AniForte UK  Avaliações 

2.529
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I always use the BARF complete because it gives me peace of mind that my dog is getting everything that she needs. We add it to her complete raw food. Amazing service with it arriving much more quic... Ver mais

Avaliado com 1 de um total de 5 estrelas

No clear instructions . Had to read using a magnifying glass as what was written on the carton was so tiny. Given a 2g scoop which is conical so how on Earth am I supposed to work out a dose less... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 12 year old dog has been suffering from chronic Gastritis/Enteropathy since around June 12th. He has had zero appetite, lost 1.4kg, spent weeks vomiting his food up then weeks vomiting bile due to... Ver mais

Avaliado com 5 de um total de 5 estrelas

My only complaint , is the poor communication Seems another company takes the calls ,and although I've been a customer for over 2 yrs they said I couldn't be found . confusing ? I Cannot f... Ver mais

Detalhes da empresa

  1. Loja de Ração

Escrito pela empresa

Our mission is to make every pet happy and healthy by enabling them to enjoy life as nature intended. We put nature back into every pet's diet through our range of 100% natural pet food, supplements and care products.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(2.529)

333 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Recommended Supplier 🙂👍

Very fast delivery 🚚 Too soon to say how effective the salmon oil is for my dog but I have no reason to think that it won’t be great for his joints and cardiovascular system.

21 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I was recommended the Aniforte Algae Oil and have only recently started including in my little terrier’s meals, so can’t make a comment on the effectiveness of the product itself. I can though, compliment the customer service I received when my package wasn’t delivered on time and went missing due to courier issues. The email response was prompt, professional and friendly, and a replacement was sent in the post immediately. What a pleasant change in this day and age. I’m a very happy customer.

12 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Unwanted phone calls

If you put an item in your basket and don’t check out, you will start getting unwanted phone calls asking why you didn’t check out.

Why I didn’t check out is really none of your business! Harassing customers isn’t a good business practice is it?

17 de agosto de 2026
Avaliação não solicitada
logotipo da AniForte UK

Resposta da AniForte UK

Hi Emma

We sincerely apologise for the experience you have had. We completely understand your frustration and appreciate you bringing this to our attention.
Your feedback regarding the follow-up calls has been raised with our management team for review. We are sorry for any inconvenience or annoyance this may have caused.

Warm regards
Liz

Avaliado com 1 de um total de 5 estrelas

One star. Poor communication and constant chasing.

Unfortunately this has been a very disappointing experience from start to finish.
My order was dispatched far later than the shipping times published on AniForte’s own website and there were no proactive updates explaining the delay. I had to keep contacting the company myself just to find out what was happening.
The customer service experience was equally confusing. I called the telephone number listed on the AniForte website, only to be told that I had reached their sister company Nutra Raw. The person who answered said they did not even know why their number was listed on the AniForte website.
Eventually AniForte confirmed that one item was out of stock and said a refund would be processed. The rest of the order did arrive, but the refund still has not been resolved. I have since had to chase repeatedly, despite confirming that there is no issue with our PayPal account and that we have received other PayPal refunds without any problem.
What has been most disappointing is the lack of initiative. At no point did I feel that anyone was taking ownership of the issue or trying to offer a practical solution. Instead each response simply seems to lead to another round of waiting and chasing.
All of this is over a tiny refund amount, but why should a company simply keep money for an item it did not supply?
The amount still outstanding is very small, but that is not really the point. Customers should not have to spend this much time pursuing a company over an order, a missing item and a promised refund.
Sadly based on this experience I would not feel confident ordering from AniForte again.
UPDATE: All sorted in the end. We have agreed on a replacement product.

12 de agosto de 2026
Avaliação não solicitada
logotipo da AniForte UK

Resposta da AniForte UK

Hi Gaia,

We’re genuinely sorry for the disappointing experience you’ve had with AniForte.
We completely understand your frustration with the delays, communication and outstanding refund.
You should never have to repeatedly chase us for money owed to you.
We apologise that we haven’t taken ownership of this sooner.
Please email hello@aniforte.co.uk with your order details.
Our team will review this and ensure the outstanding refund is followed up promptly.
We’ll do everything we can to get this fully resolved for you.
We’re also sorry for the confusion regarding our contact telephone number.
Thank you for bringing this to our attention.

Kind regards,

AniForte Customer Care

Avaliado com 3 de um total de 5 estrelas

What’s the dosage?

The dosage is not clear on the initial advertising and I ordered far more than I need. The dosage on the tub is 0.5g per 10kg of dog. I don’t know yet how effective it is as the dog hasn’t had much yet.

5 de agosto de 2026
Avaliado com 2 de um total de 5 estrelas

It's been nearly 10 days since I…

It's been nearly 10 days since I purchased my supplements and I've had no update since on where my order is. All I know is that it's on its way but it's said that for over a week now. I've contacted via email and havent heard anything yet

2 de agosto de 2026

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