Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until th... Ver mais
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Veja o que dizem as avaliações
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker . I had a call the day before giving me a range on what time they w... Ver mais
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Ver mais
A empresa respondeu
Excellent service from start to finish. Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative. This truly was a 5* service. The cooker, even though I ha... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informações de contato
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
2 mil avaliações
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Excellent experience with removal of…
Excellent experience with removal of old and delivery of new aga.
Office were very helpful with quick responses over queries of how to prepare space.
Delivery team (Lak and Mark) were very efficient and took time to explain how to work the controls.
9 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Leah,
We're happy to hear that you had an excellent experience with the removal and delivery. It's great the office provided helpful and quick responses and that the delivery team was efficient and informative. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Smooth installation of a dual fuel range cooker
It was a long wait for the product to become available but when the installation day finally arrived the installation went very smoothly. An existing gas range cooker was removed for disposal and the gas pipe connection modified to meet the connection requirements for the new cooker. Phil and Johnny were friendly and worked methodically to ensure that our new cooker was soon in place and connected without a hitch. The features and operation were explained and our first meal was cooked that evening. Well worth the wait.
8 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Bob,
We're happy to hear that the installation went smoothly after the wait. It's great to know the team ensured your new cooker was properly installed and explained its features. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Delivered not working!
The Aga was delivered on 12th March and the wok ring was not working. We had to wait until 8th April before the part came and it could be repaired.
When the engineer came he pulled the Aga across our new kitchen floor and scratched the wood across 4 planks the damage means the floor needs partially replacing.
I reported it straight away to Aga and they did respond immediately.
Not the service you expect from Aga very disappointed.
8 de abril de 2026
Resposta da AGA
Hi Emma,
I am so very sorry to hear that this has been your experience with us. This is certainly not the level of service we would expect any of our customers to receive, and I completely understand your disappointment.
I believe I have been able to locate your previous correspondence, and we have requested that you please provide a quote for the repair to the damaged flooring. Once received, we can review this further with our senior team and work towards a resolution.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Warm wishes
AGA Rangemaster
Aga installation was exceptional
Aga installation was exceptional. Lak and Mark went above and beyond with difficult access issues. A truly professional and experienced team. Thank you so much.
Linda and Chris.
7 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Linda and Chris,
We're happy to hear that your installation was exceptional! We appreciate your positive feedback regarding our team's professionalism and experience navigating difficult access issues. Thank you so much!
Warm wishes
AGA Rangemaster
After two emails not one response
27 de março de 2026
Resposta da AGA
Good morning,
Thank you for your review, and I’m sorry to hear about your experience.
I believe I have been able to locate your previous correspondence, and I can see that we did respond to advise that, unfortunately, we’re unable to assist with supplying parts to Australia. We did provide contact details for our international dealer in Australia, who may be able to help further.
Apologies if this response was not clear or did not reach you, and for any frustration caused.
Warm wishes
Koreene
Well I have finally managed to get my…
Well I have finally managed to get my RAYBURN 345W repair with no help from AGA Living or EURO SAV. I managed to find a very helpful man at COUNTY CHOICE COOKERS who repaired it within 24 hours after I had taken from FRANCE to him and have now returned to France with.
Got very little help from EURO SAV.
6 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Richard,
We appreciate your feedback and regret that you had difficulties getting your appliance repaired and that our service did not meet your expectations. We'll review your experience to see how we can improve our support in the future. We are glad you found a solution.
Warm wishes
Koreene
Excellent service from Lak & Mark.
Excellent service from Lak & Mark.
Kept us informed regarding delivery. Arrived when they said they would.
Very professional and friendly service from them. Thank you
31 de março de 2026
Avaliação não solicitada
Resposta da AGA
Hi Mrs Horner,
We appreciate you taking the time to leave us your feedback. We are happy to hear that you were kept informed regarding your delivery and that our service was professional and friendly.
Warm wishes,
AGA Rangemaster
Professional service
I bought a new Rangemaster cooker and needed a LPG conversion kit. I phoned Aga, thinking I would need to buy the kit. Aga were more than happy to send me one FoC. There was a slight glitch with the delivery, but with one phone call it was sorted and supplied on same day delivery, well in advance of my cooker delivery. Great service. Thank you!
16 de março de 2026
Resposta da AGA
Hi Theresa,
We're happy to hear that we could provide you with a LPG conversion kit free of charge! We appreciate you letting us know about the delivery issue, and we're glad we could resolve it quickly. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Great customer service from Aga !
After 23 years the ‘Aga’ sign on the front of our Aga melted on the face probably because we were hanging damp clothes over the front to dry. I messaged Aga and Alex got straight back to sort the issue by offering a replacement badge at no charge! Alex could not have been more helpful even including a link to show how to replace it. Fantastic service from a great British company. Thank you so much.
30 de março de 2026
Avaliação não solicitada
Resposta da AGA
Hi Ian,
We're happy to hear that the issue with your Aga sign was resolved quickly. We appreciate your positive feedback regarding the helpful service you received. Thank you for sharing your experience!
Warm wishes,
AGA Rangemaster
A very easy process from order to installation.
The process from start to finish was very agreeable.
Mark and Lak the installers were very helpful, knowledgeable, polite and friendly. Lak showed us how to use the aga and explained everything before he left.
The ladies at Cirencester were always very helpful, polite, quick to respond to my questions and made the experience very easy.
Thank you.
27 de março de 2026
Avaliação não solicitada
Resposta da AGA
Hi Richard,
We're happy the entire process went smoothly. It's great to know the installation team was helpful, knowledgeable, and friendly, and that our colleagues were quick to respond. We appreciate your kind words!
Warm wishes
AGA Rangemaster
We are Very happy with Lak and Mark…
We are Very happy with Lak and Mark they are a credit to AGA. From the care they took in bringing the cooker into our home. To simple and clear directions that were given regarding the cooker, to the removal of all packaging. We bought our Rangemaster cooker because of their high quality and were delighted with all aspects of the delivery
31 de março de 2026
Avaliação não solicitada
Resposta da AGA
Hi Harry,
We're very happy to hear about your positive experience with the delivery of your new Rangemaster cooker! We appreciate you acknowledging the team's care and clear directions. Thank you for your feedback.
Warm wishes
AGA Rangemaster
Beware- breakages
Despite asking again and again to board the limestone patio the workmen decided to drag the pallet truck across and ended up breaking and damaging 6 paving slabs. Damage that was totally avoidable by using boards.
They wouldn’t listen and went against our wishes and went at everything far too quickly without preplanning or forethought.
Very poor service for such an expensive item.
30 de março de 2026
Avaliação não solicitada
Resposta da AGA
Good morning,
Thank you for bringing this to our attention, and please accept our sincere apologies for the issues you experienced during the delivery of your AGA.
This is certainly not the standard of care we expect, and we are very sorry to hear of the damage caused.
So that we can support you as quickly and thoroughly as possible, could you please email us at tpsupport@agarangemaster.co.uk with your full details, installation date, appliance information, and order number. If possible, please also include images of the damage. This will allow us to investigate the matter internally and provide you with the most appropriate support.
Thank you for your time, and we look forward to assisting you further.
Best wishes,
Alex
Upon ordering with Tracey from Kendal…
Upon ordering with Tracey from Kendal AGA to taking delivery the whole process was a pleasure! The two delivery men Dwayne and Patrick were Wounderful! Took time to protect the door way in which the AGA was brought in through and showed respect whilst working inside the house which doesn’t go unnoticed these days. Very professional service can’t thank everyone enough.
31 de março de 2026
Avaliação não solicitada
Resposta da AGA
Hi Simon,
We're happy to hear that you had a wonderful experience from start to finish. It's great to know that our team's professionalism and care were appreciated during your delivery. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Excellent and professional response…
Excellent and professional response from Customer Care Adviser Loren. Problem sorted with no fuss.
20 de março de 2026
Resposta da AGA
Hi Geoff,
We're happy to hear that the issue was sorted out smoothly by our Customer Care team. We appreciate you taking the time to leave us feedback.😁
Best wishes,
The AGA Rangemaster Team
Very helpful thank you.
26 de março de 2026
Avaliação não solicitada
Resposta da AGA
Dear Frederick,
We're happy to hear that we could be of assistance. Thank you for your positive feedback, we truly appreciate it.😄
Kind regards,
The AGA Rangemaster Team
Thrilled with my new AGA
Thrilled with my new AGA and a great collection and delivery/installation service.
Richard and Bruce handled both the removal of old and delivery of the new Agas. They were very friendly and helpful and have done a great job.
27 de março de 2026
Avaliação não solicitada
Resposta da AGA
Dear Kerry,
We're happy to hear that you are thrilled with your new AGA! We appreciate your positive feedback regarding the collection, delivery, and installation service. It's great to know the team was friendly and helpful.🙂
Warm regards,
The AGA Rangemaster Team
Dwayne & Patrick have just delivered my…
Dwayne & Patrick have just delivered my Aga R3 - they could not have been more helpful - they manouvered it over difficult terrain and had a ramp to bring in into the kitchen. They were both so friendly, knowledgeable and courteous. Dwayne went through the controls with me and how to use the ovens and domes for the first time.
From start to finish they were brilliant!!
27 de março de 2026
Avaliação não solicitada
Resposta da AGA
Dear Karen,
We're happy to hear that the delivery team was so helpful! It's great they navigated the terrain and explained the Aga R3's functions clearly. We appreciate you sharing your positive experience!
Warm wishes,
The AGA Rangemaster Team
AGA experience and impressions
After making the decision to invest in a new AGA we can only say how impressed we’ve been. The oven is a new centerpiece in our kitchen and the AGA quality lives on in the new model.
The delivery and installation experience was exceptional, and Lak and Mark were real ambassadors for the brand. Courteous, diligent, helpful and super professional, they made it completely delightful.
23 de março de 2026
Avaliação não solicitada
Resposta da AGA
Good morning,
We're happy to hear that you're impressed with your new centerpiece. It's great to know the quality resonates with you. We appreciate your highlighting the exceptional delivery and installation experience. It's wonderful to hear the team's professionalism made it delightful. 😊
Best wishes,
The AGA Rangemaster Team
Great efficient service from start to…
Great efficient service from start to finish
18 de março de 2026
Resposta da AGA
Dear Dianne,
We're glad you found our service efficient from the beginning to the end. Thank you for your positive feedback!😊
Warm regards,
The AGA Rangemaster Team
Installation by Bruce and Richard today…
Installation by Bruce and Richard today was tip too
25 de março de 2026
Avaliação não solicitada
Resposta da AGA
Dear Elizabeth,
We're glad you had a wonderful installation experience. Thank you for your positive feedback, we appreciate it a lot!😄
Warm regards,
The AGA Rangemaster Team
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