Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Ver mais
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Veja o que dizem as avaliações
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Ver mais
A empresa respondeu
you gave advice i needed to deal with the problem with barnsley council, it seems they do not want to change this situation may need leagal intervention.
A empresa respondeu
Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Ver mais
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Detalhes da empresa
Sobre Arc Legal Group
Escrito pela empresa
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Informações de contato
Lodge Lane, CO4 5NE, Langham, Reino Unido
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
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Friendly & understanding
Friendly and beautifully understanding legal people asking the right questions and leaving you with good steps to follow.
28 de agosto de 2026
Resposta da Arc Legal Group
Dear Customer,
Thank you for your wonderful feedback. We are pleased to hear that our team was helpful and provided clear guidance for your next steps.
With kind regards,
Arc Legal Group
No experience as yet…
slow to respond on initial contact...no other experience to report - m
Update my misunderstanding its 5 working days to respond
Suggestion:
It would be helpful to get a call briefly saying my case is received and being processed...automated emails are of little confort under stressed situations.
24 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Hayward,
We appreciate you sharing your experience regarding our response time. We understand that waiting can be frustrating.
We endeavour where possible to respond within 5 working days. Sometimes the wait can be a little longer if we're addressing a complex legal query but we will always try our best to keep you in the loop.
Arc Legal Group
Resposta da Arc Legal Group
We appreciate your feedback. Thank you!
Arc Legal Group
The form was quite complicated
The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance? No. Insurance covers the legal costs.
24 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Millichap,
We appreciate your feedback. We understand that such circumstances can be frustrating, and we are always looking for ways to simplify our processes. Your insights help us improve.
Arc Legal Group
Took time to really try and help
Took time to really try and help and were most helpful despite me being a lawyer myself but not in property
28 de agosto de 2026
Resposta da Arc Legal Group
Dear Claire- Emily
We're truly glad we could provide such helpful assistance, even with your legal background. Your kind words mean a lot to us.
Arc Legal Group
4 weeks ago and they still havent got…
4 weeks ago and they still havent got back to me. Happy to take the money though!
24 de julho de 2026
Resposta da Arc Legal Group
Hi Shelley
Sorry you haven't heard from us, notes suggest that the Team tried to reach out. Please get in touch via the Legal Helpline and our Team will be happy to pick up with you at your convenience.
Arc Legal Group
very quick and helpful
31 de agosto de 2026
Resposta da Arc Legal Group
Dear Trevor Jones,
We're so glad we could be quick and helpful for you! We truly appreciate your positive feedback.
Arc Legal Group
I really appreciated their support
I really appreciated their support, you have provided well knowledge, useful information and i really need further information if i use your services through my swiftcover insurance, I need to confirm how much the total cost
Thanks
21 de agosto de 2026
Resposta da Arc Legal Group
Dear Kuldeep
We are delighted to hear that you found our support and information helpful. We understand you have further questions so please stay in touch.
Arc Legal Group
Really helpful
26 de agosto de 2026
Resposta da Arc Legal Group
Thank you for your lovely feedback, so glad we were able to help.
Kind Regards
Arc Legal Group
The advisor was really helpful
The advisor was really helpful, patient and considerate. She explained the potential options that I had, thank you Shaney.
27 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Marshall,
Thank you for your kind feedback. We are pleased to hear that our advisor was helpful, patient, and considerate in explaining your options.
Arc Legal Group
I wish I had been given better advice.
28 de agosto de 2026
Resposta da Arc Legal Group
Dear Stephanie
Our Team seek to offer advice that allows you to make the best decision for you and your circumstances. However, I am sorry to hear the legal advice was not what you expected.
Kind Regards
Arc Legal Group
Very helpful
Very helpful- made sure I understood & the possible options available to me
25 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Gallagher,
Thank you for your wonderful feedback. We are so pleased to hear that you felt well-informed and understood the options available to you.
Arc Legal Group
Mohammad was extremely helpful and…
Mohammad was extremely helpful and understanding of all I said. Thanks Halifax.
28 de agosto de 2026
Resposta da Arc Legal Group
Dear Carol,
We're so glad to hear about your positive experience with our team member. We appreciate you sharing your feedback with us.
Arc Legal Group
Helpful.
Very quick response, we were listened to. A bit difficult to open the forms to fill in but we got help with it.
24 de agosto de 2026
Resposta da Arc Legal Group
Dear Karen & Phil,
We're glad to hear about our quick response and that we listened to you. We appreciate your feedback regarding the forms and are working to improve that process.
Arc Legal Group
Resposta da Arc Legal Group
Thank you for your lovely feedback, so glad we were able to help.
Warm Regards
Arc Legal Group
Really helpful and clear operators
24 de agosto de 2026
Resposta da Arc Legal Group
Dear Delme,
Thank you for your positive feedback. We are delighted to hear that our operators were helpful and clear. We appreciate you taking the time to share your experience.
Arc Legal Group
A THOROUGHLY USELESS TEAM IN THEIR…
A THOROUGHLY USELESS TEAM IN THEIR CLAIMS DEPARTMENT; ( EXCUSE UPPER CASE ) RETINAL SURGERIES YET TO COME!....NOT SHOUTING.
6 MONTHS MESSING ABOUT WITH MY LEGAL EXPENSES ACTION, ALL THEY SAY IS " YOU ARE NOT COVERED" YET THE ORIGINAL LEGAL OPINION WAS COVERED AND SETTLED BY AXA / ARC LEGAL???
THEY ARE USING SNIPPETS, AND PIECING TOGETHER "THEIR VERSION OF MY EVENTS" HOWEVER; THEY HAVE SHOT THEMSELVES IN THE FOOT, AS I HAVE A BIGGER AND BETTER CLAIM TO PRESENT TO THEM, THE INCOMPETENTS HAVE DISCUSSED THEIR RULES TO ME; IN WRITING & VERBALLY, SO NOW I AM RETURNING WITH A DIFFERENT CASE, AT A DIFFERENT TIME. WILL UPDATE THE COMPLAINT, AS & WHEN; mjb.
29 de janeiro de 2026
Resposta da Arc Legal Group
We are truly sorry to hear about the frustrating experience you've had with our claims department regarding your legal expenses. If you have additional information that you feel may change the outcome of your claim, you are welcome to present this for consideration.
Kind Regards
Arc Legal Group
Resposta da Arc Legal Group
Dear John,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service prompt and our advice practical.
Kind regards,
Arc Legal Group
Communication has Failed
My initial contact regarding my legal expenses insurance claim was the 21st July 2026.
Reference number for claim generated but unable to download files on the online portal.
I then sent as requested the relevant documents by email.
I had a request to send a document on 28/07/2026 which I did.
I have emailed for an update and included my reference but Arc Legal have failed to reply.
It is almost six weeks and I will call today 28/08/2026 to enquire about my claim.
All I can say is the communication is very poor so you may have to chase Arc Legal as the email reply is stated as 5 to 7 days for a reply!
Is this acceptable especially if you do need help and your claim could be time critical.
Overall a substandard service given by Arc Legal. I am in no doubt there will be an excuse given and it will have been my fault.
Good luck with your legal expenses claim!
Thanks for the swift reply to my trust pilot review within 2 hours but it appears to be an AI robot response which offers no remedy or solution to my claim. You are definitely going to have to improve your communications as they are diabolical. 2hrs for a trust pilot review reply and now over a month since my claim was initiated and no further forward.
21 de julho de 2026
Resposta da Arc Legal Group
Dear James,
We appreciate you taking the time to share your experience with us. We are concerned to learn about the difficulties you encountered with our online portal and the delays in receiving updates regarding your claim. We understand how frustrating it is when communication falls short, especially when a claim is time-sensitive. We are actively reviewing our communication processes to ensure more timely and effective responses for all our customers. Your feedback is invaluable as we work to improve our service.
Kind regards,
Arc Legal Group
Legal understanding
The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicable.
26 de agosto de 2026
Resposta da Arc Legal Group
Dear Doreen,
We're happy to hear that our team member was helpful and clearly explained our company's role. We appreciate you sharing your positive experience with us.
Kind regards,
Arc Legal Group
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