Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Ver mais
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Veja o que dizem as avaliações
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Ver mais
A empresa respondeu
Excellent Customer Service! I live in Canada and there is no Aga Cookshop so i try and get somewhat organized when visiting UK or transiting through to place my orders well in advance. A few weeks ag... Ver mais
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Before my trip, I asked whether my order could be delivered directly to my hotel. The entire arrangement by email was friendly, quick and very reliable. Everything worked perfectly, and the items wer... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Informações de contato
Reino Unido
- www.agacookshop.co.uk
4,5
Excelente
5 mil avaliações
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Poor customer service
13 de abril de 2026
Resposta da AGA Cookshop
Dear Claudia,
We are very sorry to hear that you are experiencing issues with your order.
I can see that our last correspondence was on the 13th of April, and we were awaiting your response. When convenient, could you please contact us directly at tpsupport@agarangemaster.co.uk with details of the issue, your order number, and any recent updates? This will allow us to pick this up promptly and work towards a suitable resolution.
Thank you very much for your time, and we look forward to assisting you.
Kind regards,
Alex and the AGA Rangemaster Team
Great product and excellent quality…
Great product and excellent quality means I didn’t mind the higher price. I really like the black in both sides which is heat resistant.
25 de março de 2026
Resposta da AGA Cookshop
Dear Viv,
We're happy to hear that you find our product great and of excellent quality! We appreciate your acknowledgment of the heat-resistant black sides. Thank you for your positive feedback.😊
Warm regards,
The AGA Rangemaster Team
SPEEDY SERVICE FOR ALL OUR AGA NEEDS
6 de abril de 2026
Resposta da AGA Cookshop
Hi Mr Boniface,
We're glad you found our service speedy for your needs. Thank you for your positive feedback; we appreciate it greatly!
Warm wishes
AGA Rangemaster
Resposta da AGA Cookshop
Hi Eileen,
We're happy to hear that your first experience was positive and that our delivery exceeded your expectations. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Resposta da AGA Cookshop
Dear Lucy,
We're happy to know you feel our products are of such good quality. Thank you for taking the time to share your positive experience!
Warm wishes,
The AGA Rangemaster Team
Excellent Price
I bought a roasting tin to fit the handy rack on a Rangemaster. I was surprised to find it was half the price from Aga Cookshop than from elsewhere. It came very well packed, delivery was quick and trouble free.
9 de abril de 2026
Resposta da AGA Cookshop
Hi Collette,
We're glad to hear that you were pleasantly surprised by the value and swift delivery of your roasting tin. We appreciate you taking the time to share your positive experience with us!
Warm wishes
AGA Rangemaster
Resposta da AGA Cookshop
Hi Trevor,
We're happy the pan is good quality and arrived quickly. Thank you for your positive feedback; we appreciate it greatly!
Warm wishes
AGA Rangemaster
Resposta da AGA Cookshop
Hi Rosemarie,
Thank you for your feedback! We are pleased to hear that you are happy with our products.
Warm wishes
AGA Rangemaster
Great service and fantastic kettle!!
8 de abril de 2026
Resposta da AGA Cookshop
Hi Debbie,
We're happy you are pleased with our service and your fantastic kettle! Thank you for your positive feedback; we appreciate it.
Warm wishes,
AGA Rangemaster
I requested AGA to deliver my item to a…
I requested AGA to deliver my item to a different address from my billing address, however when order confirmation arrived the delivery address was entered as the billing address. A telephone call corrected this anomaly!!!
4 de abril de 2026
Resposta da AGA Cookshop
Hi Kenneth,
We appreciate you bringing this address issue to our attention and are glad it was resolved with a phone call. We value your feedback and will use it to improve our processes. Thanks for taking the time to share your experience.
Warm wishes,
AGA Rangemaster
Resposta da AGA Cookshop
Hi Carol,
We're happy you received a lovely quality product quickly! We appreciate your positive feedback and your time.
Warm wishes,
AGA Rangemaster
Still waiting for my delivery… & whilst…
Still waiting for my delivery… & whilst this may not be your fault, it’s annoying!!
UPDATE - following my post Aga contacted me and arranged for next day delivery, which arrived with no problem. Aga, thank you for your help sorting my order, great to experience helpful, proactive customer service.
3 de abril de 2026
Resposta da AGA Cookshop
Hi Rob,
We’re very sorry to hear that you have not received your order. We have sent you an email with the tracking information for your reference.
We would be happy to arrange a redelivery, please reply to let us know how you would like to proceed.
Warm wishes,
Koreene
I placed an order and waited for it to…
I placed an order and waited for it to arrive, 7 days later it hadn’t so I contacted Aga customer service to see where it was … I got a response days later to state the address had been incomplete however they had managed to take payment! I would have chased the customer to get the correct information . Once the second order arrived upon the first use it shattered into 3 . I contacted customer service where I was met with indifference and an explanation that it maybe thermal shock … which I promptly dispelled . It was not a positive customer service experience and certainly not one where the customer is always right and valued … Aga was a brand built on top quality and reliability this sadly is no longer the case
7 de abril de 2026
Resposta da AGA Cookshop
Hi Kim,
We appreciate you bringing this to our attention. We're sorry your order was delayed and arrived damaged. The level of service you received is not what we aim for, and we'll investigate these issues to improve our processes. Thank you for your feedback.
Warm wishes,
AGA Rangemaster
Easy to navigate and order on the…
Easy to navigate and order on the website. My order was delivered on time and was excellently packaged.
1 de abril de 2026
Resposta da AGA Cookshop
Hi Mrs Taylor,
We're happy that our website was easy to navigate and that placing your order was simple. We appreciate you noting that your order arrived on time and was well-packaged!
Warm wishes,
AGA Rangemaster
fabulous service
6 de abril de 2026
Resposta da AGA Cookshop
Dear Charlotte,
We are pleased to hear that you are happy with the service we have provided. Thank you for your kind words and positive feedback!😊
Best wishes,
The AGA Rangemaster Team
Lots of lovely stuff to choose from and…
Lots of lovely stuff to choose from and it all came super quick. Now my Aga is properly 'dressed'.
2 de abril de 2026
Resposta da AGA Cookshop
Dear Karen,
We're happy to hear that you found lovely items and they arrived quickly! Thank you for your kind words and positive feedback. 😄
Warm regards,
The AGA Rangemaster Team
Resposta da AGA Cookshop
Dear Anna,
We appreciate your feedback and are pleased our response was prompt. We'll work to improve our delivery times in the future. Thank you for your purchase and we hope that you enjoy your new order!😊
Best wishes,
The AGA Rangemaster Team
A reliable range of textiles
I find your kitchen textiles to be very good quality, your oven gloves are a good style, some others are too bulky and I can't pick up things safely.
I am especially happy with the lovely prints on my tea towels and oven gloves.
6 de abril de 2026
Resposta da AGA Cookshop
Dear Catherine,
We're happy to hear that you find our kitchen textiles to be of very good quality. It's great to know you appreciate the style of our oven gloves and the lovely prints on our products. Thank you for your positive feedback!🙂
Warm wishes,
The AGA Rangemaster Team
The service from the person I spoke to…
The service from the person I spoke to was fine, but only getting a £20 reduction on a £100 pan was very disappointing, when it was clearly a design issue was not great, and I had only had the pans less than 20 years, also the problem started only a few years after purchase, but unfortunately had got rid of the invoice during Covid. I hope that this design is no longer in production because it would be a shame for people to be disappointed in a product as good as Aga.
18 de março de 2026
Resposta da AGA Cookshop
Dear Jennifer,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issues you encountered with your pan, and we understand your disappointment. Regrettably, without proof of purchase, there are occasions where we are limited in the level of support we are able to provide. That said, we are pleased our team was able to offer a £20 reduction voucher as a gesture of goodwill.
Please be assured that we take all customer feedback seriously. We have full confidence in the quality of our products, and over the years our designs have continued to evolve, incorporating valuable feedback to ensure we meet the high standards our customers expect.
We truly value your comments and appreciate you bringing this to our attention. Should you have any further questions or require assistance in the future, we would be delighted to help.
Warm regards,
Alex and the AGA Rangemaster Team
Resposta da AGA Cookshop
Dear Caroline,
We're happy you received quality products quickly! We appreciate your positive feedback and are grateful for your support.😊
Warm wishes,
The AGA Rangemaster Team
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