Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
A empresa respondeu
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Veja o que dizem as avaliações
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Ver mais
A empresa respondeu
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Ver mais
A empresa respondeu
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informações de contato
Regus House, B908AG, Solihul, Reino Unido
- www.ashbourne-memberships.co.uk
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I recently had to cancel my membership
I recently had to cancel my membership. The girl I dealt with was amazing, Her name was Tiffany. Great customer care skills and really efficient.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Thank you for taking the time to give us such an amazing 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent new Gym very modern inside
Excellent new Gym very modern inside
Very friendly staff and a great atmosphere I'm so happy I'm a member.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Zoe, thank you so much for your feedback, we will pass this on to your gym. We are really proud of the 5 star service that we provide to 1000’s of happy members each week 😊 Best wishes, Ashbourne
Dave and Ian installed our turn style…
Dave and Ian installed our turn style today. They have done a great job and explained everything really well.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Matt, thank you so much for your kind words! We’re thrilled to hear that Dave and Ian did a great job installing your turnstiles. We’ll be sure to pass your feedback to Dave and Ian, they’ll be delighted! Thanks again for your support. Best wishes, Ashbourne
Admin Fees and Cancellation
I cancelled my membership and missed the last payment accidentally, i was then started to be charged admin fees. This got up to £90 without me spotting it. Contacted the customer service helpline and Rianna helped by confirming my membership was cancelled and waiving the additional fees that i didnt know i was being charged. hidden admin fees are rubbish but Rianna was helpful :)
14 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jamie, thank you for taking the time to give us 4 stars! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Resposta da Ashbourne Membership Management Services
Dear Charles, thank you for taking the time to give us a 5 star review! We are delighted that you are another happy member! Best wishes, Ashbourne
Jessica was promt in correcting my…
Jessica was promt in correcting my error
Thank you
14 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Lou, thank you for your super review! Jessica was happy to help, and your review is really appreciated. Best wishes, Ashbourne
I had issues with membership renewal…
I had issues with membership renewal but thanks to Zoe she sorted out for me shortly, absolutely amazing service. Thankyou
13 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Hi Bahjat, Thanks for your positive feedback, we really appreciate you taking the time to leave a review and Zoe was pleased to help. Best wishes, Ashbourne.
Had a problem with my DD payment
Had a problem with my DD payment. Used the live chat and got a very quick, helpful resolution. Very good customer service.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Ruth, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Isobel was very helpful and provide…
Isobel was very helpful and provide great customer service
13 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Joe, thank you for giving us 5 stars! Isobel was delighted to process your request quickly and efficiently. Best wishes, Ashbourne
Quick and helpful
Abbie was quick and extremely helpful. Thank you for help and for lessening stress at this time
12 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Alex, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Great efficient service
10 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Consumer, thank you for taking the time to give us 5 stars! We all work hard to support members when they contact us, so your review is really appreciated. Best wishes, Ashbourne
Great Customer Support
The membership management live chat was very quick and Shannon was very helpful in answering all my queries.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mal, thank you so much for your wonderful feedback! Shannon was thrilled to assist you promptly and effectively through our live chat service. Best wishes, Ashbourne
Great communication
Have been a gym member for nearly 10 years but moving out of area. Contacted Ashbourne Management to cancel my membership. Isobel was very efficient in confirming the cancellation giving me clear information about time scales. All very straightforward. 😊
11 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Carole, thank you so much for your great feedback! Isobel was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Holly has great customer service
11 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Brandon, thank you for your kind words! Holly was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie From Ashbourne Management.
Abbie From Ashbourne Management was so helpful in resolving my issue with Regular and consistent communication with the Emails always getting straight to the point and in the end we got the solution that I was after, thankyou Abbie much appreciated.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Kieran, You're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Great customer service from Tiffany
Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
10 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mia, Thanks so much for taking the time to leave such a great review for Tiffany, she was delighted to be of help. Best wishes, Ashbourne.
I dealt with Charlie
I dealt with Charlie, it was regarding a query I had regarding a gym membership payment. Charlie got back to me in no time and was extremely helpful and informative. I’d recommend Charlie to anyone.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Charlie, you are very welcome indeed and thank you for your great feedback! Charlie was happy to help as always. Best wishes, Ashbourne
I had a query regarding my gym…
I had a query regarding my gym membership and Abbie was very helpful, professional, and patient in explaining the situation and helping me resolve it. She responded quickly and made the process much easier. Thank you for your excellent customer service, Abbie!
7 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Soukaina, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Abbie was absolutely brilliant sorting…
Abbie was absolutely brilliant sorting out my query. Super quick replies and so lovely! Thanks Abbie.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Thanks so much for your kind words, Abbie was delighted to be of help! Best wishes, Ashbourne.
I dealt with Tiffany who responded to…
I dealt with Tiffany who responded to my request quick and efficiently and was very pleasant. Thanks Tiffany :)
5 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Thanks for your great feedback Jade, it's very much appreciated and Tiffany was delighted to be of help. Best wishes Ashbourne.
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