Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... Ver mais
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Veja o que dizem as avaliações
Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... Ver mais
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So I'm very late posting this review due to personal issues, but it just goes to show how great their great customer service sticks in your mind! I bought the Winx Turbo motorcycle lock and it was the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Informações de contato
Austrália
- winxwheels.com
3,7
Bom
847 avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best
Got the shorts with all the hope in the world that they would work and I wasn’t let down. They are perfect so I got the trousers to go with them and they are also perfect 👌
11 de setembro de 2023
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for your feedback, Neil! We are thrilled to learn that both the Adapt Ultra Shorts and RideReady Moto Pants met your expectations and worked perfectly for you.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering high-quality products.
We look forward to serving you again in the future!
Safe Rides!
Winx Wheels
Purchased the motorcycle pants
Purchased the motorcycle pants. First size did not fit so I returned them for a larger size. They were quick to respond to help me out and the new ones arrived in just three days. They are great to work with!
As far as the pant definitely follow their instructions on measurements. Love the fit and feel, looking forward to using them on my next ride. Only downside is they need to provide longer inseams! 34 or 36 inch would be great!
25 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for taking the time to leave such a positive review, David! We're so glad to learn that you're happy with the service you received and that the motorcycle pants are fitting well after the exchange. Your feedback about longer inseams is duly noted, and we'll definitely take it into consideration for future improvements.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Happy riding!
Winx Wheels
Gel pad shorts
Purchased the gel padded shorts and was very happy with them, quality was good and they definitely made a difference. Postage was quick and customer service was excellent, with definitely buy from winx again.
10 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Andrew,
Thank you for sharing your positive experience with us! Providing you with the best experience and products is what we aim for! We're glad you're satisfied and you'll continue to support us.
Happy and safe riding!
Feel free to reach out if you have questions.
Best regards,
WinxWheels Team
I selected a pair of the armoured…
I selected a pair of the armoured motorcycle jeans. I have had them for several weeks now, and I am very pleased with the quality and comfort of the product, much nicer to wear around town than full leathers, but still offering some added protection over normal jeans. They look stylish too, a little bulkier than standard denim jeans, but certainly not enough that it looks like you're wearing bike gear. Good sized pockets for stashing your wallet, phone or other items.
I love that I can be comfortable and protected while wearing these jeans from Winx Wheels, I would recommend them to other riders looking for comfortable, everyday riding gear.
25 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for your feedback, Brad! We're so glad to learn that you're enjoying your WINX RideReady Motorcycle Pants. We're so happy to know that they offer both quality protection and comfort for your everyday rides. Your recommendation means a lot to us, and we're grateful for your support.
Ride safe and stylish!
Best regards,
Winx Wheels
Helpful customer service
Professional, courteous & respectful customer support. Thank you for your attention into my shipping / delivery concerns. I'm looking forward to the arrival of my purchase.
23 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Dear Rob,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had while waiting for your order. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
Customer Service
There was a minor confusion with factory labeling and I was sent the wrong size. However, the customer service team took complete and courteous care of the situation. Once I try the right size, I'll leave another review.
22 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Rob,
Thank you for sharing your feedback with us. We're glad to hear that our customer service team was able to assist you promptly and courteously.
We do apologize for the confusion with the factory labeling and the inconvenience it may have caused.
Your satisfaction is our priority, and we appreciate your understanding. Please don't hesitate to reach out if you need any further assistance.
We look forward to your next review once you've tried the correct size.
Sincerely,
Winx Wheels
Really glad I went for these pants
Really glad I went for these pants when they were on sale. They are so comfortable! It's really easy to get the armor pads in and out which I appreciate so much. I paid a good bit more for another pair a riding pants that were somewhat similar in design but were just so bad in many ways. Haven't taken a spill in them yet and hope not to but they seem like they are well made.
10 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you for your fantastic feedback, Josh!
We're so glad to hear that you're enjoying your pants and finding them comfortable.We take pride in offering high-quality products, and we're glad to hear that they meet your expectations.
Here's to many comfortable rides ahead! If you ever need anything else, feel free to reach out.
Safe Rides!
Winx Wheels
Unbelievable Safety and Comfort
For those who Follow Mr. Chatsworth, you know that I enjoy riding my motorcycle above most other earthly pleasures. However, riding in full gear on long trips is hot, and uncomfortable. Riding in jeans on short trips is both uncomfortable and unsafe. These amazing pants bridge that gap perfectly. They fit well. The stretch on the fabric makes my ride a joy. And, the removable pads provide safety when riding. And, when removed, they fit any social setting. Love this product. Will be purchasing more. Two pairs just are not enough.
19 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you for your enthusiastic feedback, Mr Chatsworth!
We're delighted to learn that our pants have become an essential part of your riding experience, providing both comfort and safety. We're glad to know that they bridge the gap between full gear and casual wear seamlessly.
We're thrilled to have earned your loyalty and look forward to serving you with more great products in the future.
Ride on, and if you ever need anything else, we're here for you!
Sincerely,
Winx Wheels
I ordered a pair of MC Riding Pants, the order was never fulfilled even though a fake usps notice was sent.
I ordered a pair of MC Riding Pants. I did call to complain that their web site would not allow splitting one pair as denim (Blue) and one as Black, I received a notice for tracking, which does not link to a USPS package flow because the package is not yet in USPS hands. The charge was 187.98 on May 13 and as of today while they immediately charged me, a week has gone by with no action. Complaints have been replied to by auto-responses. Regardless of how good the advertisements are, the pants are worthless if they never ship them, meanwhile you are loaning them money-or they are picking your pocket. WINXWHEELS is being reported for Fraud to consumer and law enforcement and for fraudulent advertising on You Tube and Meta.
18 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hello Rick,
My name is Many, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Many
Operations Manager
Winx Wheels
MORE THEN MOTORCYCLE PANTS!
I bought these pants for riding my motorcycle.
Then I thought about it. Why not try these for work.
I work in the construction field. Job sites as you know can be dangerous. I was carrying things down the stairs . Well I thought that I was at the bottom. I fell forward the last two steps. Landing and sliding on my knees. The armour knee pads within the pants softened the blow. Plus a slid forward. The pants did not ripe. ( The steps and floor are concrete , not wood by the way ). Definitely going to buy another pair now. Well worth it.
9 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi there,
Thank you for sharing your experience! We're thrilled to learn that our MotoPants provided you with protection and comfort even in a work environment. It's great to know that the built-in armor knee pads helped soften the impact and held up well.
Your safety is important to us, and we're delighted that our MotoPants were able to offer you the protection you needed in a potentially dangerous situation. We appreciate your feedback and are glad that you're considering purchasing another pair.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction with WinxWheels products.
Thank you for choosing WinxWheels, and stay safe out there!
Best regards,
WinxWheels Team
I ordered motorcycle pants
I ordered motorcycle pants, and they did not arrive. The said I filled out a wrong address. That’s not the case. They sent the order to an old address that I had on file, instead of my new address. They also had the wrong phone number and the wrong postal code, one I have never had. Shop, which Winx uses, were unable to verify where the pants were actually shipped, as the postal code made no sense. A code I would never have used.
It’s obvious the address was pre-filled. Instead of accepting that the error was due to Winx’s system, they said they would discount my next order. Meanwhile I was billed $139.00 CDN with nothing to show for it. I will never buy another product from Winx Wheels and the 3000 people who read my blog each month will know the facts.
8 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Dear Ken,
My name is Manny and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheel
Pleased
Had a minor defect (stain) in the pants I ordered but Winx Wheels made it right by offering me the option of return or partial refund. I took the refund option and it was processed promptly as promised. I do actually like the riding pants, they are comfortable, fit nicely and I would consider ordering from them again.
29 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Rick,
My name is Many, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had with our company recently. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Many
Operations Manager
Winx Wheel
Rideready Moto Pants are the best.
Rideready Moto Pants are the best.
Dear Brendon,
I hope you are doing well. I just wanted to take a moment to share some positive feedback with you. Around two months ago, I purchased 1 pair of Black RideReady Moto Pants, and I must say, I am thoroughly impressed. The fit is fantastic, making them the most comfortable pants I have ever worn. Not only are they great off the bike, but they are even more comfortable while riding.
Due to the excellent fit and quality, I have recently invested in 2 more pairs in black, 1 in denim, and 1 in green. The customer service provided was exceptional, and I was pleased with the timely delivery of my orders.
Thank you for your attention to detail and for offering such high-quality products. It has truly enhanced my experience both on and off the bike.
Best regards,
Dennis "DOC" Hannan
8 de maio de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hey, Dennis!
Thank you so much for taking the time to share your positive feedback with us! It truly means a lot to hear about your fantastic experience with our Black RideReady Moto Pants.
Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We greatly appreciate your continued support and for choosing our products for your motorcycle adventures.
Once again, thank you for your kind words and for being a valued customer. Wishing you many more comfortable and enjoyable rides ahead!
Winx Wheels
I bought 3 pair of the riding shorts
I bought 3 pair of the riding shorts, unbelievable how comfortable they are. It really helps with the pressure points on my rear end. I would definitely recommend these riding shorts. I’ll probably buy a couple more pairs. Looking at some long rides in the coming years!
19 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Dan,
Thank you for your feedback and that is fantastic to know! We're thrilled that the Adapt shorts have provided comfort and relief during your rides. Thank you for recommending our products to others.
We're delighted you're considering purchasing more pairs for your future rides.
Thank you for choosing WinxWheels, and here's to many more comfortable and enjoyable rides ahead!
Best regards,
WinxWheels Team
I bought a pair of pants from…WinxWheels
I bought a pair of pants from WinxWheels and they didn’t fit. I sent them back and have been told I will receive a refund soon.
This was all relatively painless. The only thing I wasn’t completely happy about was having to pay the return shipping. This was stated on the website, so it wasn’t a surprise, but it was fairly expensive to send the pants back.
14 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Deb,
We're glad to learn that you experienced a smooth return process, and we apologize for any inconvenience caused by the return shipping costs. While we do our best to provide clear information on our website, including our return policy, we understand that return shipping costs can vary.
Your feedback is valuable to us, and we will take it into consideration as we continuously evaluate and improve our policies and processes to better serve our customers.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help, and we appreciate your understanding.
Thank you for choosing WinxWheels, and we hope to have the opportunity to serve you better in the future.
Kind regards,
WinxWheels Team
Why I buy from Winx Wheels.
I have made three purchases from Winx Wheels so far, and I'm very pleased with not only the products, but with their customer focus. I have been let down on other websites which made me very cautious about buying online. However, after consecutive purchases with Winx Wheels, and the way they have responded to my questions within 24 hours, I have developed a trust in purchasing through them. The products are great, and it is the customer service which I appreciate the most.
Steve Young.
New Zealand.
29 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for taking the time to share your experience with us, Steve!
Building trust with our customers is a top priority for us, and it's wonderful to know that we've succeeded in earning your trust through our responsiveness and the quality of our products.
We truly appreciate your continued support and look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Safe Rides!
Winx Wheels
It turned out great!
I was worried that the high intensity advertising that I received from WINX was just a means to make quick sales and that customer service would not measure up to the same level. I was wrong! These guys are doing a great job of moving quality merchandise even with the supply chain problems that many are facing.
They went the extra mile and sent me a new pair of gloves without making me return the defective pair. Nice touch!!
30 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for taking the time to share your feedback with us, Christopher!
We take pride in providing not only high-quality merchandise but also exceptional customer service. We're committed to going the extra mile to ensure our customers are satisfied.
Thank you for appreciating our efforts in swiftly resolving the issue with your gloves. Providing a seamless and hassle-free experience for our customers is always our priority.
Safe Rides!
Winx Wheels
Purchased lock and alarm
Purchased lock and alarm, fast, easy, ordering
Received order within 10 days, packaged safely and delivered in a timely manner. Will recommend to friends and family.
30 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for your positive feedback, Edward! We're so glad to know that your experience with us was fast, easy, and satisfactory. It's great to know that you received your order promptly and that it was packaged safely.
We truly appreciate your recommendation to friends and family. Word-of-mouth referrals mean a lot to us, and we're honored to have earned your trust.
If you ever need anything else or have any questions, please feel free to reach out. We're always here to help.
Safe Rides!
Winx Wheels
Pain free riding!!
They arrived pretty quickly and and have basically eliminated having a sore butt when I ride. I have been out on 2 pain free day rides since I got them. Very happy!
20 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Derek
Thank you for your fantastic feedback! We're thrilled that the Adapt shorts have made such a positive difference in your riding experience and helped you enjoy pain-free day rides.
Thank you for choosing Winx Wheels and we look forward to serving you again in the future!
Best regards,
WinxWheels Team
Great product Patient is key.
Great product, fits well and is comfortable. However, shipping can be slow as with anything you buy on line. The key for me was they communicate well and always responded back to me about what was happening. As with anything, communication is key. Thanks Janell, best of luck.
25 de abril de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hello there, Howard!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your purchase and that our communication made a positive impact. We'll surely pay attention with our shipping times and make such improvements.
Your feedback means the world to us. Should you need anything else, you can send us a message anytime.
Safe Rides!
Winx Wheels
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