Very absorbing, Met family I never knew I had ( niece USA & cousin Yorkshire ).I have been in contact and messaging cousins and relatives I've found on Ancestry. I've also been able to answer some... Ver mais
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Veja o que dizem as avaliações
I love using Ancestry particularly DNA matches as I have found many distant relatives and even a Niece I did not know existed ! I just have to save a bit harder to set it these days.
Great... subscription for 'all UK records' which only allows access to birth and marriage registers. What a scam. And now there's a glitch where I cannot crop any photo - it turns it into a pixel! The... Ver mais
A empresa respondeu
I store my family tree on Ancestry. I love searching through the parish records and looking at other people's trees. I did my DNA which only confirmed everything that I had found so far. It meets m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ancestry.co.uk
Escrito pela empresa
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Informações de contato
3,5
Bom
9 mil avaliações
Pede aos clientes que avaliem
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Really helpful and informative
Really helpful and informative, sounded genuinely interested and happy to help !
11 de junho de 2026
Resposta da Ancestry.co.uk
Thanks for sharing this lovely review with us, Karly. We're delighted to hear that you received such wonderful support when you recently contacted our customer service team. Please do not hesitate to get back in touch should you need any assistance going forward either.
Worldwide Ancestry Membership
In upgrading my Ancestry membership to Worldwide, David was very helpful and informative. He clarified what the membership covered and sorted out the cost immediately.
Many thanks, David.
13 de maio de 2026
Resposta da Ancestry.co.uk
Thanks for stopping by and sharing this lovely review about your experience with David over the phone. We're delighted you received such wonderful support and are excited for the discoveries you have ahead of you as you get stuck into your research with even more access.
Advisor was very friendly
Advisor was very friendly, helpful and knowledgeable ito all my questions. A pleasure to talk to.
11 de junho de 2026
Resposta da Ancestry.co.uk
Thanks for reaching out to us, Jashbourne. We're so glad to hear that you received such wonderful support when you recently contacted us for assistance and wish you the very best of luck as you continue your research journey with us.
I can’t change if a person has divorced or remarried
It’s so difficult to find information and change any information saved. I’m not happy with this site at all
11 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Susan and thank you for reaching out to us with this review. We're sorry to hear that you've had such a disappointing experience using the Ancestry website. It sounds like you might just need a couple of tips on how to navigate the website as both searching and editing information on Ancestry is relatively easy to do. Please check out the guides we've linked below. The first one is one you're probably looking for specifically.
https://support.ancestry.co.uk/s/article/Fixing-Relationships-in-Trees
https://support.ancestry.co.uk/s/article/Ancestry-Family-Tree-Resources
https://support.ancestry.co.uk/s/article/How-to-Search-Ancestry
If you continue to have any issues editing your tree or finding records, please give our team a call on the number listed below and one of our agents will be happy to offer you more tailored support over the phone.
+44 800 032 6469
Monday - Friday: 9:00 am - 9:00 pm GMT
Saturday - Sunday: 12:00 pm - 9:00 pm GMT
I have traced both my Paternal and…
I have traced both my Paternal and Maternal Biological Families
11 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thanks for sharing this review with us! We're delighted to hear that you've traced your maternal and paternal side of the family on Ancestry. That's so exciting. We're excited to see where else this journey takes you.
It’s very good and invaluable for…
It’s very good and invaluable for researching your family history
11 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thanks for sharing this lovely review with us, Nick! We're delighted to hear that you are enjoying your experience researching your family history on Ancestry. We can't wait to see where your research journey takes you.
Finding your past from simple steps…
Finding your past from simple steps that start to uncover the great stories about you relatives and family that some people may never know they had.
10 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
It's fantastic to hear that you've been able to find some wonderful stories in your family tree, Scott! Thanks very much for choosing Ancestry to help you in your search. 😁
A really good family history tool
A really good family history tool. I have been using it for a while now and think it's the best one I have seen and used.
10 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
This is music to our ears, Paul! We strive to offer the best and most comprehensive online genealogical database out there, so your kind words help us know we're on the right track. Thanks very much for sharing your experience with us. All the best in your future research, too!
Resposta da Ancestry.co.uk
We're glad you found the details easy to find, Roger! We hope you continue to find success through your research!
The provision of DNA with suggested…
The provision of DNA with suggested Ancestors collated with Member trees is Great and a good source of information/
9 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're glad you found these worked well together in your research! Thank you so much for sharing!
They take money without saying anything
Not impressed that they took the automatic renewal without notifying that they we’re doing so. Totally disgraceful Sharp practice. Then when you give feedback they have a tickbox for automatic renewal and then fake that they’re sorry. Morals of a dodgy porn site
9 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Richard and thank you for reaching out to us with this review. We are eager to address this matter with you and set the record straight. We bill our members according to the agreement made when a membership is initiated. Before a membership can begin, one must indicate that they have read and accepted our Terms and Conditions. This agreement states that subscriptions are non-refundable. To clarify, we send our members a reminder email at least 28 days before a subscription longer than a month renews, in order to give them the opportunity to opt out or update any details which may have changed. We do not issue reminders for monthly subscriptions. If you have a quarterly, semi-annual or annual subscription and did not receive such an email, we'd recommend checking your spam/ junk folder. Sometimes emails can be sent to this folder because of settings on your email account. See the guide we've linked below.
https://support.ancestry.co.uk/s/article/Not-Getting-Ancestry-Emails
Please note that we are not obliged to send reminder emails but we want to give members every opportunity to cancel any unwanted subscriptions before they are charged for another period.
We've linked our renewal and cancellation terms below for your convenience:
https://www.ancestry.co.uk/cs/legal/renewal-cancellation-terms
Poor customer service and overpriced
Poor customer service and overpriced. Would recomend avoiding them.
9 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi there, William. Thanks for your feedback. We are very sorry to hear that you had a poor experience with our customer service and feel our platform is overpriced. We always aim to provide top-tier support and great value to our community, so we take this feedback seriously. We would love the chance to make this right—please send us a direct message so we can look into what happened and assist you further.
https://support.ancestry.com/s/contactsupport/
Scam
Just paid for what I thought was a search account but I have to upgrade again to get any information. So paid £10.99 for nothing. Very upset.
8 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi there, Nicola. We are so sorry for the frustration and confusion, and we completely understand why you're upset. Paying for a subscription only to feel locked out of information is never the experience we want you to have. It sounds like you may have purchased a basic tier or that there is a glitch in how your account is recognizing your new plan. We want to make sure you get exactly what you paid for. Please send us a direct message right away so our support team can look into your account and get this sorted out for you!
https://support.ancestry.com/s/contactsupport/
Probably the most useless helpline I've…
Probably the most useless helpline I've ever tried - their AI is shocking so I rang their "help"line. All I needed to do was understand why their gedcom file didn't include all the people in my family tree. Was told "it's not our problem". Shocking - I'm going to subscribe elsewhere because of this attitude.
8 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi there, Andrew. We are incredibly sorry to hear about your experience with our helpline.
Regarding your tree: a GEDCOM file should absolutely include everyone in your direct file, though it safely leaves out living individuals due to privacy settings. If your file is missing more than that, it is definitely a glitch we want to help fix. Please send us a direct message so a specialist can look at your tree data and assist you with the export. We would love the chance to make this right.
https://support.ancestry.com/s/contactsupport/
No problems
8 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Margaret. Thanks for your review. We are thrilled to hear it has been smooth sailing so far.
Resposta da Ancestry.co.uk
Thanks for the recent review Carole and for the kind words! We’re thrilled to hear you found the process easy and that our team could help you along the way. Happy exploring!
an amazing site finding out so much…
an amazing site finding out so much about ancesrtors
7 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Jane. We are so thrilled to hear this! Unlocking those stories and learning about the people who came before us is such a rewarding journey. Keep up the amazing discovery work!
Always satisfies its customers
7 de agosto de 2025
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Marilyn. Thanks so much for your recent review. We are delighted to hear you are enjoying the service so far!
I've discovered lots of very interesting family information.
I have been able to find lots of very interesting and unexpected information about my ancestors. There is plenty of help available if you have a query about family from hundreds of years ago and sometimes even family mysteries are solved.
6 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're very happy to hear that you've had the opportunity to uncover some facsinating insights in your family history, Valerie. Thanks for choosing Ancestry to help you in your research!
Straightforward and easy to use.
6 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're truly grateful for your kind feedback, Christine! We hope you've been able to uncover some fascinating discoveries throughout your research. Thanks again! 💚
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