. The bouquets were far below expectations, and unfortunately, the customer service I received afterwards was not up to standard either. Given the high cost, I had hoped for a much better experience overall.
19 de março de 2025
Resposta da Wild at Heart
Hi Victoria,
Thank you for your review – we truly appreciate your feedback. We’re very sorry to hear that your experience didn’t meet your expectations. We take great pride in the quality of our flowers, so this is not reflective of the service we aim to provide.
We can see a full refund has already been issued. As a valued long-standing customer, we’d also like to offer you two free bouquets delivered at any time of your choosing. Our team will be in touch with the details shortly.
Many thanks,
The Wild at Heart Team
Very poor quality and expensive flowers.
Very poor quality and expensive flowers.
27 de março de 2025
Resposta da Wild at Heart
Hi Andrew,
Thank you for your review – we really appreciate your feedback. We’re sorry to hear you weren’t happy with the quality of your flowers.
If you could kindly share more details with our customer service team at flowers@wildatheart.com – ideally including some photos – we’d love the chance to understand what went wrong and make it right for you.
Many thanks,
The Wild at Heart Team
Amazing service and stunning flowers
Amazing service and stunning flowers. The website was so inspiring and really helped me choose the right bunch of flowers for my wife.
Would highly recommend
20 de março de 2025
Order 72142
Order 72142, cost over £100 and a delivery charge of £15, within UK.
First time customer. Ordered flowers to be delivered for a certain date and was emailed a discount code to use which did not work and when I followed up with the team received a very slow and unsatisfactory response, suggested I use a different email next time I order and would then be sent a new discount code…
Flowers failed to arrive on the specified date, was told
there was nobody at home when I knew for a fact that was not possible as one resident is currently housebound.
When they arrived the following day those flower were lovely but in severe need of hydration and three blooms were beyond rescuing. Would be very slow to recommend or use again.
24 de março de 2025
Avaliação não solicitada
Resposta da Wild at Heart
Hi Aine,
Thank you for your review. We’re sorry to hear that your experience didn’t meet your expectations. We have passed your feedback regarding the discount code to our team and will ensure this doesn’t happen again.
Regarding your delivery, our records from DPD indicate that an attempt was made, but the door was not answered. We sincerely apologise for any inconvenience this may have caused.
We truly regret any frustration this has caused and appreciate your understanding. Your satisfaction is very important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Many thanks,
The Wild at Heart Team
Customer support lacking ownership
The courier failed to deliver which is not WaH's fault but their customer support process lacks ownership and care.
16 de março de 2025
Resposta da Wild at Heart
Hi Nigel,
Many thanks for your review, we appreciate your feedback. We have fed this back to our customer service team for review. We sincerely regret any frustration this may have caused and appreciate your patience. Your satisfaction means a lot to us, and we hope to have the chance to offer you a better experience in the future.
Many thanks,
The Wild at Heart team
Simply the BEST
Wild at Heart simply does the most stunning arrangements with a naturally "wild" feeling (they live up to their name). They've never failed to bring smiles to the people receiving their arrangements.
12 de março de 2025
Beautiful flowers delivered on time
6 de março de 2025
Great experience
Great experience, fast paced and very kind considering that our request came from Italy.
5 de março de 2025
Recipient loved them!
5 de março de 2025
beautiful flowers
beautiful flowers, beautifully presented and delivered on time (ordered from abroad).
2 de março de 2025
Really disappointed in a very expensive…
Really disappointed in a very expensive bouquet. It was small, the flowers were old and my daughter was not impressed. What should have been special was not. RIP off.
25 de fevereiro de 2025
Resposta da Wild at Heart
Hi Catherine,
Thank you for your review. We’re truly sorry to hear that you weren’t happy with your flowers. We’ve carefully reviewed your bouquet and can confirm it was made to value, and the images provided did not show any old flowers. That said, we are very sorry you are disappointed with your order and that it did not meet your expectations.
Please know that your satisfaction is very important to us, and we truly appreciate your feedback.
Many thanks,
The Wild at Heart Team
Not cheap but everything I hoped for
I bought the smallest mimosa bunch. It was a generous 10 sprays and amply filled the recipient's vase, as well as scenting her whole room.
24 de fevereiro de 2025
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.