Just been into the Animal store in Cheshire oaks. Fabulous! All togged out with everything we need, plus there was 20% off so that was an added bonus. Emma the store manager was very lovely and all t... Ver mais
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Veja o que dizem as avaliações
Experience was great, employees in the shop were very personable and forthcoming. It’s a shame that Animal don’t make or supply the wrist watches had been manufactured from the old company. …who kno... Ver mais
A empresa respondeu
Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Ver mais
A empresa respondeu
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Informações de contato
5 Eccleston Street , SW1W 9LX, London, Reino Unido
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Muito Bom
8 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beth at Brighton Store anch on the off…
Visited Brighton branch on the off chance and was greeted by a really friendly team. Beth wenr above and beyond to help me choose the correct items needed with lots of advice and friendly chat. Beth is an absolute asset to your store and made the visit a really great experience. I walked out armed with 2 bags with lots of lovely items at a really great price and with an urge to return! Thank you Beth and Animal im one very happy customer !
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Steve,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Beth in our Brighton store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Avoid at all costs!
This company has appalling customer support. I bought a coat and on arrival was extremely disappointed with the quality, so requested a return. But they hadn't sent the confirmation email I needed to take it to a shop. I asked for it to be resent, they agreed. It wasn't. I tried again. Same. Eventually I got a return label, but only to post it, I couldn't take it to the local shop. Sent and tracking showed delivered. Silence. I emailed several times until I got a reply. Asking for the shipping details that they had sent me! Sent it regardless. Silence. More emails from me. Ignored. Messages through their website. Silence. Ended up calling; after 45 minutes on hold the call was cancelled at their end. Didn't give up and called again. They admitted it was sent back and a refund was "being processed" and should be sorted in a week. I'm three weeks into this by now, so not happy. No reason given for ignoring my messages and for the delay beyond "that's how long it takes" and so asked to speak to complaints. They don't accept calls. Asked for a transcript of the call. I need to speak to complaints to get one!
Ignore the misleadjng write up about this being the old surfing company, they went bust and this is now part of Mountain Warehouse, who took over the name.
Poor quality goods, awful customer service = don't buy from them!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hello Mr Barker
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and that the return and refund process caused you frustration.
We aim to provide a straightforward returns process and responsive customer support, so it’s disappointing to learn that this was not your experience on this occasion. Delays in communication or refunds are not what we would want for any customer, and we appreciate you bringing this to our attention.
As Trustpilot reviews are public, we’re unable to discuss individual account details here, but we would like the opportunity to look into this further and ensure everything has been handled correctly. We’d encourage you to contact our customer support team directly via our official contact channels, quoting your order details, so the matter can be reviewed.
Thank you again for your feedback — it helps us identify where improvements are needed.
Many thanks,
Lauren
The Animal Customer Care Team
Acceptance of return would be nice
Still no email to say that have received my return item through evri. Evri have returned the item and I have proof of this from them, ive tried contacting but in email to actually email a person just a contact form. Id just like my refund please
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Hannah,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
I can see that your refund has now been processed, once again I apologise for the delays.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Customer Support is appalling
Customer Support is appalling. Immediate Support!
I called to cancel the order on the day. 45 Mins of my life wasted listening to your awful music. Gave up and sent details via a contact form. Have heard nothing.
Order then delivered with no contact from customer service still so called again today and another 20 mins of music before I hung up. Disgusting Service
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi ,
Thank you for taking the time to leave a review.
I’m really sorry to hear that your we were unable to cancel your order for you and that you were not able to get in contact with us — we understand how frustrating that can be.
If you'd like to discuss this further, please reach out to us via our Contact Us form, and include "Yotpo Review" along with your order number in the order number field. This will help us locate your case quickly and provide the best possible support.
Kind regards,
Lauren
The Animal Customer Care Team
The staff were really helpful
The staff were really helpful. In particular Madison (I think that was her name) was really engaging and probably helped persuade me to spend more time and money in the (Mall, Bristol) store through being so positive!
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Ian,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
RETURNED ITEM 4TH NOVEMBER STILL NO REFUND
Good brand let down by bad returns service. Still waiting after over 3weeks of item being returned. I have sent emails to you but still no reply
4 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi David,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
I can see that your refund has now been processed, once again I apologise for the delays.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Resposta da Animal
Hi ,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
The shop was clean and well presented…
The shop was clean and well presented throughout. The staff were friendly and polite.
23 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi ,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Best customer service
Nina is gold. Thank you for your service!!!! You have made my day
22 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Vero,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Nina . Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Poor quality products and even poorer customer services
Purchased a coat from the Cheshire Oaks store on 19/10/25.
After only 3 weeks the zip broke off in my hand.
Attempted to call Animal customer services during opening hours, no answer.
Then contacted Mountain Warehouse, who own the Animal brand, automated service advised me to email with receipt, pic of damage and care label, which i did, received an auto reply stating this email inbox not monitored and then directed to help page.
Tried ringing MW warehouse customer services, 114 in queue!!!!
Sent message via their portal...no response.
Rang local MW store and they could not help
Eventually did the 80 mile return trip to the store.
Refund issued.
No apology.
Poor products and absolutely no customer service.
Would not purchase again.
*** standard response received ***
Issues not addressed.
Not even an apology
And ended with...thanks for choosing to shop with us!!!!!
Clearly standard response to negative review.. or as Animal call them..constructive.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Darren,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Very friendly,helpful staff.
Very friendly,helpful staff.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Mrs Sheldon,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Diminishing quality. The brand not what it once was.
I bought a fleece lined zip up jacket from Mountain Warehouse. I used to love the Animal brand and always rated the quality of the clothing. I can say now that I feel the quality has diminished, the stitching wasn’t great and there weee lots of ends. Also there is a metal badge that has been fastened with stitching and it looks like it was done by a five year old. Safe to say I will spend my money on other brands that have the quality I have paid for. It’s a no from me now.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Caz,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Store nicely set out
Store nicely set out. Some good offers and sale prices
23 de outubro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Kelly,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store and that you were impressed with our offers and sale prices.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Helpful Rayna in Bude
I went to the Bude store looking for a new t shirt. I was served by a helpful young lady called Rayna, she explained about the different styles and also told me they had a promotion on 2 for £35 so I ended up buying two.
20 de setembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Steve,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Rayna in our Bude store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Very friendly staff
Very friendly staff. Very happy with the product.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Brendan,
Thank you for your 5-star review!
We’re so glad to hear that our team in store was able to assist you with your shopping and you were pleased with your purchase.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
What more can I say
What more can I say, brilliant, not just the product, it’s only as good as the staff, today being served by Josh @ st ives branch, could not fault his knowledge, his customer interaction, fantastic young man, fantastic shopping experience
9 de setembro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Mick,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Josh in our St. Ives store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Really helpful staff
Really helpful staff, Tom P in particular, could not find what I wanted in the shop, and he arranged delivery from the warehouse.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Animal
Hi David
Thank you for your 5-star review!
We’re so glad to hear that our store staff in particular Tom, was able to assist you with your shopping and then the delivery .
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
The staff were very helpful
The staff were very helpful. We left our package until we had finished shopping and both people who assisted were first rate!
30 de agosto de 2025
Avaliação não solicitada
Resposta da Animal
Hi Stuart
Thank you for your 5-star review!
We’re so glad to hear that our store staff was able to assist you with your shopping.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Excellent customer service :
It’s was a busy summers day in St Ives Cornwall. I was looking for summer shorts and Josh who served me couldn’t have been more helpful. A great guy who went above and beyond to find the size that I needed. He is a credit to the store.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Animal
Hi Bret,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Josh in our St. Ives store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Resposta da Animal
Hi Jo
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order and the service you received at one of our stores. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
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