Airinum Avaliações 

Probably one of the worst customer experiences ever.

Constant broken promises and lack of clarity on delivery dates, ordered in May, promised deliver "IN" August, still no tracking number.

Just received an email from Airinum stating that the masks are now on backorder until May of 2021. DO NOT BUY ANYTHING FROM THIS COMPANY.

I ordered mine in May of 2020, order was moved by them to August of 2020 and now this.

By the way these masks were already paid for. Luckily AMEX will and PayPal will take care of these people.

Echo many of the reviews below. Registered in early April. Ordered in early May. Monies taken immediately. Had to order other face masks throughout the summer. Am told it will arrive in August and it is now the 24th. I'm getting on a plane in a few days and still no email indicating when the masks will arrive. Every other company seems to have ironed out their supply chain issues in the last two months but clearly Airinum still has not. I'd like a refund. If they'll ever return my emails!

First off, I wanted them to go on holiday in August, AIRINUM have failed to deliver the goods/services by then.

Now I need them for my son starting school in the UK September 2nd. If you cannot or do not deliver them by that date, we will have to look at what the process to get a full refund for your failure to deliver the products and services as purchased.

I will also be reaching out to the UK business ombudsman for advice about AIRINUM’s very bad business practice of selling and not delivering.

This is outrageous that you will take my money to then tell me one thing which was a shock that they won't be here until August! And then not deliver on time. How long will we have to wait? Will September turn into October? November? Because of COVID? This excuse is wearing thin!

Answers please, not stock excuses.

Joined the waiting list in March 2020, placed a large order in May 2020 with a promise that delivery would be in August 2020. Despite repeated emails for updates and promised on their website that this would be happening, it is now nearly September and nothing has been communicated and nothing has arrived.

I ordered multiple masks in May. They were meant to ship in August, and there has been little to no status updates from the company. Additionally, I have attempted to have my password reset, but to no avail. I am strongly considering filing a claim with the credit card company I used to purchase the product.

Beginning to question the legitimacy of this company.

I like many preordered back in May and are still waiting to receive the mask ‘in August’. Company took money immediately on preorder in May rather than on dispatch of orders like other companies (the sum I have paid in advance is a lot due to the high price of their items and the fact I ordered more masks for my family). Only received one email update between May and August to say ‘on track’ to deliver the masks by August and been all silence from the company since. Company cannot provide any sort of ETA for dispatch even at a country level?!? The masks look fancy but there’s no point if you don’t actually receive them and get to use them!

I have purchased 6 masks via the online pre order some time in April and have not had an update on delivery nor any other info, which the website said it would do at intervals. I have paid a total of $476. Customer service seems non existing, I wrote to them twice and got issued a ticket number in an auto reply with no word of how long it takes to get an actual reply. I am wondering if they are fraudulent?? Anyone else with this experience?

Great masks! Good quality with filters which you can reorder and change easily. Quick delivery.