A1 Approved Avaliações 687

At every point along my warranty claim, everyone I spoke to was extremely helpful and professional. Once the claim was approved and actioned by my chosen garage, payment was swift. Can't really ask for more than that.

The garage actually found more problems with the car that were also rectified and covered by the same claim.

From the moment I phoned them up until the repair of my vehicle very helpful

Excellent service with minimal fuss

A1 approved was the warranty company that was part of my recent car purchase. I had a check engine light come on in the first week of owni g the car, A1 reassured me well to begin with that everything was covered as it was so soon after purchase. It then took 5 months to find the fault and get it fixed (not due to A1). I've not given 5 stars as I was then told the repair wasn't included in the warranty, but Jack from A1 was brilliant and helped me resolve the issue. Repairs now completed and A1 have honoured their initial statement and reimbursed the repair costs.

“Huge thanks to Jack for the outstanding customer service! He made the entire vehicle repair process smooth, efficient, and completely stress-free. His support, clear communication, and professionalism truly stood out. It’s rare to find someone who genuinely cares about the customer experience Jack, you nailed it!”

Just don't bother paying for the cover. A1 will 100% find away to not pay out. Read the real reviews first, We wish we had. Waste of money.

Excellent service. Never had such good experience from insurance company. Had a washer fluid leak in Land Rover discovery sport . The car was bought just over 2 weeks ago. They paid full amount and waived off £25 excess as well. Even the garage person was very impressed with the service.Richard and all their members very helpful. The invoice was paid the same day.

Terrible. After our turbo blew on our vehicle we contacted them. We had the gold package with all valid paperwork including up to date services etc, we had to waste over a week of going back and forth through the garage to get a video of the failure as they wouldn’t accept AAs report and also the garages.
Trying their best to get out of paying.
We produced that evidence and they still refused to pay the full amount of the bill!!! I WOULD NEVER GIVE THEM A PENNY AGAIN!!!! THEY ARE A JOKE AND A CON!!!!

In reply to your reply A1….we DID get a diagnosis from our repairing garage and you still wanted more evidence. Wasting everyone’s time.

I have since read ALL of your terms and conditions in your gold package and it clearly states you pay for all repairs on a blown turbo. It’s actually stated a list with TURBO in your agreement and nothing which states a percentage of the bill. YOU CLEARLY MAKE THE RULES TO SUIT YOURSELF!!!!

I’m pissed off I gave you £600 for the gold package when you don’t deserve a penny!!!!

Well where to start? 10 months ago I bought a car from Hippo, for peace of mind I bought a warranty.
I was assured by the salesman that the warranty covered everything. My car broke down just under 7 weeks ago, no problem I thought I have a warranty. So the AA towed it to the garage I have used for years. My mechanic diagnosed a fault with the ECU and said it would need replacing he sent a report to the warranty people. A1 approved warranty company wanted it sent to a specialist ECU company for diagnosis and to see if it could be repaired. At this point being somewhat fed up of delays and being messed about I got my mechanic to drop it to the local Vauxhall main dealer, A1 were not happy..too expensive apparently. In a telephone call one of the A1 staff told me "ECUs almost never fail" the sheer number of ECU specialists would put the lie to this assertion. My mechanic then took the car to a local ECU specialist for diagnosis and a report at A1s insistence to see if the ECU could be repaired, it couldn't, water ingress, ECU totally fried. Exactly as my mechanic diagnosed 6 whole weeks previously. Report sent off, claim denied in 30 minutes after 6 weeks of messing me about. Apparently they don't cover water ingress, I drive a Vauxhall Grandland not a Range Rover so it's not like I've been off roading or driving through swamps. What am I supposed to do? Not drive in the rain? The warranty is a complete waste of money and I get the impression it's any excuse to wriggle out of paying. I wouldn't touch them with a 10 foot pole.If you read other reviews there's a common thread of iffy cars from Hippo and A1 finding a way to not fix them.

A1 Approved have made what could have been a really stressful situation for me, calm with a very good outcome. Karl Westgate who was my claim handler, was professional throughout. He rang when promised and maintained communication throughout my claim. I will recommend this company to anyone

Terrible, avoid at all costs.

They will mess about whichever garage you take it to too the point the garage has had enough of them, try and stall the work to frustrate the garage then void your claim because the garage carries the work out without authorisation even tho I was informed the issue was covered in my warranty.

Edit: in reply to their response, they spoke to the garage and they ignored my emails checking everything was okay. Look at all the other reviews people, seems like everyone is too blame apart from A1! Avoid at all costs

A1 Approved has a glossy brochure, but what it doesn't tell you is that they are simply an administrator. The car dealer keeps the money you pay for the warranty (apparently). So if the dealership goes bankrupt A1 will tell you that your warranty is worthless and there is nothing they can do to help.

Worst service ever. First they say they will cover everything and then they dont cover anything. Fraudsters literally.

I regret to say that my experience with A1 Approved Car Warranty has been quite disappointing. Its really a struggle to get any claims approved by them. I had to call and email them multiple times, to get things sorted.
When dealing with them make sure you make a note of all the conversations you have, they tend to deviate you from the expenses and not give clarity.
I wouldn't recommend them.

Bought a ford focus from Hippo motors and warranty taken out paying £50 a month. Sold to me as by the saleswoman as piece of mind should the Car suddenly break down. Car run ok for 3 months then suddenly cut out after struggling to get up a hill due to ice in the road. Car wouldn't start / RAC called out who said it was fuel injector issue on diagnostics even though ABS light came on and hill start failure. Had it towed to local garage who said it wasnt injectors but believed it was the fuel pump but other fault codes were coming up so recommended it to five star autos Huddersfield. Took it there and they said that the starter motor had burned out and would need replacing. Told them to do it as its under warranty. A1 complained saying the garage had used proper ford parts and it was too expensive. Then I was told the ECU needed to be replaced. A1 Warranty wanted it sent off to be repaired which they couldn't and wouldn't pay for the ECu..in desperation I paid the 1085 cost of the ECU to get my car back. Then phoned by 5 star auto it was a fuel metre issue and under bonnet fuse box problem now and that was going to cost another 850 quid. The fact the RAC said it was a fuel issue first and after all the work doing was still a fuel issue caused me no amount of stress down to losing work due to having no car. Hippo motors are a joke , and A1 warranty is a con. I paid for the ECU yet the warranty said they paid half..yet i was paying 50 a month so they wasn't even paying half Sold as piece of mind should problems occur yet will not contribute to any cost when the car needs repairing. This whole episode has affected my mental health .
Ive been left 1085 out of pocket and still no car. Would not by a car from hippo motors ever again and A1 Warranty are a con

Took out the warranty. Was told not to go to Vauxhall so i hot a local garage. Was also told to get a diagnostic check done which found the multiple errors on the engine management light. Paid diagnostics myself.
Issue were because of ABS sensor and in total the parts and labour came to £155.52.
A1Approved only gave me back £93 because they say that's all they authorised??
How the hell can they determine what the garage is going to charge. Everything that was done was fully covered and allowable under the warranty.
Also with the diagnosis, I was told to get it done which is where the faults are found which saves labour costs in terms of finding what is wrong.
I should fey back £48 for diagnostics and £130.52 (£155.52 less £25.00 excess).
But they only give me £93.
As usual warranty companies ripping off the customer. So for something i pay for monthly, I still had to pay over £80 out of my own pocket so that is out if order.
ALL ISSUES WITH THE CAR ARE ALLOWABLE UNDER THE WARRANTY. IT COST £48 + £155.62.
DO NOT TRUST A1approved and get your warranty with someone else.
Cowboys and rip off merchants

In response to the reply, it's still a total rip off and not the way you sell the warranty that makes it sound so easy when things go wrong.
I paid £48 for diagnostics which A1 told me to get done and £155 to the garage which is £203 in total and only get £92.60 back.
As per usual, all warranty companies sell to you with saying how great they are and then rip you off when it comes to them paying you out.
With Leaseplans warranty they pay for everything without any question. They even arrange the garage and pick up and return of car. Leaseplan warranty is the premier league whereas A1 is conference league.
But hey, keep your money, you obviously need it more than me!!!!!

Just had nox sensor and labour paid in full
For Mercedes a class.
No issues with payments great communication definitely would recommend this firm
Dylan monks

Had a claim, the process was very simple.
My garage called them with a quote. I had to pay an extra £5 labour cost due to their cap but they covered 90% of the bill.
Thank you

I’m am most grateful to A1 approved for the way they accepted a claim even though the garage in error didn’t seek pre approval before making the repair. Everything was done in good faith, and even though they could have refused the claim ( which initially the customer services did and hence 4 stars) when I rang them, and the emailed the full explanation, they impressively accepted a genuine mistake had occurred and honoured the claim. Thank you a1approved!

I strongly advise others to avoid A1 Approved based on my recent experience.

I purchased a used vehicle from a reputable dealer, and the warranty provided was with A1 Approved — a decision I regret. The air conditioning on the car has not worked since the day of purchase. When I attempted to make a claim for the repair of the air conditioning condenser, it was rejected on the basis that a pipe (allegedly causing the issue) wasn’t covered.

However, at the time I received the warranty, pipes and hoses were not excluded. It appears that the company amended their terms after the agreement was in place — something they explicitly state in their own small print cannot happen: “The terms of this Agreement cannot be changed under any circumstances.”

They’re now hiding behind vague wording like “this is not an exhaustive list” and are dismissing claims with no mechanical inspection, just blanket statements. When challenged, they provided no regulator to escalate the complaint to, and I was told that because it’s a “guarantee,” there’s no oversight.

This experience has shown me that A1 Approved appears far more interested in avoiding liability than delivering customer protection. I wouldn’t trust them to pay out on anything meaningful.

Avoid at all costs — and check with your dealer or finance company before accepting a warranty from this provider