Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until th... Ver mais
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Veja o que dizem as avaliações
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker . I had a call the day before giving me a range on what time they w... Ver mais
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Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Ver mais
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AGA themselves dealt with our issue quickly efficiently and fairly in contrast to their appointed service agent who charged us over £600 call out charge which AGA addressed and refunded some to us.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informações de contato
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Is the higher price worth it …
For me the no fuss approach to my query made all the difference. They really do stand by their products.
I’d buy from them again and again.
16 de janeiro de 2026
Resposta da AGA
Dear Yvonne,
We're happy to hear that our straightforward approach and product support resonated with you! Thank you for your positive feedback and we appreciate your repeated custom.🙂
Best wishes,
The AGA Rangemaster Team
Alex was a great help.she had a lot of…
Alex was a great help.she had a lot of patience and found the right parts for us,
23 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Jo,
We're happy to hear that we could help you find the right parts! We appreciate your feedback and are glad you had a positive experience.😊
Warm regards,
The AGA Rangemaster Team
We had a first class response after a…
We had a first class response after a casserole saucepan handle became unhinged one side! It was less than 25 years old and with out quibble they replaced.
7 de janeiro de 2026
Resposta da AGA
Dear Beth,
We're happy to hear that you had a great experience with our service! It's great to know that we could assist you with your casserole saucepan. Thank you for your positive feedback.😊
Best wishes,
The AGA Rangemaster Team
Replacement AGA Unit
After a very painful and prolonged problems with our first AGA Rangemaster, a replacement model was sent out. The team ( Lak and Mark) were first class. Very thorough, friendly and helpful, they rebuilt our confidence with the company and gave a thorough demonstration. First class ambassadors for the company and made a difference. Thank you.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Hi Andy,
We appreciate you sharing your experience. We're happy to hear that the team was helpful and rebuilt your confidence with their thorough demonstration after the issues you experienced. Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Great delivery and installation
Lak and Mark delivered our replacement cooker with minimal fuss and Lak gave good tips. He in particular has restored our faith in rangemaster. We love our falcon range it cooks like a dream.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Lisa,
We're happy to hear that the cooker replacement went smoothly. It's great to know the tips were helpful and that your faith is restored. We appreciate your positive feedback!😊
Warm regards,
The AGA Rangemaster Team
Their offer of ‘lifetime warranty’ on…
Their offer of ‘lifetime warranty’ on their cast iron cookware is a huge attraction to purchase, until you put that promise into practise. My claim was dismissed. My advice; stick with Le Creuset.
14 de janeiro de 2026
Resposta da AGA
Dear Mr Davies,
Thank you for taking the time to share your concerns with us. We are sorry to hear that you are disappointed with the outcome of your warranty claim and with your cookware.
We can confirm that your case has been carefully reviewed in consultation with our Product Development team. Regrettably, as the item was purchased in 1999 and the warranty period is limited to 10 years, we are unable to offer a replacement on this occasion.
We do genuinely appreciate you taking the time to provide your feedback, which has been noted and will be reviewed as part of our ongoing efforts to improve both our products and customer experience.
Thank you again for your understanding.
Kind regards,
AGA Rangemaster Team
Great prompt assistance
Great prompt assistance . Pot which fell apart during guarantee time was replaced without question. Received within a week . Great service .
7 de janeiro de 2026
Resposta da AGA
Dear Eugene,
We're happy to hear that our prompt assistance led to a quick replacement of the pot under guarantee. We appreciate your positive feedback and are glad you received great service.
Warm regards,
Alex and the AGA Rangemaster Team
Lak & Mark were most helpful and polite…
Lak & Mark were most helpful and polite on delivery. Couldn’t have been more helpful and very knowledgeable about our oven they delivered with hints and tips. A credit to the company!
20 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Kelsey,
We're happy to hear that the delivery was helpful and polite. It's great to know the team's knowledge and tips were a credit to us! Thanks for your positive feedback and we will ensure to pass this on to Lak and Mark.🙂
Many thanks,
Alex and the AGA Rangemaster Team
Not happy with the fact that it is the…
Not happy with the fact that it is the most expensive cooker I have ever bought and I find that the boiling hub has already faltered
20 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Grace,
Thank you very much for your time on the phone earlier. As promised, I have discussed your case with our management team and have sent you further correspondence regarding the next steps.
For clarity, our AGA appliances come with a one-year labour warranty and a five-year parts warranty. As your appliance is still under the parts warranty, we are more than happy to assist with the necessary components, however, please note that any labour costs for the engineer visit would be chargeable.
We truly appreciate your time and patience, and we are here to support you through the process. Please do let us know if there is anything further we can assist with.
Warm regards,
Alex and the AGA Rangemaster Team
Exceptional Customer Relations
My Rangemaster Fridge Freezer broke down.Although it was recently out of warranty ,as it was a premium appliance ,I expected it to last for more than three years.I contacted customer relations who couldn’t have been more helpful.ALEX efficiently handled the complaint and saw it right through to an amicable result keeping in touch throughout as promised .
16 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Nita,
Thank you so much for taking the time to share your kind feedback. It has truly been my pleasure assisting you, and I sincerely appreciate your patience and time throughout the process.
I am very glad that we were able to reach a resolution and that you felt supported throughout. Your comments are greatly appreciated and mean a lot to us.
Thank you once again for your time and for allowing us the opportunity to assist you.😁
Best wishes,
Alex and the AGA Rangemaster Team
Very mixed experience
I was very impressed with Alex G who was charming, helpful and followed up very quickly. 5/5 rating
Very unimpressed with stock levels and the lead time to get parts delivered as well as clarity on potential stockists. (1/5 rating)
12 de janeiro de 2026
Resposta da AGA
Hi Toby,
Thank you very much for taking the time to share your feedback. It has been my absolute pleasure assisting you, and I truly appreciate your kind words regarding the support you received.
I completely understand your concerns regarding stock levels, lead times, and clarity on stockists. Please be assured that I have passed your feedback on to the relevant teams so that it can be considered and used to improve our processes wherever possible.
Thank you again for your time and for sharing your experience with us. We greatly value your input and hope to continue providing the high standard of service you expect.
Kind regards,
Alex and the AGA Rangemaster Team
AGA was bought in the Kendal shop
AGA was bought in the Kendal shop - fantastic experience there!
Delivered to our house on the agreed date.
Unfortunately, when the AGA was unwrapped, there was a small amount of damage on the enamel. AGA were very helpful and sent out Eddie, who was most polite and conscientious, to replace the damaged part on 15th Jan 26.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Susie,
We're glad you enjoyed your experience at the Kendal shop. We are happy to hear that the delivery was on time and that the issue with the enamel was resolved quickly and professionally. Thank you for your positive feedback!
Best wishes,
Alex and the AGA Rangemaster Team
Above and beyond.
Koreene was very helpful in arranging the delivery of two oven grid floor shelves.I only requested one for the baking/simmering oven in my recently installed Aga but she wanted to make sure I got the correct one as two of the shelves are similar but different.Also the delivery date on her “system” was showing early march but she decided not to use the “system” and went directly to the correct supplier and they were delivered in just two days.An excellent job Koreene.Thanks very much and well done.
14 de janeiro de 2026
Resposta da AGA
Hi Ron,
We're happy to hear that the oven grid floor shelves were arranged by Koreene and delivered promptly. We appreciate your positive feedback regarding the care taken to ensure you received the correct items and the expedited delivery. Thank you for your kind words.
Warm regards,
Alex and the AGA Rangemaster Team
The delivery/installation engineers are highly commended.
The delivery/installation engineers were prompt, professional and courteous. I would highly recommend. I was particularly impressed when they made a long return journey the same day to address a concern I had with the fit of an oven door, which was quickly resolved. Great customer service.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Good afternoon,
We're happy to hear that the delivery and installation were prompt and professional. We appreciate your recommendation and are glad our team quickly resolved your oven door concern. Thank you for your positive feedback!🙂
Warm regards,
Alex and the AGA Rangemaster Team
Rayburn Service Issues
Difficult to find anyone to service Rayburn Range Cookers
16 de janeiro de 2026
Resposta da AGA
Hi Nick,
Thank you very much for your feedback, and we are very sorry to hear that you have been experiencing difficulties in locating a Rayburn engineer.
We have a full list and a helpful tool available on our website, which you can access via the link below. Simply enter your postcode, and it will generate a list of the closest available engineers:
https://www.agaliving.com/contact-support/find-engineer
We hope this helps, but if you encounter any further issues, please do not hesitate to reach out to us directly at tpsupport@agarangemaster.co.uk. We will do our very best to assist you further.
Warm regards,
Alex and the AGA Rangemaster Team
Lost enamel on lid of Aga 60
From my first contact with customer services regarding an area on my top plate lid which had lost some of the enamel, I felt that Aga would sort it out for me. I have had regular calls with updates on the progress of when I will receive my new lid which is being replaced under warranty. What a great team and company to deal with. Thank you Aga Rangemaster a great company.
2 de janeiro de 2026
Resposta da AGA
Dear Carol,
We're happy to hear that our customer service team was able to resolve the issue with your top plate lid. It's great to know that you felt supported throughout the warranty replacement process with the regular updates. Thank you for your positive feedback.😊
Best wishes,
Alex and the AGA Rangemaster Team
AGA woodburning stove.
Bought AGA woodburn stove 2 and a half years ago. Quite expensive but thought it would be good quality. Little used.Small stainless steel parts failed, obviously a design fault or substandard materials , AGA says not covered under 5 year warranty. Would not recommend this company
6 de janeiro de 2026
Resposta da AGA
Hi Christopher,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how disappointing this must be, especially given the investment made in your stove.
While our appliances and components are manufactured to high standards, some parts are subject to normal wear over time and are not covered once the warranty period has ended. Unfortunately, this is why we were unable to assist on this occasion.
That said, if you would like us to look into this again or discuss your case further, please feel free to contact our customer support team at tpsupport@agarangemaster.co.uk
, and we will be happy to review this with you.
Warm wishes
AGA Rangemaster
Huge amount of help identifying model…
Huge amount of help identifying model and access to service engineers. Much appreciated. Alex gradinaru great help thanks to you and your team
8 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Hi Suzanne,
We're happy to hear that we could help you identify the model and provide access to our service engineers. We appreciate your positive feedback and thank you for sharing. We will ensure this is passed on to Alex and the team. 🙂
Best wishes,
The AGA Rangemaster Team
replacement of handle to oven door on a Rayburn still under guarantee
I contacted customer services on 22nd December 2025. Despite the holiday over Christmas and the new year period, a replacement part was quickly sent to me without questions or fuss by Alex Gradinaru of customer services. It arrived safely on 5th January and has been successfully fitted.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear David,
We're happy to hear that the replacement part arrived quickly and was successfully fitted, despite the holiday period. We appreciate your positive feedback and are glad we could help. We will ensure to pass your feedback on to Alex! 😊
Best regards,
The AGA Rangemaster Team
Couldn’t be without my Aga
Lack and Mark the fitters for our Aga were quick, efficient and knowledgeable about fitting our Aga and moving it to our new house one year after the initial installation. It’s a fabulous addition to our house, the warmth keeps the kitchen cosy and it’s great of course for cooking.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Jane,
We're happy to hear that the installation and relocation of your Aga were quick and efficient. It's great to know that it provides warmth and is wonderful for cooking. Thank you for your positive feedback! We will ensure to pass your lovely comments on to Lak and Mark.😊
Warm regards,
Alex and the AGA Rangemaster Team
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