AL-KO Gardentech Deutschland Avaliações 

Kundenservice von AL-KO, Fehlanzeige.
Besitze ein Anhängergrundgestellmit einer höhenverstellbaren Deichsel 161 VB und einer Auflaufbremse 101 VB.
Die Zugstange ist zum zweiten Mal innerhalb von 5 Monaten um ca. 5 mm zur Seite und nach unten verbogen. Bei der Demontage habe ich auch noch festgestellt, dass die Zugkugerlkupplung um 1 cm nach links verbogen ist.
AK-KO kann und will mir bei meiner Problemfindung und den Ersatzteilen nicht helfen

Ich habe einen Rasenmäher Al-KO 4.62 SP-A gekauft und einige wenige Male damit meinen Rasen gemäht. Nach dem Mähen habe ich den Rasenmäher, wie ich es von den Mähern anderer Hersteller gewohnt bin, mit dem Gartenschlauch abgespritzt. Hier lag der Fokus auf der Unterseite, dem Mähwerk. Hierbei ist auch etwas Wasser in die Kunststoffführungshülsen des Chassis, in die die Stahlholme des Griffs eingelassen werden, gelangt. Da das Wasser in diesen Kunststoffhülsen nicht abfließen kann, rosten zwangsläufig die Stahlholme sowie die seitlichen Befestigungsschrauben und die Griffstange hält nicht mehr und der Rasenmäher wird unbrauchbar. Gemäß der beigefügten Beschreibung darf der Rasenmäher, prinzipiell nicht mit Wasser gereinigt werden. Das Gras muss abgebürstet oder abgescharbt werden, wobei man den Lack nicht verletzen sollte, da ansonsten der Rasenmäher an diesen Stellen ebenfalls rosten würde.
Bei einem Rasenmäher, den ich nicht mit Wasser abspritzen darf, was man mir auch seitens Al-KO mitgeteit hat, liegt meines Erachtens ein Konstruktionsproblem vor. Ich erhielt nach einem Jahr geringster Nutzung (da Rasenroboter im Einsatz) kostenlosen Ersatz für die defekten Teile sowie den Hinweis, dass diese Teile bei der Reinigung mit Wasser in Kürze wieder verschleißen würden.
Aus meiner Sicht liegt hier eine deutsch-österreichische Fehlkonstruktion vor. Ich kann von dem Kauf nur abraten. Ich würde heute mit diesem Wissen ein preiswertes Baumarktprodukt vorziehen.

Viele Grüße an alle Rasenfreunde

Trotz Ulaubszeit und Unterbestzung wurde ich nach ca. 30min zurückgerufen und ein kompetenter Techniker hat mir bei meiner Problestellung fachkundig aus meiner Misere geholfen. Danke für die schnelle Hilfe. W. Gottfried

Habe schon 10 Jahre einen Alko 125 Rasenmäher mähe jedes Mal eine Fläche der Größe einer Tankfüllung noch nie ein Problem mit dem Rasenmäher gehabt Top Qualität.

ALKO GNS caravan suspension parts.
The welds broke on the swing arm of our Lotus caravan and it is a GNS chassis so ALKO can supply the parts. This happened on a remote road in the outback so a bit of bush mechanics got us back to Mareeba, 3000km from parts supply. Contacted and asked for bushes to be sent ASAP we were assure yes yes express but it wasn’t. 10 days later is the due date

Leider gibt auf der Homepage der Firma Alko im Bereich Service keine Rubrik zum Download technischer Unterlagen zu Ihren Produkten.
Es erfolgte aber immerhin ein Rückruf relativ zeitnah.

E-Mail Rückantwort 5 Wochen Wartezeit sehr arrogant und unzuverlässig

AL‑KO Mover Mammut defekt – Anpressspindel wurde beim Zurückfahren herausgedrückt. Einbau ab Werk durch Tabbert. Keine Reaktion vom Support, weder telefonisch noch per E‑Mail. Weder Produkt noch Service empfehlenswert.

I purchased a ALKO 3.22 battery lawn mower, in May 2025, to be honest its totally useless.. the grass box keeps falling off and two batteries fully charged don't last long enough to mow my lawn 30' x 20'. Then they take an age to charge. The 8 battery lights light up when fully charged but one goes off more or less immediately, then they just go out one after another then the mower stops working when it gets down to 3 lights. Serves me right for buying this rubbish just short of £200..20

purchased the t22 v2 al-ko premium last year .
awful product .. the dealer TGC garden products were terrible, from the start so rubbish product rubbish dealer. The product is not fit for purpose.. cheap plastic every where, & very poor design , bonnet does not shut , the rideheight adjuster is awkward I went through 6 mulch plugs and then gave up, they shatter even with the smallest twig.. . poor mulching , and cutting performance ..sounds liek a box of spanners too its very loud! gearbox whines .. apparently all the above is normal , seat uncomfortable .. not a premium product by any standards.. my old second hand 1k mountfeld was miles better.. I sold after 1 year at a loss.. but glad to be rid of the horrible pastic toy . And yes i did contact the technical factory who refuse to aknowledge the issues.. I have a nice 30min you tube with all the issues i may post to show others just how poor this product is .. dont waste your money on this toy product you will be dissapointed from day one .

Die Akkus von Al-KO sind sehr schlecht. Ein paar Jahre nach dem Kauf ist es unmöglich, sie noch zu laden oder effizient zu nutzen. Man muss alle 2–3 Jahre einen neuen Akku kaufen, und der Kundenservice dieser Firma ist sehr arrogant und nicht hilfsbereit. Die zweijährige Garantie bringt auch keinen Nutzen. Ich rate, sich von Al-KO und deren Produkten fernzuhalten. Sonst werfen Sie Ihr Geld zum Fenster raus...! B.Y. - Darmstadt

I bought a new AL-KO grass trimmer 1year ago, but now it just won't start anymore!
This company doesn't deserve the good reputation that German machinery has, because what I read here is mostly one miserable experience after the other. This company obviously has a miserable customer service as well, and as a matter of fact, no customer service at all because they even won't answer you when you need them...
I don't know where they are located in Germany, but I bet this will be somewhere in former East Germany. During the Soviet days quality was not important, and the owner of the company still has this very same attitude. I'm sure he grew up like that, and he couldn't care less about your experience with his lousy machinery. He doesn't even answer to the bad reviews here because he doesn't know what to say. He knows damned well that he's selling garbage!
This is a hit and run company that abuses the good reputation of German quality!

Since the beginning 18 months ago, I’ve had issues with the iQ7 standard. However, but for the past few weeks, the unit has been running continuously for no reason. I contacted AL-KO, but got nowhere, apparently only, it’s up to the installer to sort it out!? 😡

The most surprising thing is that AL-KO claims my unit (iQ7 standard) with 1000 psi, still fitted by my caravan manufacturer, is perfectly capable of safely braking a 4.5-tonne, 2 axes, disk break caravan … 🧐
Perhaps it’s time the Australian government launched an investigation and reassessed certain manufacturers.

Don't bother trying to get help from Al-Ko
I have a failed ATC on my 2022 Bailey and cannot get anyone to contact me regarding finding a local agent to repair it. Very poor customer service and you can't speak to anyone in the tech department - email only. I've contacted their nearest agent and he won't touch it as he's not been trained.

Un anno fa ho acquistato un trattorino AL - KO tipo T22-110.0 HDH-A V2 e sono rimasto molto deluso del suo funzionamento ogni piccolo ostacolo che si incontra non riesce a superarlo comprese le salite, per entrare in garage ho uno scalino di un centimetro per superarlo devo prendere la rincorsa. Faccio notare che questo è il terzo trattorino che compro in venti anni e questi problemi non li ho mai avuti. Sono molto deluso e farò del tutto per rivenderlo sperando di trovare una persona come me che si fida di quello che viene pubblicato.

Ich habe eine AL-KO 270 Kupplung gekauft und benötige dazu technischen Support.
Die Webseite ist leider so grottenschlecht, das dazu keine Hilfe zu erwarten ist.
Ein Versuch (2x10 min Warteschlange) ist leider auch schief gelaufen.
Also hat die Firma so viel Absatz, das sie das nicht mehr benötigt. Das zeigt wieder mal das deutsche Service Denken.

Hatte in den letzten 6 Jahren 3 AL-KO Pumpen für 400€ Kaufpreis:
AL-KO HAUSWASSERWERK HW 6000 FMS PREMIUM
2 Pumpen fielen schon wegen Wasserleckagen mit sehr wenig Betriebsstunden nach 1 bis 1,5 Jahren innerhalb der Garantie aus, die 3. außerhalb der Garantie:
Obwohl es sich offensichtlich um einen Konstruktionsfehler handelt, keinerlei Kulanz und Entgegenkommen. Nie wieder!!

Fährt nicht Los! Beschreibung Beschissen! Kein Licht ganz klein gedruckt!👎🏿👎🏿👎🏿🤮🤮🤮

Sono possessore di un Carthago c-tourer del 2021 e dopo 30.000km, mi sono rivolto alla officina AL-KO di Castel D'Azzano per la sostituzione degli ammortizzatori anteriori. Inutile dire che dopo l'intervento la guida è cambiata radicalmente in meglio ma ci tengo a sottolineare oltre alla professionalità e la velocità dell'intervento, la gentilezza e la cordialità riscontrata.
Sono soddisfatto e consiglio, chi avesse analogo problema, di considerare questa opportunità.
Grazie1000💪

I am writing this review with extreme disappointment and frustration regarding an AL-KO robot mower I purchased over a year ago. From the moment I bought this supposedly time-saving device, it has been nothing but a source of headaches and wasted time and money.

Almost immediately after purchase, the mower developed significant issues (Bad contact and other errors) and simply refused to work. Contacting the seller proved futile, as they promptly directed me to the manufacturer's service center, washing their hands of the problem. This initiated a truly appalling service experience.

I was forced to transport the bulky machine to their service center myself, only to endure an unacceptable three-month wait for repairs. During this agonizing period, I was informed that the battery, control board, and main board all needed replacement – a clear indication of a fundamentally faulty product from the outset.

Finally, at the tail end of the mowing season, I managed to get a mere two months of use out of the supposedly "repaired" mower before putting it into winter storage. Imagine my dismay when, upon taking it out this spring, the mower was completely non-functional once again!

Contacting the service company again was like pulling teeth. Their procrastination and lack of urgency were infuriating. Eventually, after more unnecessary delays, they finally conceded that the product was indeed faulty and instructed me to seek a refund from the original seller.

This brings me to the next layer of incompetence. I am now facing a separate, undoubtedly lengthy process to even get my money back from the seller for a product that was clearly defective from the start.

To add insult to injury, the price of this AL-KO robot mower (and likely similar models) has increased by at least 25% since my initial purchase. This means that even if I do manage to get a full refund, I will not be able to purchase the same device or a comparable one without shelling out significantly more money. In fact, the interest I would have earned on that money sitting in the bank would likely be more than what I've gained from this entire disastrous experience.

Buying this AL-KO robot mower has been a total loss – a waste of money, time, and considerable frustration. The product was faulty, the after-sales service was abysmal, and the resolution process is proving to be another drawn-out ordeal.

I strongly advise anyone considering an AL-KO robot mower to think long and hard before making such a purchase. My experience demonstrates a clear lack of quality control and a shocking disregard for customer satisfaction. Avoid this brand and this seller if you value your time and money.