All Pond Solutions Limited Avaliações 

Purchased the UV CUP-7000 pump a few days ago because the water was constantly going green . It arrived the next day which I was very happy about , It’s absolutely huge & a bit heavy 😂 but this is what happens when my dad puts his daughter in charge of buying these types of things , I honestly didn’t realise it was going to be this big . We’re now on day two since installing it , we did a 30- 40% water change ( roughly ) before we popped it in the pond in hopes this will help clear the water a bit quicker . Upto now the water is looking a little clearer than it was & the pump seems to be running fine . Fingers crossed it does the job going forward ! I like the fact you get 2 different heads with it so you can choose whichever feature suits best .

After failing to deliver on a specified date, which allpondsolutions charged extra for, I had to cancel the order.
Payment was still taken from account.
After giving allpondsolutions 3weeks, which takes into account the "up to ten working days" (and allowing for bank holidays) I am STILL AWAITING REFUND. There's been no contact from them since 16/4/25. Starting to feel cheated, and would be wary to use/recommend this company.
Would give less than one star if able.

The company contacted me and after amicable discussion my original concerns were resolved.

Brilliant service 👏 great customer care and awesome products I've been purchasing over the years

Purchased a large filtration system. All delivered well packaged. Had a problem with the UV light which the company rectified within 4 days. Overall happy with the system and the company.

My filter strted to trip the MCB after I had done a deep clean, reset several times and would work for about 20 seconds and then trip again. As still under warranty I raised a ticket on the website and received email advising they would be in contact whilst apologising that they were busy and would try to get back as soon as possible. I thought it would be a faulty ballast and when they got back to me (next day) they asked me to do a couple of bits of troubleshooting and even gave instruction accompanied with photo on what to look for. I found out that the actual bulb was faulty and was tripping the MCB, this was replaced from the spares I keep and all now working. Really clear communication and in my opinion really helpful company shout out to Kyra and Tanya for their help and guidance.

Had to contact re a faulty filter unit still under warranty. Wanted to see photos, videos etc ! The filter kept shorting the garden lights . Real pain not being able to phone them , only by email or WhatsApp.

Offered to resend a replacement ballast ( had no idea what that was ) , but , WE had to replace the bulb & O rings ! As this is still under warranty felt that offer was unacceptable. Just need a whole replacement filter ! Meanwhile the water is getting dirtier by the day .

I love buying things for my pond from this company!I ordered on Thursday 17th and my order came less than 24hrs later ! I call that service ! The ordering and paying process is simple, takes minutes. The order comes when promised. I ordered the wrong filter for my water feature and they refunded my money immediately. What's not to love? I feel I can trust this company, they were very helpful and gave me advice on the upkeep of the pond last year. Thank you !

This is the first time i have never written a review but the experience I have gone through I don't want others to go through this.

I brought a filter from All Pond solutions late Friday evening with paying extra for the 24 hour delivery. With the understanding being the weekend I should get this Monday or the latest Tuesday. My Filter had given up on me and was in the need for replacement.

Monday I hadn't heard from them so tryed the online chat which I found rude, to the point there send me the delivery policy which Clearly stated I should be getting it Tuesady at the latest, and raised a ticket. There stated i was refunded the extra money I paid for the 24hour delivery, 7 days later still waiting.

Great I was thinking because my Koi appeared to be struggling with no filter and the standard of the water charging.

Tuesday on delivery, again got in contact via the on line because no replying to emails, there raised a new ticket. This time staying i would have the filter within 3 working days, raised concerns about my water in the pond to which there gave me a tracking number for DPD. For the 3 days the tracking number stated still waiting for the item to be received.

Friday 3 working days, still no update, and once again raising a 3rd new ticket, stating it will be with me by the end of Friday. and explained I know have lost a koi which was 8 years old and loved by the family, at thus point I request a refund. That I will need to do a 100 mile round trip to go shop and get a filter because was going to loss more fish.

All pond solutions totally ignored my emails and even knowing that I gone screen shots of emails and online chat. There choose to send the filter Monday, which both I and wife as returned to work.

Now making me wait until the item is returned to them before receiving my refund.

Very poor customer service, this deshonest, lies, and no customer support. Zero compassion for welfare of fish just want your money. My advise stay way clear.

UPDATE: I contacted the company via WhatsApp and received a very quick response and an update on my order. It was easy to explain the issue, and they offered me the choice of a refund or a replacement. The replacement arrived today.

Although it was delayed by two days (and yes, I’m being picky here), their professionalism stood out. Overall, I’m impressed and will definitely return as a customer in the future.

I placed my order on Saturday, and the shipping label was printed on Sunday, but there has been no movement since then. Now it's Tuesday, and I still haven't received any updates. I tried calling, but my call couldn’t be transferred, so I wasn’t able to speak with anyone. I also opened a support ticket, but it seems like it will take 2–3 days to get a response. All I wanted was the 48-hour delivery that was advertised on the website. Unfortunately, this experience has been frustrating, and I will not be purchasing from this company again on any platform.

I purchased an allpond solutions UV steriliser on Amazon, within 5 weeks the bulb blew. I tried to contact them through amazon and couldnt make much sense of what they were getting at, but they were trying to tell me, once I had puchased it, they were finished with it. After much arguing about my consumer rights, they are now sending me a replacement bulb, after all the work the pump did before it blew has been undone.

Customer service is shoddy, if you expect a product to last longer than 6 weeks, do not buy from allpond solutions.

Excellent customer service. Very helpful with an issue regarding my UV filter, which they have replaced free of charge. Will be using them again.

The worst customer service, the products are pretty reliable apart from the ceramic impeller shaft on the wm-2000 and they don't want to help I would definitely not recommend them

The company is great as supplying what you want, but if something is faulty or needs the be claimed under warranty, that's where things change and they will engage you in an endless round of email tennis, replies come from a different person each time asking a different or the same question, this continues until you give up out of pure frustration, you have been warned.

Update 30/03/25
As requested I sent an email f.a.o Kyra, but unfortunately I did not receive a reply, I did however make contact with the company via their online chat and I'm happy to say the matter was quickly resolved and they offered to send a replacement part which has now arrived. I have upgrade my star rating to a four to reflect this

This review is based entirely on post delivery customer service which is, well, non existent. You can’t speak to anyone so if you have a faulty item as I do it’s all proforma & email/photos. They don’t seem to be able to grasp a basic complaint. I’d hope it would be pretty easy to resolve but I’ve given up & sourced the faulty item (some tubing) myself as it’s costing me more in time than to buy the stuff on Amazon.

Purchased yet another UV filter for my fish tank and it broke again withing months. They won't let me exchange it and keep going round in circles. It worth £30...... AVOID THIS COMPANY ......

MY REPLY TO Below Statement WEEKS I've BEEN Trying to get a replacement, send video, send pics. I've had enough. It's not working, I wanna send it back and have a replacement. I'm not asking for my money back. So emailing again won't solve the problem..... In the meantime my fish are with with out their UV lamp. FINALLY GOT A NEW ONE BEING SENT OUT AFTER 1 MONTH.

Prompt response and excellent service. I'll definitely stay with them.

very fast delivery and everything for aquatics it was my first order after reccomendation but will use always again

I ordered the 3000 Litre Aquarium wavemaker / powerhead directly from their website. delivery was super quick, all within a couple days which was great. I didn't realise the product only came with a suction cup for attachment. However, after numerous attempts to get this to stick to the glass inside, it keeps falling off. It may stay put for 2 mins then fall, or a couple of hours and then fall. This then resulted in sand and coral blowing everywhere.

Reached out to customer service who replied really quick and I was told the market for this was separate, but they would send me one out no problem.

The next agent then told me I had to pay for this which was £14, so the same price i paid or the actual unit.

I raised the point i was told I was offered a magnet to be sent but I was told again by another agent I was misinformed and I would need to purchase.

Very dissapointed with the service received.

I ordered the AllPondSolutions 1000L/H + 9W UV Aquarium External Filter EF1+ × 1.

It’s a great product and excellent price. My one is a new model, it’s very quiet and was easy to install if you read the instructions first.
A little tip when priming the pump, make sure both the outlet and inlet are completely submerged in the tank water, this makes it a lot easier to prime and helps reduce air in the system. Over I am very happy so far with the pump.