Amber Arch Avaliações 

149
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I really enjoy taking part in mystery shop assignments with Amber Arch. The platform is easy to navigate, with regular tasks available at a fair pay rate. The team are always very friendly, helpful an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amber Arch are such a professional company to work for. They are transparent and fair and super easy to communicate with. Pamela is a stand out star!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Been working with Amber Arch for while. The staff are friendly and helpful. If I am ever unsure, I know I can always email or call and won’t need to wait long for a response. The guide for each job is... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Good communication with the company and staff always very pleasant. However, I am disappointed with the number of assignments available to me. When a suitable one appears, it is often allocated to som... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço B2B

Escrito pela empresa

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Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

149 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(149)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

RECOMMENDED AS VERY GOOD EMPLOYER ALL ROUND!!!

I have worked with Amber Arch for a long time and can recommend them highly as a very good employer. Their standards are high but they are clear in what they expect with the reports and always at hand to answer any questions. The work is varied and interesting and the flexibility fits in well with my lifestyle. Payments are on time and fair for what is expected. I would not hesitate in working with Amber Arch in the future and recommending them to others.

17 de agosto de 2023
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Thank you very much for the lovely feedback. We love working with you and appreciate all your hard work - long may it continue. Thank you

Avaliado com 5 de um total de 5 estrelas

A brilliant company to work for

A brilliant company to work for, supportive, helpful, and kind. A variety of jobs and good pay rate. What makes them stand out is that they are understanding, and will contact if something is amiss. This is dealt with efficiently and easily. Great company!

15 de agosto de 2023
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Thank you so much, we really appreciate your kind comments. Thank you for all your hard work with us over the years! Lindsey

Avaliado com 1 de um total de 5 estrelas

Wast time and money

Wast time and money. They pay you £15 but they make you work for £50. On average, you spent 3 hours writing a report and on top of that they keep harassing you with email with silly questions trying to find anything wrong so they don't pay you.

15 de agosto de 2023
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Hi, I’m afraid this isn't the case. These assignments take up to 20 min in store and around 20-25 min to write up, so under an hour in total - I completed a write up in 10 minutes only last week but obviously I'm familiar with the forms, so it is likely to take you a few minutes longer. However, I have absolutely no idea how it could take you 3 hours for this report.
In the vast majority of cases we don't need to clarify details afterwards but if there is information missing (item descriptions for example) or bits of the story that don't make sense, we will always come back to you to give you the opportunity to rectify this. Unfortunately in this case the story wasn’t clear and when we asked questions, your response actually made it less clear so we did need to ask even more. You can always call to give us information over the phone if you prefer not to reply to emails however. I'm really disappointed you have chosen to name a staff member who has simply been trying to assist you in getting the reports to standard we require, so that we can use your reports and pay you promptly. Yes, we have high standards, our clients expect them but if you complete the reports with all the details we need, there shouldn’t be a need for lots of follow up.

Avaliado com 1 de um total de 5 estrelas

Deeply unhelpful this lot

Deeply unhelpful this lot. Twist facts to reject reports whilst no doubt retaining their fees. Steer clear. All other mystery firms are better.

26 de maio de 2023
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

We are very sorry to read your review. We aim to be as helpful as we possibly can be, always answering the phone and emails to our shoppers. Twisting the facts is not something we do, we are though, accurate and the clients we work for expect accuracy. If a shopper has done something wrong and we are unable to use the report, we will tell you and explain why. If you have not been made fully aware of your errors, do please email and we will clarify this for you.

Avaliado com 5 de um total de 5 estrelas

Excellent company to work for

Excellent company to work for! Such an enjoyable job. The staff at the Amber Arch offices are wonderful and so helpful, especially when I need help with one of the shops.

13 de março de 2023
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Thank you so much Harriet, your kind words are much appreciated. A huge thank you for all your hard work completed to such a high standard.

Avaliado com 5 de um total de 5 estrelas

Such a lovely company to work for

Such a lovely company to work for. I apply for work as it suits me around my schedule, some months doing quite a bit of work and others less which is great. Any questions I have are answered quickly with help always available. I have always been paid correctly and in a good amount of time. I have worked for AmberArch for a long time and will continue to do so.

20 de dezembro de 2022
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Thank you very much Eve, your lovely comments are much appreciated and we love you working for us. Thank you.
Merry Christmas to you from us all

Avaliado com 1 de um total de 5 estrelas

Amber Arch has deteriorated

Unpleasant and unfair interaction with this company after several years of doing occasional work for it, so I have dropped it from my list of companies with whom I work.

23 de novembro de 2022
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

So sorry that you feel that way about your recent interaction with us. We can recall speaking to you about your recent visits. Both visits you completed for us made no reference to the brief, which was Christmas gifts. We spoke to you, very pleasantly to ask to you fill in the detail about Christmas and instead of doing this, you confirmed you were happy with the reports without adding this information. We asked again but you did not comply. We are really surprised that you felt it unfair and unpleasant, when all we wanted to do was add in the detail about Christmas.

Avaliado com 4 de um total de 5 estrelas

I really like this company fast…

I really like this company fast payments straight into PayPal and have had no problems at all. Staff are always extremely helpful and responses are fast. Wish I found do more if I'm honest but my town is tiny. Hats off to them though fantastic work!!!

6 de dezembro de 2022
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Thank you very much, your comments are really appreciated by us all. We wish there was more for you to do too. Thank you

Avaliado com 5 de um total de 5 estrelas

Helpful, efficient company

I have done work for Amber Arch in the UK for years now and have always been paid bang on time and the staff are always on hand to help with any questions about scripts etc. Long May the work continue and thanks ladies.

3 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Company

I have worked for Amber Arch for over 5years and I've never had a problem. I find the staff to be really helpful and always available to deal with. The payment process is very clear & I've always been paid on time. I love working for Amber Arch and it just concerns me that some of these reviews are talking about US dollars & this is a British based company!

12 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM

SCAM! I'm out $1,800. Don't even give them the time of day.

12 de abril de 2022
Avaliação não solicitada
logotipo da Amber Arch

Resposta da Amber Arch

Hello. We are very sorry to hear this has happened to you. We predominantly work in the UK and Europe, this is categorically not our company. We are aware that scammers have used/ are using names of mystery shopping companies to defraud people but we would never ask a mystery shopper to send money to us or on our behalf. We would be willing to cooperate with any investigation taking place and really hope you are able to get your money back. If you have any questions please email us, info@amberarch.com

Avaliado com 1 de um total de 5 estrelas

Definitely NOT worth the hassle

Definitely NOT worth the hassle. The amount of work and effort you have to put in to complete an assignment for a maximum of £20-30 is not worth it.
If you make any errors they will try to find any reason to NOT pay you.
The managers do not care.
There was an occasion when the person I was meant to be shopping was not there during the time frame specified.
I made the effort to get to the address and was told to wait around and hope the people turned up, otherwise I wouldn't be paid.
Needless to say I didn't hang around as I'm not one to blackmail.
Their work will not be accurate because who will complete a detailed hour long assignment for £10 ?
Avoid unless you have the patience. They are not worth the effort.

24 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't work for them.

I have worked for them for several years. They take a long time to pay. Recently they have been making excuses for not accepting reports and refusing to pay which makes one wonder if they are still sending the reports to the client and pocketing the shoppers fee. I would suggest avoiding them.

11 de março de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Nice staff but this company does take a…

Nice staff but this company does take a very long time to pay, compared to other companies, that have set payment dates, or atleast have payment time frames.

Also, the variety of jobs is limited and not very consistent.

So, I do not take assignments for this company anymore.

4 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I agree with the other shoppers

I agree with the other shoppers. I have been mystery shopping for years with various companies. I did a couple of assignments for Amber Arch, one of which I wasn't paid for. I did a really detailed reported and an objection was raised on a comment that a staff member had made. I had to re-write the comment at least 3 times after being spoken to in a very patronising manner, still didn't get paid.

16 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Veeeeeery shady company

Very shady company, rude uncouth staff who deny people of their earnings.

I went all the way to Bournemouth from Swindon twice for a review for them, they waited for me to submit the reports over the weekend and then told me on Monday afternoon that i didn't appear to be a credible customer. The nerves! The emails sent to me were rude. Avoid this company at all costs!! That was me working for free + spending my money tp travel all the way. I explained to them that the shopper fee was exactly the same as the travel expenses but they wouldn't care less. Wicked people, businesses like this cannot last as its built on other people's sweat.

24 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The worst Mystery Shopping Company you can imagine!

If there was a -1 star option available I would certainly give this to them. They are extremely unprofessional, ill mannered, rude, unethical and have no sense of customer service. They are not part of any overarching mystery shopping body. Their arrogant and ignorant attitude goes right through the company. They give the mystery shopping business a very bad name. I echo the reviews of other bad experiences and would warn others who intend to work for these clowns to stay away.

4 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely shocking!

Unfortunately i echo the negative comments from other reviews. What an absolute shower this lot are, unprofessional, rude and disorganised. The worst mystery shopping company i have worked for in my 20years as a mystery shopper.

There are many other mystery shopping companies out there and some of them are very very good if this type of work is of interest to you, they pay well and pay quickly (some within days). Amber Arch do not pay well and have the lengthiest delays in payment of any company ive ever encountered.

I am still awaiting payment for work done in December, my legal documentation ready in the wings should they miss their 8 week payment deadline. That's right, 8 weeks for payment, disgraceful.

Thankfully i found out early on how bad they are, so unless you want to be spoken to like a child and treated like a liar, please avoid this organisation!

28 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would NOT recommend

I do not recommend this company for anyone wanting to become a mystery shopper, the pay is poor for the large reports that are expected, the written reports can take over 2 hours, the office staffs understanding is terrible and their payment cycle is one of the slowest. Please do yourself a favour and avoid working for them.

17 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Deceitful and devious.

I would give no stars if possible. There are much more trustworthy mystery shopping companies out there. Amber Arch pay very little, expect way too much and are very devious. Do not deserve any assignments, shoppers in my opinion.

1 de novembro de 2019
Avaliação não solicitada

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