Workwearonlineshop Avaliações 

96
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered Helly Hanson work boots for my husband on 06/09/26 and still not recieved them emailed several times and still no reply also tried phoning but cannot take calls. Boots have now been delivere... Ver mais

Avaliado com 1 de um total de 5 estrelas

Been waiting 2 weeks for my order and no customer service phone line , just now realised I’ve been ripped off fake company

Avaliado com 1 de um total de 5 estrelas

I bought a pair of work boots from them—not cheap ones, costing over £120. The size wasn't right, so I returned them. For a couple of months, they kept sending messages saying they needed to check the... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ordered work Pants ,delivery 3-5 working days. 2 WEEKS later still not received my order.Wrighting emails no one answering. This is real online shop ,definitely not the scammers. If you have any pro... Ver mais

A empresa respondeu


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

96 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 10% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(96)

75 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Didn’t turn up

DO NOT USE! Ordered a helly Hansen hoodie worth £100 and didn’t turn up, they are either extremely unprofessional or a scam

11 de agosto de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. You were updated with a new delivery date due a delay in Transit from Helly Hansen. This was not acceptable by your good self and we have therefore refunded in full your order. We apologised for the delay and refunded in full.

Avaliado com 1 de um total de 5 estrelas

Placed an order for some work t-shirts…

Placed an order for some work t-shirts over 2 weeks ago for almost £500. No sign of delivery or tracking information and despite multiple emails for an update they do not respond. Terrible customer service, starting to think I have been scammed so will contact my bank as a fraudulent transaction. Avoid!

9 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam bought helly Hansen boots never…

Scam bought helly Hansen boots never turn up , rang the number some woman answered with a different company name, carnt believe google still allowing them to trade on a prime stop on search

16 de abril de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. You placed your order on the 8th March 2025. You were updated with a delivery date which was unacceptable to your good self and therefore you were refunded for your order on the 27th March 2025. It is unfair and inaccurate to claim all this time later that you did not receive your footwear and leave a review of this nature. When you have been clearly refunded months ago.

Avaliado com 1 de um total de 5 estrelas

Don't waste your money I ordered some…

Don't waste your money I ordered some helly hanson work boots on the 6/4/25 still haven't received anything I have sent emails asking for a refund nothing no reply shocking company I don't leave reviews for anything but I have this time to hopefully help others wasting there time and money

28 de maio de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

We have apologised for the delay in the delivery to your good self and tried to keep you informed of your delivery at the time. This was due to issues at Helly Hansen. Your order has been fully refunded when you asked for a refund back in June.

Avaliado com 1 de um total de 5 estrelas

ordered a £60 pair of work boots on the…

ordered a £60 pair of work boots on the 1st of May and still haven’t received any confirmation emails or text but the money has come out my bank!! it was a gift for someone and now i’ve not been able to give them it !! i want my money back !

1 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered helly hansen work boots needing…

Ordered helly hansen work boots needing them ASAP for a new job as stated 3/5 working days day 7 still not received them not had any correspondence as to when they will be delivered nothing at all money has been taken out though? Will up date on progress

13 de abril de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. Regarding your delivery of Helly Hansen boots we will update you with a delivery date. On all the pages of Helly Hansen product, in the Delivery schedule etc it does state the following which we do try and make as clear as possible" WE ENDEAVOUR TO DELIVER YOUR HELLY HANSEN PRODUCTS AS SOON AS WE CAN OCCASIONALLY HH ITEMS ARE SENT FROM THE HELLY HANSEN WAREHOUSE IN HOLLAND. PLEASE ALLOW UP TO 7 - 9 WORKING DAYS FOR YOUR DELIVERY TO ARRIVE ". We will of course look into the delivery date for this for you and update you. Thank you.

Avaliado com 1 de um total de 5 estrelas

I made an order for some workboots in…

I made an order for some workboots in Feb. I realised I'd ordered the wrong boots, so I emailed straight away asking to have the order cancelled and refunded.
I got a reply the next day and they agreed. Two weeks later I still hadn't had a refund, then I was fobbed off with being told it was "handed over to the accounts department to process". I've since emailed them multiple times with no reply at all.
It seems this company only want to rip people off, take the money and disappear.
Well that's tough. I've waited long enough now so I'm left with no option but to contact the bank tomorrow and open a dispute.
Also probably wise to contact trading standards.
Avoid these scammers.

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for review. We do not know why you have not received a refund for your returned boots. We are looking into this and a member of our customer service team will contact you today. Thank you.
Update. We have looked into this for you and sent you an email which should resolve this for you. Thank you

Avaliado com 5 de um total de 5 estrelas

I take it back

I made a bad review but in fairness my order has now been sent. I guess I got a little jumpy after reading reviews and lack of feedback from the company regarding my order. I apologise sincerely and am grateful for my order being resolved. The boots are fantastic and I will use the service again.

8 de abril de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. We are pleased that you received your order and you like your New Boots. We are not perfect and occasionally do make mistakes and things sometimes do go wrong that are out of our control but we always endeavour to try and do the best we can for our customers. Thank you.

Avaliado com 1 de um total de 5 estrelas

Really frustrating

It’s taking a month and still have not got the goods, the company didn’t even have the courtesy to let me know a delivery date 😤

13 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Briliant service

Briliant service! All the garments I ordered arrived on time, are really good quality and all fit well. 5 star service ☺️

7 de abril de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. We are pleased all your items fitted and they arrived on time. We look forward to seeing you again soon.

Avaliado com 1 de um total de 5 estrelas

STAY WELL AWAY!

I ordered a pair of work boots for my dad, and the website promised delivery in 3-4 business days. When nothing arrived, I called customer service. The representative took my order number but instead of resolving the issue, told me she would call back in two hours. I later received an email saying my order should arrive by the end of the following week.

Fast forward to Thursday—still no dispatch email. I called again and was told I’d have to wait another two hours for a response. When I finally got the call back, I was told my order hadn’t even arrived yet, and they had no real idea when it would. At that point, I decided to cancel and request a refund. The rep offered an alternative product, but at this point, I’d rather wait another two weeks elsewhere than give them any more of my business.

When I mentioned I’d be leaving a negative review, the rep sarcastically said I "sound like the kind of guy who only leaves bad reviews." Well, I hope you're reading this one—and I hope future customers do too. Stay far away from this website!

27 de março de 2025
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. Our customer services representative did try and help resolve your delivery issue with a pair of Helly Hansen Boots. Whilst we understand and empathise that sometimes deliveries do occasionally go wrong, we did try and offer you more expensive alternatives at no extra cost to yourself. It is difficult to resolve with someone that from the start of the telephone conversation was aggressive and threatened to leave a S*** review. We therefore refunded your order immediately. We do understand things occasionally go wrong, our customer service team are always happy and willing to help. We always empathise we any issues that may occur but customer service staff should not be spoken too aggressively when all they are doing is trying to help. Thank you.

Avaliado com 1 de um total de 5 estrelas

Potentially Scam company do not use

The company https://charnwood footwear.co.uk/ had redirect url links to this Workwearonlineshop previously. If they are associated in any way which I asume they are due to the url re-direct links, I would not trust them. The company charnwood took orders from customers, didn't fullfil them and never paid back customers.

12 de novembro de 2024
Avaliação não solicitada
logotipo da Workwearonlineshop

Resposta da Workwearonlineshop

Thank you for your review. Workwearonlineshop.co.uk is owned by HSNC Group it did purchase the domain name only as it was prominent on the Google organic listings and this would therefore help our online store. We have no association and therefore cannot comment on the previous owners of the domain. Thank you.

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