Both drop off upon our departure and pick-up after landing were made in a professional way. My feeling however is that at both occasions the driver was in a major hurry ... and was 1/2 hour late at... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I am an event organizer and needed to take 50 people arriving at 30+ different timings from 7am to 10pm (some people from different flights in the same car) from Brussels Airport to Schuman. Back to t... Ver mais
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I booked a taxi via myprivatedriver be I missed a non-refundable international plane ride out of Brussels, because my RESERVED taxi never showed up and I wasn't able to secure another taxi or ride in... Ver mais
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Enchantée du service.Tout a été parfait depuis la réservation jusqu'â l'arrivée à l'aéroport.Pas de stress : des sms confirment le départ du chauffeur et son arrivée devant chez vous à l'heure exacte... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
We are specialized in transfers of persons by taxi to and from the airport, stations or to go from a point A to a point B and more, for individuals and groups, with an accent on friendly, professional and personal service, at affordable prices.
Informações de contato
Bruxelles, 1000, Bruxelles, Bélgica
- info@airports-shuttles-taxis.com
- www.airports-shuttles-taxis.com
3,8
Muito Bom
147 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not recommended. Unreliable and terrible customer service
We had a bad experience with this company and cannot recommend it. The driver was nice and on time, and even waited for our delayed flight. But they did not bring a child seat for our 1.5-year-old son as requested. Since it was very late at night we had no other option but to use the service without the seat. When we complained to the company the next day all we received was a flippant response. I could have tolerated the lack of child seat with a proper apology from the company, but the egregious customer service on top of this mistake means that I am not booking the service again.
An update after the reply just to clarify some points: We did not arrive at 4 am, we arrived at 2 am after our flight was delayed, which was not our fault. We told the company about the delay as soon as we found out. They could've told us then that they could not fulfill the requirements of our request. Instead they said that it was no problem. We were thankful for the flexibility. I wrote privately to express our dissatisfaction with the lack of a child seat and only received a very unfriendly response. This response is the main reason why I wrote the review here. Mistakes happen, that is understandable, but if you cannot own them and apologize, and instead treat your customers poorly, you cross a line. And to mischaractrize what happened in the reply to my review to make me look bad is even more evidence of the poor people skills of this company. I can back up all of my claims with emails and messages.
5 de julho de 2022
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Sir,
You constantly have a new delay and each time we have had to adapt to your changes, especially since it was at night and at night it is much more complicated to replace the drivers.
You were supposed to come at 12:15 a.m. and you arrived at 4:00 a.m. and the only thing to say is that we didn't have a chair. YES there was no high chair because your flight was delayed 3x.
Criticism is easy but understanding what is happening in the background is less visible. Most customers are understandable.
Update after your changes:
Sir, you arrived 4 hours late and we have the evidence too. We could have canceled your reservation but you begged us not to cancel your reservation because you were with a child and you will not find a night taxi. So you give us 2 stars because the REPLACEMENT driver didn't have a seat. Is this a JOKE??? You write a book for a simple child seat forget at 4 in the morning is that we see the kind of person you are. Only seeing our 200 reviews really reflects our company.
*****Service correcte et horaire respecte*****
*****very good*****
*****The best in Bruxelles*****
*****satisfied by the service*****
*****Used them for the first time from Brussels airport to Antwerp, even if 45min late, they were waiting, nice car and very good driver. Prices to Antwerp very good*****
*****Excellent service with up-to-date…******
*****Very professional experience*****
*****Your service was lit means super*****
You who are the person to whom it is necessary to say: Excuse me Sir, yes yes you are right sir. No that is enough.
Service correcte et horaire respecte
2 de janeiro de 2021
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
thank you for your trust
👍👌 very good
1 de janeiro de 2021
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
thank you for your trust
The best in Bruxelles
21 de julho de 2020
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Merci pour votre commentaire.
Airports-Shuttles-Taxis
satisfied by the service
25 de janeiro de 2020
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Used them for the first time from…
Used them for the first time from Brussels airport to Antwerp, even if 45min late, they were waiting, nice car and very good driver. Prices to Antwerp very good
23 de janeiro de 2020
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Excellent service with up-to-date…
Excellent service with up-to-date information
22 de janeiro de 2020
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Le site est très intuitif permettant à…
Le site est très intuitif permettant à tout moment de réserver une course ce qui est très pratique. Le chauffeur est à l'heure et est très agréable.
Je recommande vivement ce site à mon entourage.
26 de dezembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Merci pour votre commentaire.
L'èquipe Airports-Shuttles-Taxis.com
Excellent service
24 de dezembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Very professional experience
The driver was very professional! We had a really good experience!
24 de dezembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Your service was lit means super
Your service was lit means super. Got at the airport on time and the driver was respectful. I will be glad to recommend it to anyone.
24 de dezembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Very practical and low fare
Very practical way to get to the airport with low fare
19 de dezembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
very satisfied
Michael is funny, reliable, friendly and very precise. Fully recommended
6 de dezembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Good service
7 de novembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
A quality of service very professional.
A quality of service very professional, Just in time, ... in one word 'Perfect'
18 de outubro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Easy and on time.
25 de setembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Timely and fast for resonable costs
18 de setembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Excellent service
Service perfect, driver was on time even few minutes before !
10 de setembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
Highly recommended!!
7 de setembro de 2019
Avaliação não solicitada
Resposta da Airports Shuttles Taxis
Thank you for your opinion.
Airports-Shuttles-Taxis.com
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