Just been into the Animal store in Cheshire oaks. Fabulous! All togged out with everything we need, plus there was 20% off so that was an added bonus. Emma the store manager was very lovely and all t... Ver mais
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Veja o que dizem as avaliações
Experience was great, employees in the shop were very personable and forthcoming. It’s a shame that Animal don’t make or supply the wrist watches had been manufactured from the old company. …who kno... Ver mais
A empresa respondeu
Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Ver mais
A empresa respondeu
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Informações de contato
5 Eccleston Street , SW1W 9LX, London, Reino Unido
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Muito Bom
8 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Will went above and beyond to help me…
Will went above and beyond to help me with an item I wanted to try on in the Cromer store . Excellent and friendly staff . A loved shopping experience
13 de julho de 2026
Avaliação não solicitada
Resposta da Animal
Thank you for your 5-star review!
We’re so glad to hear that our store was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
------------------------ The Animal Customer Care Team
Poor Quality
I’m have had numerous articles of clothing from animal over the years, they have generally been well made and good quality. In the last year I have bought a pair of shorts and a hoodie. The quality has clearly been lost and I won’t entertain them as a brand again.
The hoodie formed holes near the front pocket within weeks having been washed once. The stitching and material were poor quality. As I got the item discounted I put this down to experience and didn’t bother contacting them.
The shorts have been worn about 10 times since last year, I put them on yesterday and within minutes they had split across the front from the leg to the belt.
I will not be buying this brand again, the quality is not good enough for the price. I have Mountain warehouse shorts that are 10 years old and better quality.
Order number ANL192821 and ANL174005 refers.
10 de julho de 2026
Avaliação não solicitada
Resposta da Animal
Hi,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order. We’d love the opportunity to make things right. Please reach out to us via our Contact Us form and include "Yotpo Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
-------------------
The Animal Customer Care Team
Brighton shop, staff and quality of clothing are great
Brighton shop was really nice, we hadn't really taken much notice of it before and were really impressed with the selection and quality of the clothes and bags.
Staff were lovely, especially Caroline who was really friendly and helpful.
7 de julho de 2026
Avaliação não solicitada
Resposta da Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
Good customer service
Good customer service. Sent a few things back from an order, had a query, emailed and had a response within a day even though it’s the weekend. I don’t think I had a return confirmation email which would be useful.
4 de julho de 2026
Avaliação não solicitada
Resposta da Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service you received. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
The colleague fetched what I wanted…
The colleague fetched what I wanted from out the back
18 de junho de 2026
Avaliação não solicitada
Resposta da Animal
Hi Dianne,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service that you received. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Great service
7 de junho de 2026
Avaliação não solicitada
Resposta da Animal
Hi Ken,
Thank you for your 4-star review!
We're so pleased to hear that you're happy with the service that you received. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Excellent friendly service
Excellent friendly service and great clothes at a great price. Will call in again.
24 de abril de 2026
Avaliação não solicitada
Resposta da Animal
Hi Marie,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Company refused to refund postage cost…
Company refused to refund postage cost although this is against consumer law.
16 de abril de 2026
Avaliação não solicitada
Resposta da Animal
Hi Craig,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
We’d love the opportunity to make things right. Please reach out to us via our Contact Us form https://www.animal.co.uk/pages/contact-us and include "TrustPilot Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
Lauren
The Animal Customer Care Team
Helpful staff
Helpful staff. Really efficient. Some nice genuine advice given.
My only issue was genuinely the 20p charge for a bag. A paper bag. I'd understand a plastic one but a paper bag.
4 de abril de 2026
Avaliação não solicitada
Resposta da Animal
Hi,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Resposta da Animal
Hi Owen,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Really excellent service from Wendy
Really excellent service from Wendy. Knowledgeable and courteous with Really good product knowledge and a sense of humour too ! Highly recommended.
6 de março de 2026
Avaliação não solicitada
Resposta da Animal
Hi Andrew,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Wendy in our store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Item wasn't sent on time
Item wasn't sent on time. I asked for a refund and heard nothing back. Going to have to go to my credit card company
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Animal
Hi,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
We’d love the opportunity to make things right. Please reach out to us via our Contact Us form https://www.animal.co.uk/pages/contact-us and include "TrustPilot Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
Lauren
The Animal Customer Care Team
Great quality.
Purchased a hoodie in sale a couple of months ago. Great quality, fits well, arrived quickly and washes well. Thank you.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi ,
We’re thrilled to hear that you were happy with your order and that it reached you quickly — that’s exactly the kind of experience we aim to deliver.
Thanks again for choosing to shop with Animal. We really appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Coats in here are amazing warm & well made for those winter dog walks!
The lady was very helpful
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Animal
Hi Anna,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Delighted with the customer service…
Delighted with the customer service from Animal staff. Went to Animal at Cheshire Oaks and bought a coat. Due to a mistake labelling it, I ended up with the wrong size. I phoned up the next day expecting to be told I’d have to drive all the way back. Couldn’t have been more wrong!
Spoke to Emma who got a replacement in the right size and arranged for it to be taken to my local Mountain Warehouse store within three days for me to swap it. Excellent. Thank you Emma.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Animal
Hi Joe,
Thank you for your 4-star review!
We're so pleased to hear that you're happy with the service provided by Emma in our Cheshire Oaks store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Good friendly customer service
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Animal
Hi Martin,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Great service Bude store
To I went into the Bude store looking for a new coat, I was greeted by staff to which all was very friendly, i was asked if they could help, after telling them I wanted a new coat Madilyne came to help.
After asking questions to what length/what it was to be used for she went though all what they had to offer, after trying on a few different styles I chose my coat, nothing was too much trouble, on the way to the til Madilyne asked if there was anything else she could help me with to which I also got a hoodie
Thank you for all your help
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Animal
Hi Gina,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Madilyne in our Bude store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Good range of products and excellent…
Good range of products and excellent customer service.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Michael,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Super helpful customer service and good…
Super helpful customer service and good prices
17 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Catboi,
Thank you for your 5-star review!
We’re so glad to hear that our Customer Care team was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Ordered a backpack 5/12 for Christmas
Ordered a backpack 5/12 for Christmas, no updates as to delivery, chased via online form to no response, called 3 times and was told it would be sorted but nothing has been done. The charge for item + delivery was taken but nothing received and no one can resolve the issue either.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi R Maryam,
Thank you for taking the time to leave us a review.
We are very sorry to hear that you were disappointed.
I can see that we have now contacted you separately regarding this, but please feel free to contact us via our contact us form https://www.animal.co.uk/pages/contact-us if you would like to discuss this further.
Kind regards
Lauren
The Animal Customer Care Team
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