Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
A empresa respondeu
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Veja o que dizem as avaliações
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Ver mais
A empresa respondeu
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Ver mais
A empresa respondeu
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informações de contato
Regus House, B908AG, Solihul, Reino Unido
- www.ashbourne-memberships.co.uk
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service …
They just keep things simple / less stressful and really helpful . FANTASTIC SERVICE
Thank you Rianna
5 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Peter, thank you for taking the time to give us such a fantastic review! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Excellent service from Tiffany thanks…
Excellent service from Tiffany thanks for everything
4 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Hamjid, thank you so much for taking time out of your day to leave us such an excellent review! Tiffany was happy to help as always. Best wishes, Ashbourne
Great Customer service
Zoe was great she sorted out my query hassle free and quickly very impressed
4 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Blake, thank you for your great review! Zoe was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Rianna
Rianna was really helpful, kind and communicative. Thank you for helping me :)
4 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Gracie, thank you for your thoughtful feedback and for leaving us a 5 star review. Rianna was delighted to assist you. Best wishes, Ashbourne
Excellent customer service by Charlie!
4 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Veselin, thank you for your great review! Charlie was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Prompt, friendly and helpful
Really good, prompt and friendly service by Tiffany. Made my request very smooth and easy whilst working away abroad. Thanks for your help!
3 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear H S, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Tiffany was happy to help. Best wishes, Ashbourne
Changing Payment Date
Isobel was informative and quick to respond to my queries helping me reach the desired solution as quick as possible. Thank you very much!
3 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Samuel, you are very welcome and thank you for taking the time to give us such a great 5 star review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I worked with Jemma today & she was…
I worked with Jemma today & she was extremely helpful, efficient and achieved the desired outcome in just a few short emails. Thank you very much Jemma :)
31 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Paul, thank you for taking the time to give us a 5 star review! Jemma was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Great experience and Tiffany was super…
Great experience and Tiffany was super helpful. Thank you very much
31 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Anne, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Membership Help
I've been a member of this gym for a while now and can't recommend it highly enough. Not only does it have some of the best equipment around, but the team are always investing in new kit and making improvements to ensure members have the best possible training experience.
Recently, I had an unexpected car issue which meant I was unable to get to the gym. Although membership freezes are usually only offered for medical or financial reasons, the team kindly agreed to freeze my membership temporarily as a goodwill gesture. I really appreciated their understanding and flexibility during a difficult situation.
It's great to be a member of a gym that genuinely values its members and is willing to go the extra mile when needed. Excellent facilities, fantastic atmosphere, and outstanding customer service.
30 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Aman, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and its so nice when someone lets us know they have. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Isobel went above and beyond to help…
Isobel went above and beyond to help with my membership issues for the gym.. resolved promptly and professionally, thanks!
29 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Oli, you are very welcome and thank you for your brilliant review! Isobel was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
Brilliant customer service and…
Brilliant customer service and fantastic support from Charlie sorted my issues in less than 5 mins
27 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Anthony, you are very welcome and thank you for your brilliant review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Really pleasant and helpful team
Really pleasant and helpful team, I dealt with Tiffany who made everything simple and easy. Fantastic customer service.
24 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Vicki, thank you for your super review! Tiffany was happy to help, and your review is really appreciated. Best wishes, Ashbourne
There was no compassion or human…
There was no compassion or human actions in this company’s actions. This is a service which does not value the reputation of the gym they were collecting fee for or themselves. I wouldn’t want to be associated with them.
24 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Natalie, thank you for your review, we value all feedback whether it's good or not so good, as long as it is fair.
Your comments don't reflect the service that we work hard to give when members contact us.
We have requested further detail through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne
Edit- Hi Natalie, we have now located your membership. We're sorry to hear that you were dissatisfied with your experience.
Our records show that you joined the gym on 18/04/2026 on a 1 month rolling membership, which requires 30 days' notice to cancel, as set out in the membership terms and conditions. We were notified by your bank that your Direct Debit had been cancelled before we received your cancellation request. You then contacted us on 22/07/2026 to advise that you wished to cancel, explaining that you had not attended the gym after having a bad experience when you tried to attend for the first time. As your cancellation request was received outside the cooling off period, the agreed 30 day notice terms applied, and the final payment due on 24/07/2026 remained payable. That payment has now been received, and your membership account has been closed. Best wishes, Ashbourne
Zero stars if I could
Zero stars if I could. Ashbourne Management makes cancelling a membership needlessly difficult. They tried to enforce contract terms that directly contradicted the "cancel anytime / 28 days' notice" package offered by the gym I joined.
They only backed down and formally closed my account after I produced screenshot evidence multiple times of the advertised terms and had the gym manager intervene. Be warned: save every email, log every date, and get proof of everything if you ever have to deal with them.
Membership
Contract-free – Cancel anytime
Monthly Single – £55
Annual Single – £550
Monthly Joint – £49pp
Annual Joint – £490pp
Family Membership (1 Adult & 1 Child under 16) £75
NHS/Services/OAP/Student Single Membership – £47.50
NHS/Services/OAP/Student Joint Membership – £42.50pp
Joint membership is only available over the phone or at reception.
Membership Terms & Conditions
[ Join Today ] [ Call to Join ]
Single membership – 28 day cancellation notice | Annual Memberships non-refundable | Joint membership payment from 1 bank account and both members must join at the same time.
I have copied and pasted this from the gym website. I hope you can appreciate how misleading this can be, as anyone joining will be under the impression that they can cancel anytime with 28 days notice. I’m unsure how many people read all small print, but everyone will read what’s on a website.
Happy to increase the rating but you did put me under a lot of stress with this situation and only resolved it when the gym stepped in.
23 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Nigel, Thanks for leaving a review, whether its good or not so good, we appreciate all feedback.
We work hard to help members when they contact us, and your review doesn't reflect the level of service that we aim to achieve. We have sent a request through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne.
Edit - Hi Nigel, thank you for providing your details through Trust Pilot following our request, and as previously stated, we value all feedback both good and not so good, as our team work very hard to ensure that 1000's of members can easily navigate their membership when required. We do not own or run your chosen facility, and just collect DD payment on their behalf for the contracts that we receive from them. Based on the information provided by the gym, your membership was entered into our system following your sign up at the club on 11/06/2026 as a 12 payment minimum term agreement. The gym's Ejoin page also clearly states that the NHS discounted rate of £85 is subject to a 12 payment minimum term. We received your cancellation request on 19/07/2026. While the gym's website states that single memberships require 28 days' notice to cancel, we contacted the gym to clarify the terms applicable to your membership and requested a copy of the agreement. Following their review, the gym instructed us to cancel your membership, and we processed this in line with their instructions. We hope that in light of the facts above you will reconsider your unfair review as it does not relate to the service provided by Ashbourne. Best wishes, Ashbourne
Jemma was super helpful
Jemma was super helpful. Seamless customer service. I’ve had a couple of queries over the last year or so and it’s always so easy and a quick response!
23 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Laura, thank you for your great review! Jemma was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Zoe from Ashbourne helped me resolve my…
Zoe from Ashbourne helped me resolve my membership issues with no hesitation or stress. Would definitely recommend asking for her 👍🏻
23 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Ewan, we really appreciate you taking the time to leave us a 5 star review! Zoe was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Sophie was very friendly and helpful…
Sophie was very friendly and helpful with solving my issues . Almost instant replies and gave me the exact answer to all my questions and needs despite my uncomfortable circumstance.
21 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Uranium, thank you so much for your kind words. We're glad to hear that Sophie was able to support you in a personal and understanding way, that's exactly the level of care we aim to provide. Best wishes, Ashbourne
Very helpful
Very helpful, sorted my issues for me with minimal fuss.
21 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear C J, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
It was a great experience
It was a great experience
I needed a help from Tiffany
She was quick and supportive
Keep it up
21 de julho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mithun, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
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