Decided to give a local company a go and weren’t disappointed. Fuss free key collection and drop off. Car was as described. The only thing was there was no charger for the portable WiFi and it was o... Ver mais
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Veja o que dizem as avaliações
No information provided that the car for the pick up was located up the hill on another parking space (we received this info 2 days after, ha ha ha). We were not informed that GPS google maps of Faroe... Ver mais
Everything worked perfect. Easy online booking with competitive price. Super smooth pickup at airport (loved to not have to stand in line and discuss add-on insurance etc). No problems with car and sm... Ver mais
We rented a Honda EV from Arctic and it was an absolute dream! The self-service pickup at Vágar Airport was incredibly smooth. The car itself was spotless, modern, and a fantastic, quiet way to explor... Ver mais
Detalhes da empresa
Escrito pela empresa
Car rental agency - open seven days a week
Informações de contato
Mykinesgøta 5, 100, Tórshavn, Ilhas Faroé
- +298 626262
- info@arctic.fo
- www.arctic.fo
4,3
Excelente
100 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent experience with Arctic Cars
I had an excellent experience with Arctic Cars during my recent trip. Despite encountering an issue with my Kia XCeed’s battery, their team provided swift and effective assistance. They were very professional and kind, even offering to waive the 750 DKK road assistance fee. This gesture truly reflected their commitment to customer satisfaction. Highly recommend Arctic Cars for their top-notch service and customer care!
22 de julho de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Jean-Paul ROLLINGER,
Thank you for sharing your excellent experience with us! We're delighted to hear that our team could provide swift and effective assistance with your Kia XCeed’s battery issue. We're glad that our gesture of waiving the road assistance fee reflected our commitment to customer satisfaction. Your recommendation means a lot to us.
We look forward to serving you again on your next trip!
Best regards,
Arctic | Rental Cars Team
Worked perfectly
Worked perfectly, very satisfied. Seems to be - with 30% reduction - one of the cheapest car rentals on Faroe islands -
(attention: you´ve got to pay both for picking up and returning a fee, no matter where ... )
29 de junho de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hello Mm Pp,
Thank you for your fantastic review! We're delighted to hear that everything worked perfectly and that you found our rates competitive with the 30% reduction. We appreciate your note about the pick-up and return fees and always aim for transparency in our pricing.
We look forward to serving you again in the future!
Best regards,
Arctic | Rental Cars Team
Highly recommended car hire for Faroe Islands visit
This is a fantastic company with an incredible service. The pick up system is super streamlined: you pick up the key from a lockbox activated by a code in your phone. No faffing about! Easy to book, easy to use. The car was great, courteous email communications, and I highly recommend using Arctic to anyone visiting the Faroes.
One word of warning for those coming from the UK: make sure you have a SIM for your phone. If you arrive without Wi-Fi access and the office is shut, you can’t open the lock box. Luckily I could access mine remotely via a (v expensive)n phone call, and all worked out.
The deposit was returned 3 working days later with super clear paperwork.
22 de junho de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Zoe,
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you found our pick-up system streamlined and easy to use, and that you were happy with our service and communication. We appreciate your tip for UK visitors regarding the need for a SIM card.
It's great to know that everything worked out for you and that the deposit return process was clear and prompt. We look forward to welcoming you back to the Faroe Islands in the future!
Best regards,
Arctic | Rental Cars Team
I had a very impressive rental…
I had a very impressive rental experience with Arctic Rental Car during the strike in early June. Before departure, we were quite worried about the strike last for 3 weeks, but we were informed the most updated information about the strike every 3-5 days. Although they couldn't provide the electric car we ordered due to the inconvenience the strike had caused, they provided us an almost brand new HONDA SUV with half tank of fuel, which was enough for the 2-day driving and the way to refuel on Suduroy, the only island provided gasoline during the strike. They also provided some alternative ways to the unforeseen situation during the period. Luckily, everything of our trip went very smoothly with Arctic's help and we really enjoyed the driving on Faroe Islands!
3 de junho de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Po You Chen,
Thank you for sharing your impressive rental experience! We're glad to hear that our regular updates and alternative solutions helped ease your worries during the strike. Although we couldn't provide the electric car you originally ordered, we're pleased that the almost brand new HONDA SUV met your needs and contributed to a smooth and enjoyable trip. Your positive feedback means a lot to us.
We look forward to assisting you again on your next visit to the Faroe Islands!
Best regards,
Arctic | Rental Cars Team
God service
God service - nem at kontakte - hurtig ekspedition.
Kunne hjælpe os med gode råd til at finde benzin, selv om der var generalstrejke og de fleste tankstationer var lukkede.
3 de junho de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hej Lars Storgaard,
Mange tak for din flotte anmeldelse! Vi er glade for at høre, at du fandt vores service god og nem at kontakte. Det glæder os også, at vi kunne hjælpe dig med at finde benzin under generalstrejken. Din tilfredshed er vores højeste prioritet.
Vi ser frem til at betjene dig igen i fremtiden!
De bedste hilsner,
Arctic | Rental Cars Team
Anbefaling til Arctic cars på Færøerne
Anbefaling til Arctic cars på Færøerne. Fly forsinket 6 timer ved afrejse. Fik lov at beholde bilen længere end aftalt, således vi undgik at vente i lufthavnen.
21 de maio de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hej Sara Trier Mørch,
Mange tak for din flotte anmeldelse! Vi er glade for at høre, at vi kunne hjælpe jer i en ellers frustrerende situation med flyforsinkelsen. Det betyder meget for os, at I kunne beholde bilen længere og undgå ventetid i lufthavnen.
Vi håber at kunne byde jer velkommen igen på jeres næste tur til Færøerne.
De bedste hilsner,
Arctic | Rental Cars Team
Everything worked very well
Everything worked very well, good communication, very good support, reliable staff.
24 de maio de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Stefan,
Thank you for your wonderful review! We're thrilled to hear that everything worked well and that you appreciated our communication, support, and reliable staff. Your positive feedback means a lot to us.
Best regards,
Arctic | Rental Cars Team
Resposta da Arctic | Rental Cars
Hi Krida,
Thank you for the fantastic review and recommendation! We're glad you found our service convenient.
Best regards,
Arctic | Rental Cars Team
Easy peasy
Everything worked perfectly. Smooth online booking experience. Easy pick-up and drop-off. Responds quickly to questions. I would absolutely recommend Arctic.
10 de maio de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Heidi Eriksen,
Thank you for the fantastic review! We're thrilled to hear that everything went smoothly with your booking, pick-up, and drop-off. It's great to know that our quick responses met your expectations. Your recommendation means a lot to us.
Best regards,
Arctic | Rental Cars Team
Good price
Good price, good service and very flexible as well. 5 out of 5 stars and I would definitely use them in the future.
5 de maio de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Rune Petersen,
Thank you for the excellent review! We're delighted to hear that you found our prices, service, and flexibility to your satisfaction. Your 5-star rating and intention to use us again in the future mean a lot to us.
Best regards,
Arctic | Rental Cars Team
Super service
Super service, gode på prisen og så er de fleksible. 5 ud af 5 stjerner herfra :)
5 de maio de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hej Rune Petersen,
Mange tak for din fantastiske anmeldelse! Vi er glade for at høre, at du fandt vores service, priser og fleksibilitet tilfredsstillende. Din 5-stjernede vurdering betyder meget for os.
De bedste hilsner,
Arctic | Rental Cars Team
Nice Service
Fast and easy to pickup and drop off.
Good service.
4 de abril de 2024
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hello Pedro Melo,
Thank you for sharing your positive experience and for the excellent 5-star rating! We're delighted to hear that you found our service fast, easy for pickup and drop off, and overall satisfactory. Our team strives to ensure a smooth and efficient process for all our customers, and it's great to know we met your expectations.
We look forward to serving you again soon!
Best regards,
Arctic | Rental Cars Team
Everything worked perfect
Everything worked perfect. Nice and clean "Capture" with automatic transmission. More than expected. Easy check-in and easy check-out. No complains at all. 👍😊
4 de outubro de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Helge Knudsen,
We're thrilled to hear that everything worked perfectly with your rental! It's fantastic to know that the "Capture" was to your liking and that our check-in and check-out processes met your expectations for simplicity and efficiency. Your thumbs-up and smiley face tell us we're doing things right. Thank you for choosing us and for the recommendation!
Best wishes,
Arctic | Rental Cars Team
Everything as agreed
We were there after high season and we got better care than we expected to get.
Be prepared to pay through the payment link received by email or SMS. Final settlement on time.
13 de setembro de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hello Krzysztof Kirilenko,
Thank you for the excellent review! We're so glad to hear that we exceeded your expectations, especially outside the high season. It's also great to know that the payment process and final settlement were smooth for you. We strive to make our customers' experiences as seamless as possible, and your feedback affirms our efforts.
Looking forward to welcoming you again!
Best regards,
Arctic | Rental Cars Team
We can recommand this firm
We can recommand this firm, everything was super :-]
14 de setembro de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hello Per Schilling,
Thank you for taking the time to leave us a 5-star review! We're thrilled to receive your recommendation and to know that you found everything to be super with our service. Your satisfaction is what we aim for, and feedback like yours is incredibly encouraging for our team.
We look forward to the opportunity to serve you again!
Best regards,
Arctic | Rental Cars Team
Very easy to book and Pick up car
Very easy to book and Pick up car. Can recommend
14 de setembro de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hello Jonas,
Thank you for the five-star review and the recommendation! We're delighted to know that you found the booking and pick-up process to be straightforward and hassle-free. Our team works hard to ensure a smooth experience for our customers, and it's rewarding to hear that our efforts are making a difference.
We hope to serve you again soon!
Warm regards,
Arctic | Rental Cars Team
Allting fungerade jättebra
Allting fungerade jättebra. Bra bil, enkel hantering på flygplatsen och snabb återbetalning av deposition.
23 de agosto de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Jonas Andersson,
Tack så mycket för din positiva recension! Det glädjer oss att höra att allt fungerade bra för dig, från bilen till hanteringen på flygplatsen och snabb återbetalning av depositionen. Din tillfredsställelse är vår högsta prioritet.
Vi ser fram emot att välkomna dig tillbaka nästa gång du besöker Färöarna!
Med vänliga hälsningar,
Arctic | Rental Cars Team
Lej din bil her
Let bookingprocess, god og effektiv udleveringsprocess, god service.
Nye rene og pæne biler.
Kan klart anbefale firmaet til andre.
3 de agosto de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hej Mark Hoff Nielsen,
Mange tak for din positive anmeldelse! Vi er glade for at høre, at du fandt bookingprocessen let, og at du var tilfreds med vores service og bilerne. Din anbefaling betyder meget for os.
Vi ser frem til at betjene dig igen i fremtiden!
Med venlig hilsen,
Arctic | Rental Cars Team
Easy and quick management
Easy and quick management - all inclusive no trying to sell extra stuff on pickup.
4 de agosto de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Hi Ken Lindeblad,
Thank you for your positive feedback! We're delighted to hear that you appreciated our straightforward and efficient process. We always aim to provide a hassle-free experience without any unexpected upsells.
We hope to serve you again in the future!
Best regards,
Arctic | Rental Cars Team
The whole process was great
The whole process was great - booking, picking up and dropping off. We had a problem with contacting Arctic because we did not have a local sim card so could not access the code to collect the key. Avis kindly rang for us. Easily contactable by email.
10 de julho de 2023
Avaliação não solicitada
Resposta da Arctic | Rental Cars
Dear Lea,
Thank you for taking the time to leave us a 4-star review. We're thrilled to hear that you had a positive experience with the booking, pickup, and drop-off process.
We apologize for the inconvenience you encountered regarding the key collection code. We understand how critical communication is, especially when you're in a different country, and we're truly sorry for any stress this may have caused you. We're very thankful that Avis was able to assist in this situation.
In order to better serve our customers in the future, we are actively exploring additional methods of communication that are not dependent on a local SIM card. We appreciate your feedback as it helps us improve our services.
It's great to hear that you found our email support to be accessible and we always aim to respond promptly to our customers' queries.
We're looking forward to welcoming you back on your next Arctic adventure.
Warm regards,
Customer Service Representative
Arctic | Rental Cars Team
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