Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until th... Ver mais
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Veja o que dizem as avaliações
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker . I had a call the day before giving me a range on what time they w... Ver mais
A empresa respondeu
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Ver mais
A empresa respondeu
AGA themselves dealt with our issue quickly efficiently and fairly in contrast to their appointed service agent who charged us over £600 call out charge which AGA addressed and refunded some to us.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informações de contato
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
2 mil avaliações
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The Aga badge melted
The Aga badge melted! Helen at Customer Service was very helpful and a replacement was sent free of charge.
21 de janeiro de 2026
Resposta da AGA
Hi Jeffrey,
We're happy to hear that the issue with the badge was resolved and that our customer service was helpful. Thank you for your feedback!😊
Kind regards,
The AGA Rangemaster Team
The Aga team (in particular Eddie/Jen and Susie)
The Aga team (in particular Eddie)
were very responsive to teething issues with the door seal and the front handle.
Eddie and the Oundle Aga team (Susie and Jen) was very reassuring that any issues were going to be sorted out which helped a lot.
Terry the engineer who came to fix the issue was extremely good at his job -and sorted things out with the minimal of fuss! Thoroughly recommended....
28 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Jane,
We appreciate you sharing your experience! We're so glad that the team was responsive to the issues you encountered and reassured you throughout the process. It's great to hear the engineer resolved everything efficiently. Thanks for the recommendation!😊
Warm regards,
The AGA Rangemaster Team
Faultless delivery
Faultless delivery, installation of new range cooker and removal of old one.
Lak and Mark were absolute professionals, fast and took care to not make any mess despite the tight space.
5 stars! Thank you!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Hi Konstantinos,
We're happy to hear that the delivery and installation were faultless. It's great to know the team was professional, fast, and tidy. Thank you for your five-star review!🙂
Best wishes,
The AGA Rangemaster Team
After purchasing my aga Masterchef…
After purchasing my aga Masterchef deluxe 110, the communications from Aga were great. Always informed and advised of an earlier date for delivery which was unexpected and a real positive.
In the day the Aga was delivered by Andy and Andrew. Given the current state of the on going renovation the cooker was navigated into place with ease.
After being set up the time the team spent a good amount of time with me demonstrating all the cookers settings. Top work team!
29 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Rob,
We're happy to hear that you had a positive experience with the delivery of your new appliance. It's great to know our team provided excellent service and helpful guidance during setup. Thank you for your feedback!🙂
Warm regards,
The AGA Rangemaster Team
Fantastic service by Jackie
Moved into a new house with an AGA but no user manual. Couldn’t find the model or serial number either. Called customer services and very kind girl Jackie helped me access the right manual and emailed it across as well. Really pleased with her manners and professionalism all while being very kind 💖
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Dr Syed,
We're happy to hear that you had a positive experience with Jackie. We appreciate your feedback and are so glad we could assist you with your AGA manual. It's wonderful to know our customer service was helpful and kind.😊
Warm regards,
The AGA Rangemaster Team
Found AGA easy to deal with initially…
Found AGA easy to deal with initially when deciding to purchase one but communication afterwards with regards to delivery frustrating we received many texts regarding delivery but they kept changing. Finally delivery was confirmed and completed by Simon and Paul who were extremely professional in fitting and explaining how the AGA worked. Now looking forward to using my new electric AGA
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Colin,
We're glad you found the initial purchase process easy. We apologize for the frustrating delivery communication. We appreciate your positive comments regarding the professionalism of the installation team and are happy to hear that they explained the AGA's operation clearly. We hope you enjoy your new AGA.😄
Best wishes,
The AGA Rangemaster Team
great service
26 de janeiro de 2026
Resposta da AGA
Dear James,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you were pleased with the service provided.
Your kind comments are truly appreciated and will be shared with the team.
Warm regards,
The AGA Rangemaster Team
Resposta da AGA
Hi Martin,
We appreciate your positive feedback and are so glad we could fairly assist you with the badges.😊
Best wishes,
The AGA Rangemaster Team
Clear advice which was appreciated
Clear advice which was appreciated. An excellent service.
14 de janeiro de 2026
Resposta da AGA
Dear Mrs Bell,
We're happy to hear that our clear advice and service were appreciated. Thank you for your positive feedback, it means a lot to us.😊
Warm regards,
The AGA Rangemaster Team
Resposta da AGA
Dear Marlene,
We’re very sorry to hear that your question was left unanswered previously. We’ve now been able to locate the original thread and, to clarify, the interiors of the simmering and warming ovens in the main AGA are indeed cast iron, while the lining on the inside of the oven doors is not. The separate hot cupboard on the left in the image provided with the silver interior lining is not cast iron, it is a sheet metal and this is stainless steel.
Please accept our apologies for any confusion this may have caused. We hope this helps, and if you have any further questions, we’d be very happy to assist.
Warm regards,
The AGA Rangemaster Team
Very prompt and efficient response from…
Very prompt and efficient response from Alex at AGA
2 de janeiro de 2026
Resposta da AGA
Dear Phoebe,
We are happy to hear that you received prompt and efficient assistance. Thank you for your positive feedback, we appreciate it and we will ensure to share this on to Alex. 😊
Best wishes,
The AGA Rangemaster Team
Great job from delivery team
Great job from Lak, Mark, Andy and Paul navigating the AGA over hardcore ground due to building work!. Very helpful with advice and very efficient. Many thanks!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Hi Matt,
We're happy to hear that the team provided such helpful and efficient service navigating the challenges. We appreciate your many thanks and positive feedback!
Warm regards,
The AGA Rangemaster Team
Not enough care in sending out orders…
Unfortunately both of my recent orders were sent out without my full address on and I received two letters from Parcelforce asking for my full address to enable them to be delivered. You left off the house name for what is a long road.
Once delivered the quality is good - as expected.
20 de janeiro de 2026
Resposta da AGA
Dear Brenda,
Thank you very much for taking the time to share your feedback, and I’m sorry to hear about the inconvenience you experienced with the delivery of your recent orders.
Regrettably, we’re only able to generate shipping labels using the address details exactly as they are entered at checkout on our website. We don’t amend or alter dispatch information unless a customer specifically asks us to do so. We would kindly recommend double-checking the autofill function on your device when placing orders, as this can occasionally result in address fields not being completed in full - particularly on longer road names or where house names are required.
That said, I do apologise for the delay this caused and appreciate how frustrating it must have been to receive follow-up letters from Parcelforce as a result.
I’m very pleased to hear that, once delivered, you were happy with the quality of the items - that’s reassuring to know and very much appreciated.
Thank you again for bringing this to our attention. Please don’t hesitate to reach out if we can assist with anything further.
Warm regards,
The AGA Rangemaster Team
Not as fast to respond as they said …
Not as fast to respond as they said and didn’t answer my enquiry in the end
22 de janeiro de 2026
Resposta da AGA
Dear Alan,
Thank you for taking the time to share your experience with us and for providing the images, we appreciate you doing so and we apologise that you did not find the information provided sufficient.
Following a review of the images, our colleague consulted with our senior technical team. Due to the age of the appliance, we’re unable to locate the serial number within our current systems. Based on the information available, they have advised that your appliance is a two-oven oil AGA manufactured post-1975. Regrettably, we’re unable to identify any further specific details linked to the appliance's serial number.
That said, all available appliance guides can be accessed via the link below. You can retrieve the most relevant documentation by selecting and entering your model details:
https://www.agaliving.com/contact-support/user-guides/all
We hope this information is helpful, and please don’t hesitate to get in touch if we can assist further.
Kind regards,
The AGA Rangemaster Team
Advance information regarding delivery…
Advance information regarding delivery time which was adhered to precisely. There was great level of care in the installation process together with helpful and informative advice on using the appliance.
We even received after delivery follow up phone call to see if all had gone well.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Good morning,
We're happy to hear that you had a positive experience with our delivery and installation process. It's great to know that you found the information helpful and that we met your expectations with our follow-up. Thanks for your feedback.😊
Warm regards,
The AGA Rangemaster Team
Alex Gradineru
Alex Gradinaru has been absolutely brilliant going over and above any service I could have expected.
20 de janeiro de 2026
Resposta da AGA
Dear Andy,
We are happy to hear that you received such wonderful support from Alex. We appreciate you taking the time to share your positive experience with us!😊
With warm regards,
The AGA Rangemaster Team
What a mistake it was to buy an AGA…
What a mistake it was to buy an AGA product. Extremely disappointed all round. A very badly designed wood burner which in no way delivers the expected ease of use, environmental standard or promised efficiency. Various issues with the design and set up of the stove, compounded by very poor quality control and a corner cutting manufacturing system have lead to an extremely frustrating experience and massive regret as to the amount of money spent on a clearly sub-standard product which is, in my opinion, hardly fit for purpose. I guess AGA are relying on their previous reputation and the fact that once a wood stove is purchased and installed there is very little that can be done to rectify the bad decision without huge costs and inconvenience. Ignore what you may understand you are buying into by shopping the AGA brand and look elsewhere if you are installing or upgrading your wood burner.
6 de dezembro de 2025
Resposta da AGA
Dear Richard,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you feel, and we appreciate how frustrating this must have been for you.
This is certainly not the experience we would want for any of our customers, and we regret that your AGA product has not met your expectations. We take feedback of this nature very seriously, as it helps us review and improve both our products and our processes.
We would welcome the opportunity to look into your case further and see whether there is anything we can do to assist or help turn this experience around. If you would be open to discussing this with us, please email tpsupport@agarangemaster.co.uk with your details, along with the appliance model, serial number, and the concerns you’ve encountered. This will allow our team to review the matter fully and advise on the next steps.
Thank you again for bringing this to our attention.
Kind regards,
The AGA Rangemaster Team
Replacement cooker.
The delivery and installation of the Rangemaster cooker was handled very professionally and efficiently. Both of the representatives were polite, helpful and considerate. There was an issue with one of gas hobs which was functioning intermittently but your representatives were able to provide a solution to the problem.
Thank you.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da AGA
Dear Dorothy,
We're happy to hear that the Rangemaster cooker's delivery and installation were handled professionally. We appreciate your positive feedback regarding our representatives' politeness and helpfulness. We're glad they could resolve the gas hob issue for you. Thank you!
Warm regards,
The AGA Rangemaster Team
What started off as a standard trade…
What started off as a standard trade enquiry for a part, a control thermostat, it turned into a right mess. How difficult is it for you to understand what I need, what appliance I’m working on and the model number. I gave you a mountain of information and you can’t even give me a straight answer. As stated, I wanted a control thermostat for the oven side of this Rayburn. It ended up after a bunch of emails with some clown asking me why door panel I need. Dear god, I’d done nearly all the hard work giving you all info and I’m still nowhere near getting what I need after more than a week. In fact you stopped replying to emails and I’ve had no response for 7 days now. GREAT CUSTOMER SERVICE AGA. GET A GRIP OF YOUR USELESS STAFF
16 de janeiro de 2026
Resposta da AGA
Hi Jonathan,
Thank you for sharing your feedback. I’m very sorry to hear about your experience and fully appreciate how frustrating this must have been, particularly given the level of detail you had already provided and the lack of response.
This is not the service we aim to deliver, and we would very much like the opportunity to review what happened and help move this forward properly. Please contact us at tpsupport@agarangemaster.co.uk
with your details and any previous case reference numbers so we can look into this promptly.
Thank you for bringing this to our attention.
Kind regards,
The AGA Rangemaster Team
The worst Customer Service not communication
9 de janeiro de 2026
Resposta da AGA
Dear Sudesh,
Thank you for your feedback. I’m very sorry to hear that you feel this way and that your experience has been disappointing. We would like the opportunity to look into this and see how we can help.
Please contact us at tpsupport@agarangemaster.co.uk
with your details and any previous case reference numbers, and we will review this promptly.
Warm regards,
The AGA Rangemaster Team
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