Very absorbing, Met family I never knew I had ( niece USA & cousin Yorkshire ).I have been in contact and messaging cousins and relatives I've found on Ancestry. I've also been able to answer some... Ver mais
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Veja o que dizem as avaliações
I love using Ancestry particularly DNA matches as I have found many distant relatives and even a Niece I did not know existed ! I just have to save a bit harder to set it these days.
Great... subscription for 'all UK records' which only allows access to birth and marriage registers. What a scam. And now there's a glitch where I cannot crop any photo - it turns it into a pixel! The... Ver mais
A empresa respondeu
I store my family tree on Ancestry. I love searching through the parish records and looking at other people's trees. I did my DNA which only confirmed everything that I had found so far. It meets m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ancestry.co.uk
Escrito pela empresa
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Informações de contato
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9 mil avaliações
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Your good but some times have problems…
Your good but some times have problems log in
6 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thanks very much for sharing your experience with us, Patricia. We're glad you've enjoyed building your tree with us, though we are sorry to hear of any trouble with getting logged in from time to time. Where this occurs, we can recommend a few really quick troubleshooting steps, like clearing your cache and/or resetting your password. More often than not, these steps will resolve any login issues. You can find out more here: https://support.ancestry.co.uk/s/article/Signing-in-to-and-out-of-Your-Ancestry-Account
We hope these steps can be a big help moving forward, and we wish you a lovely afternoon as well!
When i first used Ancestry the DNA map…
When i first used Ancestry the DNA map stated various locations around Europe.
I was particularly interested in the Norse countries that my DNA was linked to. Ten years later i apparently have no connection to any Norse countries. How can this change when the DNA originally traced to Norse countries. I think they close their eyes and stick a pin in a map and make up the rest. Make your own minds up and good luck.
6 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi there and thank you for reaching out to us with this review. We are sorry for any frustration the updates to your ancestral regions over the years have caused and are eager to address this with you.
It's important to understand that AncestryDNA ethnicity estimates are based on available data and so we are constantly updating results as DNA science improves and more people take the test. When AncestryDNA launched in 2012, we compared DNA against 22 possible regions. Today we have a reference panel made up of more than 185,000 people, representing 146 different global regions. In order to discover where in the world your DNA comes from, we survey your entire genome at over 700,000 locations and compare your DNA to the DNA of people with deep family histories from specific parts of the world. This group of individuals is called our reference panel. Ancestry’s unique reference panel is a collection of thousands of DNA samples from around the globe.
It's important to be bear in mind that estimating a persons ethnicity based on their DNA is still a relatively new science but we are the market leader in the field of consumer genomics and we are committed to continuously improving our members results to give them as detailed an understanding of their origins as we can. With every update we add thousands of additional samples to the reference panel we use to determine your ancestral regions and every time our reference panel grows, this lets us provide results that are even more precise.
For more information on the science behind our DNA test, we recommend reviewing our White Papers, which you can find here: https://support.ancestry.com/s/article/AncestryDNA-White-Papers
DO NOT USE ANCESTRY EVER
DO NOT USE ANCESTRY EVER- DREADFUL EXPERIENCE
Ancestry have been taking money from my account for 4 years without me signing up to anything. When I realised and contacted them they fobbed me off with a 12 month refund as if i was lucky to get it !
I was told their accounts do not go back more than 1 year so further refunds are impossible. This would be a totally illegal way of running a company - accounts do not cease at 1 year - I felt like I was being treated like a fool and there was no escalation process.
I am extremely angry and now I have to waste my time and energy complaining but I feel swindled and robbed.
5 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We are deeply sorry to hear about your frustration and the distress this situation has caused, Maria. We completely understand why finding unexpected charges would be incredibly upsetting.
While our system security requires a user to input billing details and agree to terms to begin a subscription, we sincerely regret any confusion or misunderstanding regarding how these renewals occurred on your account. Regarding our refund window, please know that our support teams are bound by specific system and financial transaction limits, which restrict refunds beyond a 12-month period. We truly apologize for any feeling of being dismissed, as that is never our intention.
If you would like help with accessing your account and the order history, or anything else, please don't hesitate to contact our UK support team through the link below. We are here to help ensure this is fully resolved for you:
https://support.ancestry.co.uk/s/contactsupport
I had been waiting for my DNA results…
I had been waiting for my DNA results for nearly 18 weeks and couldn’t understand as to why I hadn’t received them. On contacting Ancestry.com and speaking to an agent by chat they politely explained as to why I hadn’t received any results because I had not followed the registering correctly. They have now issued me with a new free kit for which I am very grateful.
5 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you so much for taking the time to leave this review, Beejay.
We're sorry to hear that your original kit was never registered, but we're glad that a replacement is now on its way to you. For your convenience, we've attached instructions on how to register your DNA kit online for when you're ready to submit your new sample:
https://support.ancestry.co.uk/s/article/Activating-an-AncestryDNA-Kit
If you need any further assistance, please feel free to reach out to our support team again. Thank you for being a part of AncestryDNA, and we hope you have a fascinating experience!
I have enjoyed learning my family tree…
I have enjoyed learning my family tree and as a member of all the other dna sites this is by far the best
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
This is lovely to hear, Julie! We strive to be the best and most comprehensive online genealogical resource out there, and your kind words help us know that we're on the right track. Thanks very much for choosing Ancestry to help you in your research!
an interesting experience
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're so glad you think so! Thanks very much for your feedback. 😊
Very easy to use!
The ease of finding records and the fuller detailed content than supplied by other apps. Being able to compare my family links with other users similar results is very helpful indeed.
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're thrilled that you've enjoyed the journey of researching your family tree with us! Thank you for taking the time out of your day to share your experience. We appreciate it!
You are usually fast and accurate
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We love to hear it, Brian! Thanks a million for sharing this with us. 🙌
Love using the site and enormous amount…
Love using the site and enormous amount of info available. I do however find it tricky at times to change things when new stuff is found out. I am not that great on the computer so that may be just me!
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're happy to hear you've been able to make some fascinating insights into your family history, Linda! We're sorry to hear of any trouble with making changes, though. We'd be happy to share some tips to help you with that. You can find a video linked below on the topic of spring clearning your family tree that we hope can assist you with navigating things moving forward. Thanks again, and have a great day!
Link: https://www.ancestry.com/c/discover/education/spring-cleaning
My family
I started looking into my family tree during the start of covid. I signed up for a free 14 days then got so involved finding family than paid to carry on. The site is easy to use, takes you to find a grave of relative or someone may of put up a photo of them. You can see records of work, school and whom them married. I really enjoy it and have found many distant relatives from all over the world.
3 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
What a beautiful success story! We love hearing how much you've uncovered since starting your tree during Covid. From Find a Grave records to old photos and global relatives, you've built something truly amazing. Thank you for the wonderful feedback!
Resposta da Ancestry.co.uk
Thanks so much for your feedback. We hope you continue to make many wonderful discoveries
Ancestry
Ancestry is a great web site and is very good for finding out information. They have such good records.
2 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you so much for the wonderful feedback, Patricia! We love hearing that you're enjoying the site and finding our record collections helpful. We're constantly adding new historical documents to the databases, so we hope they keep leading you to amazing new breakthroughs in your family tree! Happy researching!
Disappointing exercise
It took four months to receive, process and report that the test failed and to be redone.
I sent two email to the contact t email address. No reply to either.
30 de abril de 2026
Resposta da Ancestry.co.uk
We sincerely apologize for the delay and for not responding to your emails sooner, Michael. Your feedback will be forwarded to help us improve our services. If you need further assistance, please don't hesitate to call us at 0-800-032-6469. We hope you receive your DNA results soon and appreciate your patience.
Confused now I can see.
Well, the information I requested was give to me by a Sinead in a form that made it easy for me to understand being a new researcher on Ancestry. I received an excellent service.
2 de junho de 2026
Resposta da Ancestry.co.uk
We're thrilled that you were able to get the help you needed lately, Veronica! Please don't hesitate to get back in touch if you need any further assistance. We look forward to the discoveries you could make, and hope you have a lovely weekend! 😊
Updating our computer system caused…
Updating our computer system caused signing in problems with my Ancestry account.
David patiently and stage by stage helped restore my account.
Thank you again!
Jeff
2 de junho de 2026
Resposta da Ancestry.co.uk
This is great feedback! We'll be sure to share this with David! We are so glad he could help you access your account and get you back to work! Here's to continued happy hunting!
Uk does not have zip codes
Uk does not have zip codes. Can't update bank details
6 de janeiro de 2026
Resposta da Ancestry.co.uk
Hi Mel, sorry for the hassle! Our system should accept UK postcodes in the billing section. You can also reach out to our support team at 0-800-032-6469 so we can take a better look into what is causing this.
User friendly website.
1 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Bridgford! We are glad to hear that you've found the website user friendly! We aim to make this accessible and useful to all our members! Thank you for choosing Ancestry!
Great experience using ProTools
1 de junho de 2026
Resposta da Ancestry.co.uk
Hi there! We are so glad to hear that you've had a great experience with ProTools! We love providing useful tools that help you along your search! Here's to happy hunting!
Ancestry is decent.
I discovered that I am the 18th generation on my paternal grandmother’s side, dating back to 1495.
I also discovered genetic traits; they describe my behaviour rather well.
31 de maio de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Holy smokes! Discovering over 18 generations on your paternal grandmothers side dating back to 1495 is wonderful! We're so glad you've had such good luck! Thanks for choosing Ancestry!
Most helpful hints to find family…
Most helpful hints to find family ancesters
30 de maio de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi David! We're glad that you find the hints helpful to your research! Keep up the great work!
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