Amber Arch Avaliações 

149
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I really enjoy taking part in mystery shop assignments with Amber Arch. The platform is easy to navigate, with regular tasks available at a fair pay rate. The team are always very friendly, helpful an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amber Arch are such a professional company to work for. They are transparent and fair and super easy to communicate with. Pamela is a stand out star!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Been working with Amber Arch for while. The staff are friendly and helpful. If I am ever unsure, I know I can always email or call and won’t need to wait long for a response. The guide for each job is... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Good communication with the company and staff always very pleasant. However, I am disappointed with the number of assignments available to me. When a suitable one appears, it is often allocated to som... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço B2B

Escrito pela empresa

.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

149 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(149)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great company

I have worked with Amber Arch for around 9 month and absolutely love it. Their jobs are varied and you are always given advance notice of any cancellations so your time isn’t wasted. I have never had a report declined and I am always paid on time.

12 de abril de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much for your kind words. We are very pleased that you signed up with us and are enjoying the variety of jobs. Roll on 2025. Thank you Lindsey

Avaliado com 5 de um total de 5 estrelas

I have worked with Amber Arch for a few…

I have worked with Amber Arch for a few years and have been fortunate enough to undertake a variety of assignments, which I can schedule around my small humans. Communication and payment is always timely and without issue. I wouldn’t hesitate in recommending Amber Arch.

19 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much Jennie. A lovely review which as you can imagine, is much appreciated. Thank you for all your hard work for us. Lindsey

Avaliado com 5 de um total de 5 estrelas

Top marks for a top company.

Amber Arch has employed me on a self-employed basis for several years. As long as I adhered to the guidelines and thoroughly reviewed the brief, my experiences have consistently met my expectations.

The administrative staff are among the most exceptional individuals I have collaborated with in the Mystery Shopping sector. They consistently exhibit professionalism, politeness, and approachability, creating a positive work environment where friendly interactions are encouraged. I have always had a laugh and a joke with them, and this includes the M.D.

It is worth noting that some assignments may only receive approval around 11:00 to 11:30 a.m. and can occasionally be cancelled. However, Amber Arch compensates at a premium rate for assignments, significantly more than comparable companies in the field.

Additionally, payments for completed assignments are processed promptly, which allows me to recommend their services confidently to others.

1 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

How kind of you to write such a positive review. It is appreciated by all of the team. The assignments that change on the day are not for everyone, and the fact that you and other shoppers understand, is good to hear. It was very kind of you to write such a detailed review. Thank you very much Lindsey

Avaliado com 5 de um total de 5 estrelas

Great People to work with

I don't usually do reviews so this is a rare thing indeed. I have to say what a pleasure it is to work with this company. I have built a great rapport with Pam and Steph over the years. I have found them to be very helpful, when contacting them for advice and trying to find the target. If you know, you know :) I enjoy the work as it is well paid and varied. I would certainly recommend them to anyone who asked. I have worked for them for many years and will continue to do so. Great company, great people.

11 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Hi Kev, thank you so much. It is a pleasure working with you too. Thank you very much for writing the lovely review, it means such a lot. Pam and Steph appreciate your comments very much and we look forward to continuing to work with you in 2025. thank you Lindsey

Avaliado com 5 de um total de 5 estrelas

Great company to work for, good communications.

Great company to work for and always have a good variety of work. I find the communication with them to be good and they are a pleasure to talk to on the phone. They always try to assist whenever there is an issue with jobs and sometimes it is my mistake, but as I have a great relationship with them we manage to sort things out easily. All work I have conducted for them is promptly paid for and I have no complaints. I hope to be able to conduct many more visits for this great company.

19 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much Maxine. We all really appreciate your kind words. Thank you very much for taking time out of your day to upload the review. Thank you Lindsey

Avaliado com 5 de um total de 5 estrelas

Flexible work and great support.

I have worked for Amber Arch for many years on and off and have found this type of work great to fit around my lifestyle. As long as I followed the brief I didn't go wrong. Payment is always sent quickly for the work I completed.

1 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much. We do appreciate you taking time out to give us a review. Following briefs is certainly key! thanks
Lindsey

Avaliado com 5 de um total de 5 estrelas

Excellent company to work for

Excellent company to work for. I would highly recommend working for them. Work is flexible and works in with my lifestyle.

15 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you. Very much appreciated and do keep taking the jobs for us, we love what you do.
thanks
lindsey

Avaliado com 1 de um total de 5 estrelas

Immoral, unethical treatment to shoppers

I've been a mystery shopper for 30 years working for dozens of great companies. This is not one of them.

This is the most unethical, immoral company you could ever do work for. They have you running around, cancel on the last minute, talk to you as if they are doing you a favour, when most of the time, they have no intention.of paying you.

I can honestly say do not bother giving them the time of day, as they

15 de novembro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

This is a difficult one to respond - as we have already explained everything to you over the phone and again in an email. In order to be paid for a successful mystery visit, you must follow the brief and instructions. These charity visits do change on a daily basis, due to the sites where they are working from and the staff who are working on the day. All of this is made very clear when you accept the job. We receive an update every day at 11am from each fundraising company, informing us which sites they are going to use. This is why our briefs state that we will let you know by 11.30 if the site is being worked, giving us 30 mins to update everyone. All charity visits tell you not to leave the house until 11.30am when we will have been able to confirm the job was going ahead or had been cancelled. It does also state that if you choose to leave early for the job it is at your own risk as there is always a high chance that the job will be cancelled. At 11.30 we rang you to say that the job had been cancelled by the fundraising company, resulting in no job and no fee. We appreciate that you were very angry when you spoke to the team, but they made it clear that if you leave the house before we are able to confirm the job, it is at your own risk. There is nothing immoral or unethical about this. In the last five years you have been working for us there will have been plenty cancelled visits, even last week you had one cancelled on the day and yet you still left early this time to do the visit, ignoring our guidance. We understand that this way of working is not for everyone and that is why some shoppers do not do charity visits. We never want anyone to be out of pocket, that is why we ask you to leave for the visit after 11.30 and we have confirmed it is going or not, as the case may be.

Avaliado com 5 de um total de 5 estrelas

Interesting and varied assignments .......

Amber Arch briefs and guidelines are clear and easy to understand, their assignments are interesting and varied. Full payment of monthly fees are swift and reliable. A friendly staff member is always available at the end of the phone, and emails are replied to promptly ...

😃 Rebecca. C.

22 de outubro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

How kind of you Rebecca to take time out to write us a review. Much appreciated as is the work you do for us. Thank you very much.

Avaliado com 2 de um total de 5 estrelas

Unfortunately the worst market research…

Unfortunately the worst market research company I have worked with. Communication is poor, apply for assignments, keep the time free. Ghosted by the staff when I could be doing work for more reliable companies.

16 de outubro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

HI Louise, we do appreciate your comments. However, we have found the communication rather poor from your side. On occasion, you have taken jobs, tell us you have done them and will fill in the report soon, but the completed report never arrives. Our records show that on at least 7 occasions, jobs have been assigned to you and not completed by you. Still, we have tried to give you work with you completing 28 jobs for us between Feb-July this year. We do not ghost anyone but do have a policy of giving jobs to our more reliable shoppers. We advise our shoppers to only keep time free if they have been given a job.

Avaliado com 1 de um total de 5 estrelas

Don't waste your time signing up

Don't waste your time signing up, have applied for numerous assignments and have never been allocated a single one, even though they are still available. Communication is awful and they would rather see the assignment not completed or given to someone else, preferential treatment.

3 de outubro de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you for sharing your thoughts Katrina. Unfortunately not every shopper can have every job that they apply for. Our mission every month is to ensure that every job has been assigned and can assure you that we would never leave a job on the jobs board when there are capable shoppers available. Good luck next time and we hope you continue to apply for work.

Avaliado com 4 de um total de 5 estrelas

Cancellations

I've been working for Amber Arch for over 4 years. In most respects they are an excellent agency, however the application and allocation of jobs is demotivating. This week I applied for 5 jobs. Only one of which was allocated to me. Then that job got cancelked the morning of the assignment. Its not uncommon for over half of the assigned jobs to be cancelled on the morning.
Please improve.

19 de julho de 2024
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much for your nice comments. We could not agree with you more about how demotivating it is having jobs cancelled on the day of the visit. The type of job you are referring to, work that way unfortunately. We would love to be able to only put jobs on the jobs board that are actually going ahead but we have no idea until the morning of the visit. So sorry and we wish we could improve! Other types of jobs though, are hardly ever cancelled, retail, leisure etc - try those. thanks again, Lindsey

Avaliado com 1 de um total de 5 estrelas

Be prepared to do the work and not be reimbursed

I was instructed to prioritise a visit urgently, and when availability opened up the day before, I dedicated around TWO PLUS hours to its completion, including the report. However, upon submission, I was informed that the report couldn't be utilised, rendering the effort and time expended futile. This experience amounted to a significant waste of resources and I would avoid this company and look to others on the market.

14 de março de 2024
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Thank you for your review. We did ask for the visit to be completed as a priority that is quite correct and we really did appreciate your assistance with this. However, we made you aware that your visit must not coincide with visits from other shoppers to this location. Your visit was booked on a free day, however, without checking with us, you changed it to visit on day when another shopper had already booked in. As a result we could not use your visit, very unfortunate and totally avoidable.

Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful

I've carried out work for Amber Arch going back to 2018 with over 100 assignments under my belt. I've had no issues and have always found the team in the office to be extremely helpful. Assignment guidelines have been clear and payment has always been prompt. I continue to work for them today and will be continuing to do so as it is such a good experience.

31 de agosto de 2023
Avaliação não solicitada
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Resposta da Amber Arch

Thank you so much for the kind words, they are really appreciated. We look forward to another 100 assignments as least!

Avaliado com 5 de um total de 5 estrelas

lovely team members

lovely team members who are always happy to help when needed. I have completed a wide range of visits so far including some food visits with meals included which was nice.

16 de agosto de 2023
Avaliação não solicitada
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Resposta da Amber Arch

What nice things to say! Thank you very much, we really appreciate you taking the time out to write us a lovely review. Thank you very much

Avaliado com 5 de um total de 5 estrelas

Great company

I have only had great experiences with this company. I completed a variety of assessments for them, easily contactable and the team have always been available to answer any questions I have.

28 de julho de 2023
Avaliação não solicitada
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Resposta da Amber Arch

Thank you Laura!

Avaliado com 5 de um total de 5 estrelas

Fantastic Company and Staff!

Fantastic working alongside all the staff at Amber Arch, most notably Abi, Max and Pamela.
Always on hand to provide assistance and thoroughly enjoying all the various shops that can be conducted. Would highly recommend.

24 de agosto de 2023
Avaliação não solicitada
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Resposta da Amber Arch

That kind words, thank you so much for taking time out to give us a such a nice review. It is really appreciated, thank you again and we love working with you too.

Avaliado com 1 de um total de 5 estrelas

Use and abuse.

24 de agosto de 2023
Avaliação não solicitada
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Resposta da Amber Arch

We are sorry, we have no idea what you are talking about or who you are. You are not one of our shoppers and this review has nothing to do with us

Avaliado com 5 de um total de 5 estrelas

Nice company

Nice company, good variety of work available and easy to speak to someone

20 de agosto de 2023
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much for your kind words. We really do appreciate it.

Avaliado com 4 de um total de 5 estrelas

I hprofessional and Straightforwardave previously done some work for…

I have previously done some work for Amber Arch and always found them to be straightforward and professional. They expect high standards but l prefer to work for a company that is thorough and has a good reputation. Never had any problem with them!

7 de janeiro de 2023
Avaliação não solicitada
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Resposta da Amber Arch

Thank you very much, we really appreciate your comments, Very true.

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