Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
A empresa respondeu
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Veja o que dizem as avaliações
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Ver mais
A empresa respondeu
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Ver mais
A empresa respondeu
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informações de contato
Regus House, B908AG, Solihul, Reino Unido
- www.ashbourne-memberships.co.uk
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Every time I've had an issue
Every time I've had an issue, they've been understanding and helpful every time. Gotta say for a membership management company they have top quality customer services. Thanks Isobel!
5 de outubro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Connor, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service, and Isobel was pleased to help. Best wishes, Ashbourne
Had an issue with membership needing updating
Had an issue with membership needing updating, got in touch and they resolved. Easy, pleasant and efficient.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Rob, thank you for your amazing review! We all work really hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Excellent customer service
Professional, prompt and friendly response from Abby to my query today. Well done Ashbourne for great customer service.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Abby, thank you for taking the time to give us a 5 star review! Abby was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Very helpful customer service
Very helpful customer service
2 de outubro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Bobby, thanks so much for taking time to leave a review, we really appreciate it. Best wishes, Ashbourne
I would like to thank Rianna
I would like to thank Rianna. She was very kind a compassionate when assisting me when having financial problems due to Cancer in the family and reduced pay. Very efficient!!
1 de outubro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Hi Daisy, thank you so much for your kind words. We're glad to hear that Rianna was able to support you in a personal and understanding way, that's exactly the level of care we aim to provide. Best wishes, Ashbourne
Great service from Beverley and rapid…
Great service from Beverley and rapid response, amazing.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Charles, thank you so much for taking the time to give us such an amazing review! Beverley was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very helpful live chat with Abbie
Very helpful live chat with Abbie. Took care of my issue very swiftly
and efficiently.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Russell, we really appreciate you taking the time to leave us a 5 star review! Abbie was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Used the live chat and spoke to Isobel…
Used the live chat and spoke to Isobel she was quick to help explain the situation to me and I appreciate your understanding and kindness thank you.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Grace, thank you so much for your wonderful feedback! Isobel was thrilled to assist you promptly and effectively through our live chat service. Best wishes, Ashbourne
Spoke with Isobel
Spoke with Isobel - vey helpful and straight to the point
29 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jacob, we really appreciate your kind feedback and the time you took to leave us a 5 star review. Isobel was delighted to assist you. Best wishes, Ashbourne
Beverley has been very helpful and…
Beverley has been very helpful and assisted me with my membership query. Thank you so much for helping me Beverley!
28 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Krishma, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Isobel was amazing!
Isobel was amazing!
She was very helpful and patient with me regarding my membership cancellation.
Thanks Isobel :)
28 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mia, thank you so much for your great feedback! Isobel was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Tiffany helped me out
Tiffany helped me out. Great customer service.
26 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Sean, thank you for your great review! Tiffany was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Very helpful staff
Very helpful staff, answered my query super fast and Jemma was really nice to deal with!
25 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Thanks for your review Orla, its so nice to receive positive feedback as we work hard to help members when required. Jemma was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Excellent service from Zoe who I feel…
Excellent service from Zoe who I feel went above and beyond is resolving my issue.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mrs Amanda Winwood, thank you so much for taking time out of your day to leave us such an excellent review! Zoe was happy to help. Best wishes, Ashbourne
No problem with signing up again
No problem with signing up again, after being visiting friends abroad, a good gym with friendly staff who will help you with any issues.
Customer service, Isobel very helpful also.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear John, thank you for taking the time to give us such a great 5 star review! Isobel was delighted to be able to help you. Best wishes, Ashbourne
Very prompt replies from Jessica
Very prompt replies from Jessica , very happy with the help I received
22 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Stephen, thank you for your super review! Jessica was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Sophie !
I spoke to Sophie today, she was amazing ! I appreciate all the help you gave me especially with not having a great experience with the other agent I spoke to earlier
21 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear RL, thank you for taking the time to give us a 5 star review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Don’t use.
I tried to cancel my gym membership 2 weeks ago (it is £31.99) they have now taken that PLUS another 30. I’ve just tried to cancel 30 days prior to the next monthly payment and they’ve said another payment will come out and then it’ll be terminated. Don’t use
21 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Adam, we value all feedback whether it is good or not so good as long as it is fair. However, we’d like to clarify the circumstances based on the membership records and the terms of the agreement. When you joined your chosen gym, you agreed to their 30 day notice period for cancellations. Our records show that we did not receive a cancellation request from you two weeks ago. Your payment was due on 17/09/2026, and your bank advised us that you had cancelled your Direct Debit on 15/09/2026. Subsequently, the Direct Debit due on 17/09/2026 was returned unpaid.
We contacted you regarding the cancelled Direct Debit and returned payment but did not receive a response. The missed payment has since been paid, and your membership has now been cancelled with no further payments required. We hope that we have explained how the membership that you chose works and that in light of the above you will reconsider your unfair review. Best wishes, Ashbourne
Sophie was very helpful when directing…
Sophie was very helpful when directing me on how to reinstate my membership. Great customer service and support 😊👍
21 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Sam, thank you so much for taking time out of your day to leave us such an excellent review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Helpful
Helpful, fast, reliable. Just what every customer needs.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jack, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
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