Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until th... Ver mais
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Veja o que dizem as avaliações
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker . I had a call the day before giving me a range on what time they w... Ver mais
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Ver mais
A empresa respondeu
Excellent service from start to finish. Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative. This truly was a 5* service. The cooker, even though I ha... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informações de contato
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
2 mil avaliações
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Very helpful email response
Very helpful email response. Sadly not able to get hold of the required part but had constructive suggestions.
21 de abril de 2026
Resposta da AGA
Hi Fiona,
We appreciate your feedback and are glad our email response was helpful. We regret not having the part you needed but are happy we could offer suggestions.
Warm wishes
AGA Rangemaster
Resposta da AGA
Hi Ms Keningale,
We’re pleased to hear that you have received the information regarding the part numbers for your Little Wenlock Classic Solid Fuel Stove, and that our team was able to assist you.
Warm wishes
AGA Rangemaster
Resposta da AGA
Hi Mick,
We're happy to hear that we provided quick help and answers! Thank you for your positive feedback, we really appreciate it.
Best wishes,
The AGA Rangemaster Team
Professional service
We were really pleased with our recent installation of our Rangemaster. Lak and Mark were really professional and the communication was brilliant. Great job!
15 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Mark,
We're delighted the Rangemaster installation met your expectations. It's great to hear the team's professionalism and communication stood out. Thank you for your feedback!😊
Best wishes,
The AGA Rangemaster Team
My experience was the staff member knew…
My experience was the staff member knew how to solve the problem without having to give a huge explanation. She issued instructions on how to solve my problem and within a short period of time the problem was resolved.
16 de abril de 2026
Resposta da AGA
Dear Margaret,
We're happy to hear that our staff swiftly resolved your issue with clear instructions. Thank you for your positive feedback, we appreciate your time!🙂
Warm regards,
The AGA Rangemaster Team
The new Aga is so much advanced over…
The new Aga is so much advanced over our old one. The quality is as before unbeatable with new advances in saving power thus saving money.
The removal and replacement crew were the very best for handling very heavy products and completed the exchange in two hours exactly. A very good 10/10 British company.
16 de abril de 2026
Resposta da AGA
Dear Thomas,
We're happy to hear that you find the new product an advancement over your old one and that you appreciate the quality and energy-saving features. We're also glad the installation went smoothly and efficiently. Thank you for your positive feedback! 😊
Warm regards,
The AGA Rangemaster Team
Despite a call to replace my simmering…
Despite a call to replace my simmering oven and roasting oven with new tunnels on a 2 year old ER7 I was left with 2 scratched tunnels only to be told they fitted perfectly correctly. £16000 pounds to. To be told that is disgusting . I await a resolve
16 de abril de 2026
Resposta da AGA
Good morning Mr Russell,
We are very sorry to hear about the issues you have experienced, and thank you for bringing this to our attention.
Our team is currently reviewing the matter and liaising internally to ensure this is resolved as promptly as possible. We will be in touch shortly to discuss the next steps and agree suitable dates for attendance.
Thank you for your patience in the meantime.
Kind regards,
Alex & The AGA Rangemaster Team
Resposta da AGA
Dear Martin,
We appreciate your positive feedback on our delivery service. We're glad you had a great experience with us!
Warm regards,
The AGA Rangemaster Team
A very nice contact
A very nice, friendly and knowledgeable person to deal with. Very quick and excellent problem-solving.
14 de abril de 2026
Resposta da AGA
Dear Thomas,
We are happy to hear that you had a positive experience! We appreciate your kind words and are glad we could provide excellent problem-solving. Looking at your ongoing case, one of our international representatives should be in touch with you shortly to arrange shipment of the colour samples to you. We appreciate your time! 😊
Warm wishes,
The AGA Rangemaster Team
Lack & Mark
Lack & Mark were, without exception, highly skilled, polite, meticulous and tidy. A pleasure to have in our home.
13 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Dear Jacqueline,
We're happy to hear that the team's skills and attention to detail made your experience so positive. Thank you for your kind words and appreciation!
Best wishes,
The AGA Rangemaster Team
Great communication before delivery and…
Great communication before delivery and a smooth efficient installation. Thank you
7 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Dear Clare,
We're happy to hear that you had great communication and a smooth installation. Thank you for your positive feedback, we truly appreciate it!
Warm regards,
The AGA Rangemaster Team
The possible safety issue I reported…
The possible safety issue I reported appears to have been treated casually.
10 de abril de 2026
Resposta da AGA
Good morning Christopher,
We are sorry to hear that you felt you did not receive the appropriate response to your query, and we thank you for bringing this to our attention.
We are currently reviewing your existing case and will contact you directly should we be able to provide any further guidance.
In the meantime, we understand that works are being carried out above your AGA. For safety reasons, we would strongly advise that no materials, including towels or coverings of any kind, are placed over the appliance, as this may create a risk of accidental operation or overheating. The AGA should also be switched off at the wall while works are ongoing.
If you do have any further concerns, we would recommend contacting your local authorised service provider, as advised in previous correspondence, so they can investigate further with an on-site assessment. Should any fault be identified, we would be grateful if you could forward the engineer’s report to us so we can review this further.
We hope this is helpful, and please do not hesitate to contact us if there is anything further we can assist with.
Kind regards,
The AGA Rangemaster Team
The delivery chaps were wonderful
The delivery chaps were wonderful ! Thank you !
10 de abril de 2026
Resposta da AGA
Good morning,
We're so happy to hear that our delivery team provided you with wonderful service! Thank you for your positive feedback, we appreciate it.
Warm regards,
The AGA Rangemaster Team
Skip and Zen delivered and installed…
Skip and Zen delivered and installed our new AGA. They were incredibly professional and helpful. Gave us plenty of tips for use and where to go for advice etc. Can’t fault there work.
7 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Good morning Clive,
We're happy to hear that the delivery and installation team were professional and helpful. It's great to know they provided useful tips. Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Dwayne and Patrick did a brilliant job
Dwayne and Patrick did a brilliant job fitting our Rangemaster cooker. They were professional, efficient, and clearly knew exactly what they were doing. Everything was installed perfectly and left clean and tidy. Really pleased with the service
13 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Bradley,
We're happy to hear that the Rangemaster cooker installation went smoothly. It's great to know the team's professionalism and efficiency were appreciated. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
From the very first telephone…
From the very first telephone communication through to the delivery and installation, the service I received was outstanding. Lak and Mark were incredibly helpful, friendly, and respectful throughout the entire process. They made everything smooth and stress-free, and were really thorough in showing me how everything worked, making sure I felt confident using the oven. I genuinely can’t fault the experience and would highly recommend their service.
13 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Stacey,
We're happy to hear that the service you received was outstanding, from the initial call to the delivery and installation. We appreciate your kind words about the helpfulness, friendliness, and respect shown to you. It's great to know the process was smooth and that you felt confident using the oven. Thank you for recommending our service!
Warm wishes,
AGA Rangemaster
Never AGAin
They don’t move fast, don’t return calls as promised and their system prevents an email conversation with just one person, every reply goes back into the main system with the same “thanks for contacting……., we’ll reply within 24 hours” receipt mail message. It’s infuriating as it’s their product not working, 11 days now since first contact and still no resolution!!!!!!
8 de abril de 2026
Resposta da AGA
Good morning James,
Thank you for your feedback, and I’m very sorry to hear that this matter is still outstanding.
I’ve been able to locate your correspondence and can see that our Technical Advisor, Matthew, has been in touch and requested some additional images, which we have now received. These have been passed on to our technical team for review.
They will be in contact with you as soon as possible to provide further support and next steps.
We do kindly ask that all communication remains respectful, as our team is here to help and support you throughout this process.
We appreciate your patience in the meantime, and please don’t hesitate to reach out if there is anything further we can assist with.
Warm regards,
The AGA Rangemaster Team
Rangemaster A* Customer Service
I just want to say a huge thank you to the Aga Rangemaster team for making the delivery and installation of our new Rangemaster so straightforward.
I also really appreciate the acknowledgement of all the issues we experienced with our previous cooker — it genuinely meant a lot.
Lak and Mark were fantastic, with Lak in particular standing out. From the outset he was incredibly friendly, knowledgeable, and took the time to explain everything thoroughly, including fully testing the oven before leaving. It was a completely reassuring and professional experience.
The service was a world away from the third-party engineers we had previously dealt with. Unfortunately, those experiences were extremely poor — there was little knowledge of the newer model, no real sense of accountability, and overall a very frustrating experience. It’s hard to understand why Rangemaster relies on third parties when their in-house service is so excellent.
Despite the challenges we’ve had, Rangemaster as a company have been outstanding throughout — responsive, supportive, and committed to resolving issues. In contrast, our experience with John Lewis, where we originally purchased the cooker, was disappointing.
Overall, a very positive experience with Rangemaster and especially with Lak and Mark. Thank you again — it’s always a pleasure to deal with people who clearly care about their customers.
9 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Dear Anne,
We're happy to hear that the delivery and installation were straightforward. We appreciate your acknowledgement of the past issues, and we're so glad that Lak and Mark provided a reassuring and professional experience. We value your feedback regarding the service and are grateful for your positive comments about our team's responsiveness and support. Thank you!
Warm wishes,
The AGA Rangemaster Team
Original delivery date 20March 2026…
Original delivery date 20March 2026 changed due to manufacturing delays with revised date 10April.
2 days before delivery date and following conversation with installer had to contact AGA and told incorrect unit had been allocated.
Result of this being further delay of 6 weeks which was reduced to 3 weeks
9 de abril de 2026
Resposta da AGA
Dear Stephen,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delays you have experienced due to production and allocation.
We are working closely with our Home Deliveries team to see if we can bring your delivery date forward. They will be in touch with you as soon as they have further information to discuss a suitable date for delivery and resolution.
In the meantime, if there is anything further we can assist with, please don’t hesitate to contact us directly at tpsupport@agarangemaster.co.uk, and we will be happy to provide you with the latest update.
Warm regards,
Alex and the AGA Rangemaster Team
Excellent experience with removal of…
Excellent experience with removal of old and delivery of new aga.
Office were very helpful with quick responses over queries of how to prepare space.
Delivery team (Lak and Mark) were very efficient and took time to explain how to work the controls.
9 de abril de 2026
Avaliação não solicitada
Resposta da AGA
Hi Leah,
We're happy to hear that you had an excellent experience with the removal and delivery. It's great the office provided helpful and quick responses and that the delivery team was efficient and informative. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
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