AGA Avaliações 2.403

A very quick and professional installation of my new Rangemaster cooker by Lak and Mark.
They arrived when they said they would and quickly removed my old cooker. They took great care unpacking and installing the new cooker and made it look easy.
Lak gave a very good tutorial on the controls and how the induction hob would work so that I was able to get started straight away with using it.
These were very friendly and knowledgeable chaps and would be happy to recommend the service from Rangemaster.

Requested several colour samples for a replacement Rayburn ,one colour sample was out of stock but all were delivered within a week .
First class service !
The only problem is which colour to choose now ...

Excellent service the guys were very professional and prompt.

The staff in the Kendal shop were amazing, extremely helpful. I absolutely love my new Aga, my only wish is that I’d bought one 40 years ago!

Helpful pleasant engineers. Minimal mess, neat and tidy. All in all a good experience.

The guys who so professionally installed our new Aga especially Lak, Mark and Zen. The whole process of removing the old Aga and safely installing the new purchase was completed smoothly without damage and any problems. Lak took care to make sure we were conversant with all the controls before departure which was also helpful and welcome. If our new Aga performs as long and well as the old unit did for over 70 years we will be highly satisfied.

I was kept up to date with any relevant information about my delivery. Delivery was as promised, and installation was efficiently done. Delighted to be reunited with AGA after some years without.

Very impressive delivery & installation. Could not have been more helpful.
(Just a great shame previous oven needed replacing and it took SO long)

Beautiful new Aga thank you, you remained flexible on delivery which was appreciated

Delivery on time
Quick and professional installation by Jonny and Phil

Failure to acknowledges previous statement about a guarantee.

Both Lak and Mark were very punctual, very professional and very polite and knowledgeable and a pleasure to meet

I had a problem with a frying pan and reached out to Aga for some advice. Unfortunately, my initial email was handled a little naively by a sales co-ordinator, however when I asked to deal with someone more senior in the Customer Services Department, I received truly excellent service.

The gentleman I dealt with (unfortunately can't mention names) responded at length to my enquiry and was empathic and courteous. His explanation and email response was considered and highly professional, and he solved my problem expediently and efficiently.

This is the sort of customer service which I had hoped for from a company with a reputation and stature such as Aga, and I wasn't disappointed. Thank you so much. I really appreciated the care and manner with which you treated me.

Everything was brilliant from start too finish
The ladies in the office were brilliant.
The logistics were excellent. Was sent a video with all the things that was needed too be done n was super easy too follow
Lak n Mark the delivery and Installation engineers were excellent
And kept me informed every ste of the way.
Very Very Happy 😊

I spent over 8K on a new aga, when it was delivered the fitters were first class. However there was a fault on a switch and the fitters reported it to aga service dept,a few days later i got a call from the engineer giving me a date to come and repair item. This date was approx 4 weeks time. I rung aga to say wasnt happy waiting all that time.Havent heard since.Still waiting. VERY POOR SERVICE

I found Aga service to be very helpful

I had a 4 oven Aga for 23 years. We then moved to a house that didn’t have one and neither the room. Missed it so much I then purchased a 2 oven Aga which we had room for. Nothing but problems with it from the start. Kept burning the food and cakes were burnt to a crisp. Realised there was a problem so contacted Aga who then sent an engineer. I was told there was nothing wrong with it and was given a phone number to ring for cooking lessons! Persevered but to no avail. I was so exasperated I bought an oven thermometer and was shocked to find the temperature for the ovens were the wrong way round. Called Aga who sent me an engineer but I had to wait a few months. He admitted he knew nothing about agas as he came from Repairtech but tested the temperature of my ovens and I was told the temperature was the wrong way round in the ovens. Finally!! I was then sent an Aga engineer who confirmed this. I have had this Aga for nearly 2 years and it has taken me this long to get an answer. So frustrated and appalled by the service from Aga.

The whole experience has been fantastic. Roger, Linda and the Aga Kidderminster team have been so helpful, and the cooking demonstrations in the shop were invaluable for helping make our decision.

The installation process was seamless. Lak and Clive were very professional, polite and are great Aga representatives. They led me through setting up and using the Aga, and gave me contact details should I run into any problems. I couldn’t recommend them more.

I received a rapid response to my query for identification of a particular model.
However, in the interim, I had identified the stove myself.
The courteous response offered future support should I need it.