Arctic | Rental Cars Avaliações 88

For my stay in the Faroe Islands, I specifically booked an electric SUV with Arctic Car Rental. The deciding factor was a special offer for unlimited free charging across the entire island, which was meant to provide financial predictability regarding our holiday's fixed costs. Unfortunately, the actual experience did not meet the expectations set by the booking and the website.

Booking and Deposit:
There were discrepancies regarding the deposit early on. The website stated 2,990 DKK, but after confirmation, 3,990 DKK was demanded. The explanation was that a higher deposit is required for electric SUVs—information that was not on the website at the time of my booking (this was only updated weeks later).

Vehicle Pickup and Support:
The pickup at Vagar Airport via keybox went smoothly thanks to the code sent in advance. However, the disappointment followed at the vehicle: instead of the booked electric car, a petrol car was provided. Since no Arctic Car Rental staff were on-site and no one was initially reachable by phone, I reported the error via email.

In a later callback, I was informed that the electric models had not been delivered and that I was supposed to be the first customer to rent such a model. Although the rental company admitted they had been aware of the non-availability days in advance, I was not notified. In my opinion, proactive communication is to be expected when such a fundamental change to the rental conditions (loss of free charging) occurs.

Conditions and "Upgrade":
The rental company argued that the petrol car provided constituted an "upgrade" according to the contract. In my personal estimation, however, this did not correspond to the originally booked service, as the benefit of free charging was lost and additional fuel costs were incurred. Regardless of this, price differences between electric and petrol variants can vary depending on the market and specifications. From my perspective, the change did not represent an upgrade.

No gesture of goodwill, such as a discount or the waiving of tunnel fees as compensation, was offered. As other rental companies were already closed or had no vehicles available at that time, we had no realistic alternative but to accept the car as it was. On a positive note, the refund of the deposit was processed quickly and as expected after the relevant deductions.

Vehicle Report (Omoda 5 Petrol):
The vehicle itself was unfortunately underwhelming:

Transmission: In my perception, the tuning felt unrefined; during acceleration, it often shifted up first and then abruptly down two gears.

Infotainment & Safety: The system reacted very sluggishly. Particularly critical: during the drive, both screens froze completely, meaning the speed was no longer displayed. The system only rebooted after about five minutes.

Handling: The suspension and general handling felt vague and sluggish, though this may have been due to the Eco setting I selected.

Positive: The features (heated/cooled seats, panoramic roof, lane assist) are extensive.

Conclusion:
Due to what I consider insufficient communication in advance, the lack of flexibility regarding the resulting additional costs, and the technical instability of the vehicle, I unfortunately cannot recommend Arctic Car Rental. Those seeking reliability in the booked vehicle class and transparency regarding costs may wish to look for alternatives.

Fantastisk service og rigtig fin bil til prisen!
Ville helt klart anbefale det udlejningsfirma til andre!

God service. Nemt at få komme i kontakt med firmaet selv om nøgleudlevering og -aflevering var via en box

After our vehicle wasn't available in Kittilä due to a misunderstanding, a quick phone call was all it took, and a very friendly colleague brought the car from Rovaniemi just two hours later, completely hassle-free. Pick-up and drop-off were totally straightforward. The local colleague was incredibly friendly and helpful with all our questions. We even received tips and information about the vehicle and nearby attractions via email. You just don't get that kind of service from the so-called big companies. This is how car rental should be done. We wish you continued success, especially to the entire team.

God bil og god service, kan anbefales.

Great company, always book with them when i come to the faroes. Clean, modern cars, efficient check in and check out. Highly recommended!

Will absolutely give 0 rating (if it was possible). Booked a car in March 2025 and paid the deposit. Visited Faroe in July 2025 and got an uncharged wifi module with the car.
Got a replacement that still wasn't charged. Was asked to purchase a charger. Why?
Moving on, it's November 2025, we still haven't gotten our deposit refunded (after several repeated emails).
Waiting for a Christmas miracle!

Easy booking, fair prices, and automatic return of deposit after deduction of tunnel fees.
The cars however are not new, and the was not cleaned from the previous user(s).

Fantastic service and nice car

4 days before scheduled arrival in Thorshavn we booked a rental car. Unfortunately we had to cancel our trip the next day. Due to the company's cancellation policy, which is a minimum of 72 hours notice before the rental starts, we lost our full payment (620 Euro)

We have rented the car over web page of Arctic rental cars and everything was excellent. No hidden costs or any problems during our 6 day trip. We have paid deposit before coming to Faroe Islands and the difference was paid back 2 days after we come home, exactly the amount it should be.
I strongly recommend them.
Marko Radunovic

Apart from some minor issues concerning the deposit refund, this company was very attentive twice and their cars and service properly work. Just pay attention to the charges for tunnels involvement as in general they are confusing.

Highly recommended for anyone.
A+++++ service, car was brilliant and much better than expected.

I used Vágar Airport.
Since the pick-up and return of the car key are automated, there is no need to go to the counter.
My itinerary involved arriving at night and departing early in the morning, so this was very convenient and helpful.
There was also a very minor issue, but it was handled promptly and courteously.
I will definitely use this service again when I visit the Faroe Islands next time.

Updated Review – Arctic Car Hire, Faroe Islands

I previously left a negative review as my deposit had not been returned and my emails went unanswered. I’m pleased to say that Arctic Car Hire have now resolved this fully – my deposit was refunded and I was also compensated with free tolls.

Although the lack of communication at first was very frustrating, I do appreciate that they ultimately made things right. The car itself was reliable and the return process was straightforward.

Thank you to Arctic Car Hire for correcting the situation. I hope they can improve their customer communication so others don’t go through the same initial stress.

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Avoid Arctic Car Hire Faroe Islands – Dishonest and Unresponsive

I would strongly advise against renting from Arctic Car Hire in the Faroe Islands. I returned the car in perfect condition with a full tank, yet my deposit has been withheld with no explanation. Despite sending multiple polite emails asking for this to be resolved, Magni at Arctic Car Hire has completely ignored me.

This is unprofessional, dishonest, and feels like outright theft. If you value your money and peace of mind, do not rent from these people. There are plenty of other reputable car hire companies in the Faroes – avoid this one at all costs.

Vi havde en rigtig god oplevelse med biludlejningen.
Både udlevering og aflevering fungerede fint.
Vi vil bruge Arctic igen og kan anbefale andre at gøre det samme.

I had a great experience with Arctic Car Rental on the Faroe Islands. The car was in excellent condition – clean, reliable, and perfect for exploring the islands.

The service was efficient and impressively automated – from booking to document handling, everything was smooth and clear. I especially appreciated the self-service key pickup, which was incredibly convenient and easy to use.

The team was also very flexible and accommodating when I needed some help – they really went out of their way to assist me, and communication was always quick and friendly.

It may not be the cheapest option on the islands, but it’s definitely a high-quality, trustworthy service – and one I would happily use again. Highly recommended!

Easy pick-up, right at the airport. Good service at pick-up and flexible time delivery.

We recommend this car rental for everyone traveling to the Faroe Islands.

Good car and easy pick up and delivery

Please notice that Artic charge more for passing the tunnels than the officiel prices.
Our Honda CR-V was good, but it didn't have a Faroe Map in the Navigation system

Dejlig hybridbil, hvor alt var perfekt. Vi havde lavet lidt fejl ved bookning af vores bil men ved opringning til Arctic biludlejning blev det rettet og de var meget fleksibel omkring tidspunkt for afhentning og levering af bil og behjælpelig så vi fik valgt de korrekte ydelser. Kan kun anbefale at leje igennem dem.