Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... Ver mais
A empresa respondeu
Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... Ver mais
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So I'm very late posting this review due to personal issues, but it just goes to show how great their great customer service sticks in your mind! I bought the Winx Turbo motorcycle lock and it was the... Ver mais
A empresa respondeu
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
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Respondeu a 84% das avaliações negativas
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I believe they come from US?, but they arrived very quickly to Sydney. Very comfortable material, and stretchy exactly as advertised. The price is really good when you compare them to other riding pants. You can hardly feel the protection inserts while riding, which is great. Sometimes they feel very bulky on other gear. Great pants and I'm definitely getting a second pair.

Resposta da Winx Wheels
I recently purchased the Winx handle bar lock and am so happy that I did. It gives me an excellent sense of added security for my bike. Not to mention it is really well made and does exactly as advertised. I will do more shopping for Winx products.

Resposta da Winx Wheels
The customer service at Winx is awesome. I ordered a pair of pants that were to big. They fixed my problem within 24 hrs. I have bought a few items here and am totally satisfied. Thank you so much.

Resposta da Winx Wheels
I received excellent communication from Winx and the shorts arrived sooner than expected. They appear to be of excellent quality and have proved to be extremely comfortable on several long rides. I would buy them again and buy from Winx again.

Resposta da Winx Wheels
Purchased the Ride ready moto pants last summer and by the end of the season, the color had faded so badly, they were half yellow. Contacted the company and they said that because the pants were'nt dammaged during shipping or broken, company essentally said too bad, even though it's clearly a manufacturing issue. Instead of replacing the pants, they offered me a discount so I could by more stuff from them. Right. Not going to happen. Not very expensive, but there's a reason for that.

Resposta da Winx Wheels
I have ordered products from this company twice.
I should have learned after the first experience to no do further business with this company.
Their shipping and tracking of orders is useless. They say it has shipped, but it hasn't. It's always "waiting for carrier dropoff." Emails to customer service are returned fairly promptly with the same canned empty promise responses that you get every single time you reach out to them. They are "concerned" and they have "assigned a personal customer service rep" to your issue to make sure things get "resolved." It's all hooey.
First time around, they took so long to get me the bicycle pants I ordered that I went ahead and bought a pair from a local store. When I tried to return the pair that eventually showed up, they made it so INCREDIBLY DIFFICULT and expensive that it wasn't worth returning. Second time around they told me the product shipped even though the USPS said they NEVER got the package. A week of back and forth with Winx and I get a "personal message from the CEO" indicating that their product is so popular that they are out of stock of what I ordered. This is AFTER they sent me the tracking number that never actually worked and AFTER I traded emails with "customer service" multiple times where they confirmed that they didn't have the product in stock and hadn't actually shipped it (despite having charged my card) and weren't sure when it would ship. I told them to cancel the order. The response from "customer service" was that they had already shipped the item and i'd have to go through their return process to get a refund. This was AFTER they told me they didn't have any stock and that it HAD NOT shipped. THEY REALLY REALLY DO NOT HAVE A GRASP OF WHAT THEY ARE DOING.
DO NOT DO BUSINESS WITH THIS COMPANY unless you are willing to deal with incompetent customer service, delayed shipments, a pretty much untenable return policy and outright lies.
UPDATE: Winx customer service reached out and offered to provide me with a significant percentage refund try to make things right and make it so that I do not have to hassle with a return. The refund is contingent on the adding this updated review. When I get the refund I will happily update this review again.
FINAL UPDATE: It took 5 days for the credit to process. During those 5 days, they bugged me every day to update my review and change the rating bases solely on the partial refund. I told them, repeatedly, that I would update my review as soon as I had the refund on my credit card but they still bugged me daily. The partial refund came through so i'm changing the experience from one to two stars BUT only because they issued a partial refund. The whole experience was not good and still not deserving of a better rating but since I said I would bump it up I am. I would still recommend NOT doing business with this company.

Resposta da Winx Wheels
I got it around one month ago. I really like it because it's so comfortable and more practical with lots of pockets. Even I recommended it to two of my colleagues at work. It's straight and stretchy that the reason I like it. I think to buy another colour too. Looking forward to get best offer.
Thank you

Resposta da Winx Wheels
I ordered 3 pairs of the motorcycle pants, 2 large and one small. The 2 larges are different sizes, one pair fits and the other exact same size is too small. The small size length is as long as the large so of the 3 pairs I ordered only one fits. The length is barely long enough and the waist is way too big too.
Belt loops are barely stiched on and too small to fit most belts.
Would be good pants if they paid more attention to these extremely important details.
EDIT… in the response from Winx below they said they sent me an email and want to resolve the problem but that is NOT TRUE.
I’m stuck with 2 pairs of pants that are not properly made. Buy from Amazon, at least you can return products there.

Resposta da Winx Wheels
I’m not one to often leave reviews unless I really love a product, but my wife surprised me with the black riding pants 👖 that have the padding and I have to say that not only do you feel safer riding with them, but they are comfortable and look good! I highly recommend them anyone who’s looking for a stylish pair of pants that will feel great and protect your lower half!

Resposta da Winx Wheels
I have bought from Winx 3 times now always with good customer service, I had bought a pair of khaki trousers and so comfortable. So I bought a pair of trousers for my husband and had to get a larger size - great response and I had them exchanged without fuss. I liked his denim ones so much I ordered another pair for myself in the denim. Great fit and comfortable so set now for more riding.

Resposta da Winx Wheels
I did receive my order and although spring arrives later here in Ontario Canada, I did try the pants out the other day on a chilly ride.
First off, the fit is really great. Better than most regular jeans that I get at the store. While on the bike, the feel is very comfortable. The legs didn't ride up on me and there was no binding in the crotch or seat. I like the snap closure on the pockets and the side pockets. The triple belt loops on the back of the pants is a very nice touch also. I would highly recommend these riding pants

Resposta da Winx Wheels
I just love these pants! Ive been riding for over 50 years and this is the most comfortable pair of riding pants ive ever worn! I will be buying another pair very soon! The pants streach in all the right places and covers my riding boots and they dont float up whil riding. great pants!!

Resposta da Winx Wheels
Excellent customer service. Had a small issue with a purchase and was promptly taken care by customer support.

Resposta da Winx Wheels
After I received my pants I tried them on and they weren’t a great fit. I reached out to Winx and they responded very quickly and made it right. Great customer service.

Resposta da Winx Wheels
This was my second order with Winx Wheels and got a My order first order was delivered as promised, and was just as easy to install. I am waiting on my second order to arrive but I'm sure the promise will continue and my interaction with this company will continue to exceed my expectations.

Resposta da Winx Wheels
They claim to guarantee tracking of the product. They claim they delivered it to USPS but the tracking number has stated awaiting package from the day they created it. I never received my goods, they have not shipped replacement goods and they have refused to refund my money. they have a word for taking someone's money without providing what you promise: FRAUD or THEFT. They took my money and gave me nothing in return.

Resposta da Winx Wheels
This was my second order with Winx Wheels and got a great discount for being a return costumer! My order was delivered in a timely maner and in great condition!!!

Resposta da Winx Wheels
Easy website to order, got my order within week, coming into Canada, had a few questions they answered back the next day and resolving my issues. The shorts look like excellent quality. Looking forward to trying them out. Also free gift of air seat cover to go along with it. Awesome

Resposta da Winx Wheels
I ordered a pair of riding pants from winx wheels on 2/27/24 and my credit card was charged $99. I have not received them yet and I called to complain last week but I have not heard back from them yet.
I have gotten a quick response from Janelle at Winx Wheels and she said she would resolve the problem right away.

Resposta da Winx Wheels
These Jeans ROCK!! Everything you could ever want in a pair of protective clothing. I must add I have a total of 8 pairs. Winx Wheels I'll look forward to continuing my future purchases.

Resposta da Winx Wheels
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