Preordené un nendoroid desde diciembre del 2025, me llegó apenas en julio del 2026, tardó como un mes para que lo enviarán pero fuera de eso llegó bien con todo lo que prometía y con todo intacto. Ca... Ver mais
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Veja o que dizem as avaliações
If there were 0 stars, I'd put it. I've actually waited about 3+ years for a package to arrive. Within that time frame, no one has contacted me, I had to ask them every time. Apparently, they are wait... Ver mais
A empresa respondeu
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... Ver mais
A empresa respondeu
I ordered the lifesize Pikachu plush, and due to external shipping suspensions between Japan and Croatia, my package was delayed twice and returned to their warehouse. It took 3 months in total, but... Ver mais
4,1
Muito Bom
390 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam website, Do not order on here
Scam website. the Item I received was damaged even before it was sent out. I tried to email them back in january, they have now ignored all my emails in order to resolve the issue. No way for charge back since the item was a preorder item, they sent it out pretty late after the item was actually released. They made up excuses saying they had to contact the manufacturer on what to do. I have been waiting for 5 months for a response, they no longer reply to my emails on the defective product they sent me.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We humbly apologize in advance for hearing that you received a defective product! We have investigated the issue further, and it is indicated that our team attempted to contact the supplier for a possible replacement for the defective Honkai: Star Rail miHoYo Dan Heng Collection Top. Unfortunately, we did not receive a follow-up option for the top from the supplier, and we apologize for this great inconvenience.
Due to the situation, we request you to send the item back to our warehouse with reimbursed shipping, and upon receiving it back in our warehouse, we can offer a refund for the item! Alternatively, if you want to keep the item, we can offer a partial refund for half the price of the top. To proceed, we kindly request you to submit an inquiry with our Support Team: https://www.aitaikuji.com/contact.
Once again, we humbly apologize for this great delay and look forward to hearing from you soon.
Brilliant
Cannot fault them! The figure arrived to me in perfect condition and was posted very soon. It was a pre-order so obviously took a bit longer than items in stock. Would definitely recommend and use again
14 de maio de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear that you were satisfied with your shopping and shipping experience with us! We hope you will choose to shop with us again in the future~
Great Quality Service and Support
Received my order within 10 days of resolving an issue with an unavailable delayed product. Acquired a FFXIV Keychain and Meister Quality Figure Omega.
100% would recommend
13 de maio de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review, and happy that our team was able to assist you with the delayed product! We strive to provide the best service available to ensure each customer ends up satisfied with their purchase~
Wonderful experience!
My small preorder was entered into one of their raffles, and I won a Zodiark & Hydaelyn statue from FFXIV. It shipped with the preorder and arrived today. Great at communicating when orders are shipped and everything arrives safely!
6 de maio de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for participating in the Zodiark & Hydaelyn giveaway and congratulations on winning the figurine! We hope you will choose to shop with us for any Final Fantasy XIV merchandise in the future!
Great customer service
I made a mistake while ordering that was 100% my fault, but they were still willing to help me fix my order. Shout out to Claudia for responding so fast!
6 de maio de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're glad that our Support Team was able to help you resolve the issue with your order! We hope we will be able to assist you again in the future for any orders you may place with us~
Good experience!
I ordered a couple of items back in December, and while it did take some time for all of the items to be acquired (which they graciously updated me about, and offered to refund a part of the order if I so decided), once they were shipped out, they arrived pretty quickly, and they were very cute. I'm thankful for the nice customer service person I talked to (hi Claudia!) and the affordability of my purchase, especially compared to other online stores. I'll be checking this place out again sometime in the future :)
30 de abril de 2025
Avaliação não solicitada
highly recommend this business
highly recommend this business,quick delivery, product meet my expectation.
18 de abril de 2025
Avaliação não solicitada
First time ordering
First time ordering from here, and everything went great. Communication was clear, the product arrived in perfect condition, and in a timely manner (considering it was coming from Japan--I expected it to take a few weeks, and that it did). Will definitely be coming back!
29 de abril de 2025
Avaliação não solicitada
great customer service
Great customer service, very transparent when an issue happen with regards to a supplier issue. Gave me multiple options and responded promptly.
24 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear our Support Team was able to help you with any questions you had about your order! We always strive to offer the best options to resolve any questions customers may have. We look forward to assisting you again in the future~
Worst experience buying online
Worst experience buying online. Not only did my package take forever to ship, somehow they messed up the address and it was hell to be able to track down the package and get it. The cherry on top is the package was all banged up as well. First and last time buying anything from this website.
22 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We appreciate you leaving us a review of your order experience with us and we take your feedback very seriously! We kindly request you to please send us attached photos of the packaging for your item and we can confirm if the damage was inflicted by the shipping courier to which you can file a claim for damage with USPS.
By looking at your order details, we can confirm that there was no request for an address change to which we shipped the order based on the details with which the order was originally submitted. There does not seem to be any issue on our end as we input your data for shipment based on the order details.
We can confirm that your order for the Ichiban Kuji Tamagotchi Puchipuchi Omisecchi Kuji INDIVIDUAL PRIZE Tamagotchi Connection Limited Edition was correctly shipped as the item was released at the end of March 2025, and your package was shipped shortly on April 4, 2025. Our store clearly indicates that shipping times for Registered Air Mail packages may take around 7-10 business days or longer to deliver (https://aitaikuji.com/shipping).
For any other issues on the order, please submit the request for details with our Support Team and we can assist you further: https://aitaikuji.com/contact. We thank you for your understanding in advance!
My item arrived soaking wet… the toy…
My item arrived soaking wet… the toy box completely disintegrated in my hands from how wet it was, and I had to throw it away. As a toy collector who puts a ton of value in keeping the original packaging, this is unacceptable.
Update: their customer service was very responsive and they are helping to resolve the matter. Will update review pending what happens
20 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're glad that your package was delivered swiftly! Thank you for purchasing with us and we hope you will shop with us again soon!
Good first purchase
I loved shopping here. It's my first purchase, and I have no complaints. The product was shipped quickly during the launch month and arrived at my home earlier than expected. The product arrived in perfect condition, protected and very well sealed. Would I shop here again? Absolutely, and I recommend it to anyone who isn't entirely sure.
14 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review of your shopping experience! We're thrilled that you were happy with both our services, including shipping times! We appreciate the recommendation and look forward to your next purchase with us~
Perfect
I live in France and the shipment was very quick, I did not have to pay an expensive tax when it arrived in my country. Communicating with the shop is very easy, people are nice and welcoming. I highly recommend it.
15 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks so much for your feedback! We’re glad to hear the shipping to France was quick and that there were no unexpected fees upon arrival and our Support Team was able to answer any concerns you may have had. We are happy we could provide a smooth shopping experience for you!
go somewhere else
i still have not been given any information on my item 7 months after ordering it. every time i have emailed asking where it is i get almost identical responses telling me basically they don't even know when they'll get it and at this point i'm not even expecting to ever receive it. on the official site for goodsmile they have the same nendoroid up and status as available and in stock, i have seen the same item on amazon even! i now asked for a refund which i am now still waiting for a reply on days later. there really isn't any excuse to just outright lie to your customers after they ask where the extremely expensive item they ordered the previous year is.
16 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays. Depending on the item being ordered, it is sourced from either Japan or China to which items have different delivery times.
Some of our products, especially pre-orders or event-limited items, may take several months to arrive, depending on the manufacturer’s release schedule or restock timelines. In some cases, items may show up as available on other sites due to different supply channels or allocations, but we always strive to ship items as soon as they are made available to us.
We also want to make sure your refund request is handled properly, so please don’t hesitate to follow up if you haven’t received a response. We truly value all our customers, and we appreciate your patience while we work to make this right.
Beautiful FFXIV mouse and mousepad although shipping is slow.
Beautiful FFXIV mouse and mouse pad. Packaged well although the shipping time is lacking and is not worth the price of shipping.
11 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review! We completely understand concerns regarding shipping prices as they are consistently rising with international shipping rates that are sadly out of our control, and we must adjust accordingly. We hope you will try and shop with us again in the future!
Once again I'm left very pleased with…
Once again I'm left very pleased with buying from this store. They were excellent with updates when the item went out. The item was also packed aged properly. Will purchase from this store again.
8 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for coming back to shop with us again! We're always happy to know customers are consistently satisfied with their experience and look forward to helping you with future orders!
Simple and quick!
This was my first time ordering from this company and ordering a figure this large too, so I was nervous how it would arrive overseas. Everything turned out good! Payment was simple and transparent. The tracking number I got was accurate with frequent updates and the company sent many emails updating me on the process.
9 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for taking the time to share your experience! We completely understand the concern when ordering larger items internationally, so we’re really glad to hear that everything arrived safely and as expected. We always aim for transparency throughout the process, from payment to delivery! We hope you will choose to shop with Aitai☆Kuji again in the future~
Received all goods in perfect…
Received all goods in perfect condition. Customer service always #1.
Would recommend to anyone interested in japanese merch.
9 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for leaving a review of your satisfied purchase! We're always happy to be able to provide the best services from shipping to support. We hope we'll be able to assist you again soon~
Metaphor ReFantazio Exhibition Petit Bit Swinging Acrylic Stand
The Metaphor ReFantazio Exhibition Petit Bit Swinging Acrylic Stand blind pack is in great condition!
8 de abril de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're glad to hear you were happy with your purchase from the limited Metaphor:ReFantazio exhibit! We hope you will continue to shop with Aitai☆Kuji for any limited event merchandise in Japan~
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