Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until th... Ver mais
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Veja o que dizem as avaliações
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker . I had a call the day before giving me a range on what time they w... Ver mais
A empresa respondeu
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Ver mais
A empresa respondeu
AGA themselves dealt with our issue quickly efficiently and fairly in contrast to their appointed service agent who charged us over £600 call out charge which AGA addressed and refunded some to us.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informações de contato
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
2 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick and supportive
12 de fevereiro de 2026
Resposta da AGA
Dear Brigitte,
We appreciate your feedback and are happy to hear that you found our support helpful and quick. Thank you for your time.🙂
Warm wishes,
The AGA Rangemaster Team
Today we had our new electric AGA ER7…
Today we had our new electric AGA ER7 fitted. Lak and Paul were so professional throughout the installation.
Guy from our local Aga shop in Oundle has also been so helpful in recommending the right configuration for us.
So we have to give a 5 star review to the whole AGA team - you have been amazing.
Thank you
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear G Smith,
We're happy to hear that the installation of your new AGA ER7 went so well. It's great to know that the team was professional and helpful in meeting your needs. Thank you for your wonderful feedback!😊
Best wishes,
The AGA Rangemaster Team
Service agents don’t service all…
Service agents don’t service all appliances & locations
10 de fevereiro de 2026
Resposta da AGA
Dear Peter,
We’re very sorry to hear that you haven’t been able to locate someone to assist with service in your area.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk
with the details of your appliance (for example, model and fuel type) and your postcode? This will allow us to do our very best to provide you with suitable contacts nearby.
Thank you for giving us the opportunity to assist, and we look forward to helping you.
Best wishes,
Alex and the AGA Rangemaster Team
Great service
Lak and Skip were very helpful in their delivery. Rang the day before to confirm time and then dealt with the actual delivery quickly and efficiently.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear James,
We're happy to hear that the delivery was quick and efficient. We appreciate you taking the time to share your positive experience with us. Thank you!🙂
Best wishes,
The AGA Rangemaster Team
We recently purchased an AGA R3...
We recently purchased an AGA R3 and the experience from start to finish was genuinely excellent. The team at Diss Iron Works were professional, knowledgeable and very easy to deal with. The sales process felt relaxed and informative, with no pressure at any point.
Installation day was equally impressive. The installers arrived on time, were polite and clearly very experienced. They worked efficiently, left no mess whatsoever and took the time to explain everything properly so we felt confident using the cooker straight away.
Overall, a first-class service and a product we are absolutely delighted with. I would not hesitate to recommend both the AGA R3 and the Diss Iron Works team.
9 de fevereiro de 2026
Resposta da AGA
Dear Scott,
We're happy to hear that you had a genuinely excellent experience with us! We appreciate your recognition of our team's professionalism and knowledge. It's great to know the installation was impressive and that you're delighted with your new AGA R3. Thank you for recommending us!😊
Best wishes,
The AGA Rangemaster Team
First class customer service
Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Mary,
We're happy to hear that you're delighted with your new appliance! We appreciate your patience regarding the delivery date and are so glad the installation went smoothly. It's great to know the delivery team provided first-class service. Thanks for your feedback.😄
Warm regards,
The AGA Rangemaster Team
Very good customer service.
Very good customer service.
Answered my queries quickly and in detail.
They provided valued support.
3 de fevereiro de 2026
Resposta da AGA
Dear Ceri,
We're happy to hear that our customer service met your expectations. We appreciate you acknowledging the support that we provided to you. Thank you for your kind feedback! 🙂
Best wishes,
The AGA Rangemaster Team
Really helpful when ordering a spare…
Really helpful when ordering a spare part for our Aga
30 de janeiro de 2026
Resposta da AGA
Good afternoon,
We're happy to hear that we could assist you in ordering a spare part for your Aga. Thank you for your positive feedback!😊
Best wishes,
The AGA Rangemaster Team
Had my new Aga delivered and fitted…
Had my new Aga delivered and fitted today by Lak and Mark.
They were here at the time they stated . Aga was really well packed they worked well together. All the packing was removed and taken away.
They gave us a quick run down how the Aga works even although it isn’t connected to the circuit board yet.
I was given their number incase I had any problems with it and I’m sure I won’t as the many checks they did to stabilise the Aga on my uneven floor.
I’m so happy 😁
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Myra,
We're happy to hear that the delivery and fitting went smoothly! It's great to know the team was punctual and thorough, and that you're pleased with the service. Thank you for sharing your positive experience.😊
Warm regards,
The AGA Rangemaster Team
The installers were great
The installers were great, very professional and friendly, didn’t make a mess. Just using cooker for the first time, going well so far
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Libby,
We're happy to hear that the installation was professional and clean. It's great to know the cooker is working well for you! Thank you for your positive feedback.☺️
Warm regards,
The AGA Rangemaster Team
Feedback
The on-site teams were very personable and knowledgeable - and offered good advice. Eddie was very good on phone with follow up post site visit.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Andrew,
We appreciate your feedback and are glad the team was helpful and knowledgeable. We're happy to hear that the follow-up was also beneficial to you.😊
Warm regards,
The AGA Rangemaster Team
Really positive experience
Really positive experience. Lak and Mark kept us informed about their arrival time and kept to it. They were really thoughtful, efficient and obviously highly competent, polite and customer focused.
The whole process today was painless, with no issues and the range looks great. Thank you. Lak and Mark are great ambassadors for Aga.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Hi JA,
We're happy to hear that you had such a positive experience! It's great to know the team's punctuality, efficiency, and customer focus made the process painless for you. We appreciate your kind words.😊
Warm regards,
The AGA Rangemaster Team
Wonderful delivery experience
It was a wonderful, stressless delivery and installation experience. Lak and Mark were highly efficient and professional. Also extremely helpful with product information.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear JF,
We're happy to hear that your delivery and installation were stress-free! We appreciate your positive feedback regarding our team's efficiency, professionalism, and helpfulness. Thank you!😊
Warm regards,
The AGA Rangemaster Team
What a brilliant team Simon and Paul…
What a brilliant team Simon and Paul are. They rang the previous day to check everything was ready for the delivery of our new Aga oven and the removal of the previous range. They arrived on time and started to unpack the oven and accessories. All the time they were thoughtful and respectful to us and our property. They worked diligently and ensured we were aware of the need to burn off residue and the times needed for each section of the oven. Thank you Simon and Paul of excellent service
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Geraldine,
We're happy to hear that the delivery and installation of your new oven went so well. It's great to know that you found our team to be thoughtful and respectful, and that they ensured you were aware of the oven's operation. Thank you for your positive feedback.☺️
Best wishes,
The AGA Rangemaster Team
Replacement oven
Had a replacement oven due to previous one being faulty. Lak and Mark were on time friendly and courteous. Replaced the oven quickly and Lak added a couple of metal plates underneath the oven to make it level due to the uneven flooring of an old house. Went through the functions of the oven. Great customer service !!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear S Whitnall,
We're happy to hear that the replacement oven installation went smoothly! We appreciate your positive feedback regarding the prompt, friendly, and courteous service. It's great to know the leveling solution and function explanation were helpful.🙂
Warm regards,
The AGA Rangemaster Team
Beware the hidden running and repair costs.
Great product and pleasant individuals to deal with, a shame that the score for their efforts should be dragged down by outdated company policy.
Do not expect technical support if you are working on your oven yourself. Company policy deliberately withholds any and all technical documentation and advice forcing customers to use approved (and expensive) third party services.
A rebuild that should have taken a day stretched to 12 weeks due to lack of simple information that most companies would be pleased to provide.
The safety issues around these policies are worrying with inexperienced individuals attempting repairs on a potentially dangerous product.
So be warned, the cost of the product is not just the purchase price but ongoing inflated prices for both spare parts and service.
30 de janeiro de 2026
Resposta da AGA
Hi Geoff,
Thank you for taking the time to share your experience. We’re really glad to hear that you’re happy with the product and found our team pleasant to deal with.
We understand your frustration regarding technical support and documentation. For health and safety reasons, we are unable to provide further advice or guidance on any conversions, modifications, or repair procedures that have not been officially approved by AGA Rangemaster. This policy is in place to protect our customers, as working on gas- and heat-related products without full manufacturer guidance can be dangerous.
We truly appreciate your feedback and will continue to review how we can better support and communicate with our customers within the boundaries of safety and compliance.
Warm wishes
AGA Rangemaster
Just received excellent service from…
Just received excellent service from Alex at Aga Customer Relations. Always buy Aga products, they last really well and those with a guarantee mean exactly that.
5 de fevereiro de 2026
Resposta da AGA
Hi Corinne,
We're happy to hear that you received excellent support from our team! We appreciate your continued loyalty and are glad our products and guarantees meet your expectations. Thanks for your feedback.
Warm wishes
AGA Rangemaster
Lak and Mark were excellent!
Lak and Mark were excellent in delivering our new Rangemaster oven this morning. They hey were quick, efficient, informative and friendly. Thank you
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Jo,
We're happy to hear that the Rangemaster oven delivery went smoothly! It's great to know the team was quick, efficient, informative, and friendly. Thank you for your feedback.🙂
Kind regards,
The AGA Rangemaster Team
Super helpful in solving a longstanding…
Super helpful in solving a longstanding problem
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Mr Malcolm,
We're happy to hear that our assistance resolved your issue. Thank you for your positive feedback, we appreciate it greatly!
Best wishes,
The AGA Rangemaster Team
Polite and friendly service
I called up for some pre sales info and was met over the phone by Alex, she was polite and eager to help offering advice and contacts for certain retailers and let me know about a trade in deal going on at the moment. Very friendly and helpful customer service, thank you!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Chloe,
We're happy to hear that you found the pre-sales support helpful and informative! We appreciate you mentioning the team member's eagerness and the details provided about retailers and trade-in options. Thank you for your positive feedback!🙂
Warm regards,
The AGA Rangemaster Team
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