My air compressor stopped working a few days ago. I purchased it in November. I called AstroAI and explained everything and gave them my purchase information. They sent me a new one without any hass... Ver mais
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Veja o que dizem as avaliações
Dealing with Astroai was superb! They were able to quickly diagnose the issue with the tire inflator. Since the issue was with battery and it was under warranty, AstroAI was able to provide a free rep... Ver mais
A+ on support and replied promptly! I purchased AstroAI tire pressure gauge from Amazon about 2 years ago. AstroAI support team was able to identify the issue with it and send me the replacement. T... Ver mais
A empresa respondeu
Reached out to them because the first order was missing parts and they were very friendly and helpful they send me a replacement one very quickly thank you again
Detalhes da empresa
Escrito pela empresa
AstroAI is an automotive and household tool brand dedicated to outfitting customers “For All of Life’s Adventures”. Our products range from tire inflators, tire gauges, and car jump starters to multimeters, freezers, and car cleaning tools, empowering customers to live a life never imagined possible. We have shipped over 10,000,000 products to 30 countries and regions since our establishment in 2016, helping thousands of customers enjoy their time on and off the road to the fullest.
Informações de contato
7423 Doig Dr, 92841, Garden Grove, Estados Unidos
- 1-877-278-7624 (Toll-Free)| 1-562-631-5464 Mon To Fri 9 AM-5 PM (PT)
- support@astroai.com
- www.astroai.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good follow through
Email contact resulted in missing part being identified and provided.
Very good customer service,was second…
Very good customer service,was second to none,sorted my problem out with no bother 👍👍
Customer service was quick to respond…
Customer service was quick to respond to my initial request for help with a problem I had with the product. After they determined that the product was faulty, they issued a replacement immediately and I had it within 4 days.

Resposta da AstroAI
Great made the issue resolved
Great made the issue resolved. Above and beyond service
Tire pump delivered in good condition…
Tire pump delivered in good condition and I like the warranty attached to it to

Resposta da AstroAI
Responsive customer service
We bought a combined car tyre inflator/battery charger but after less than six months it stopped working at the critical point that I had a puncture and needed the inflation pack! The company responded really quickly to my concerns. They offered an alternative but this didn't have the same features (as only inflated tyres). The did subsequently approve a full refund. Only 4 stars for experience as a similar product was available, but it would have cost the company £10 more that what we'd originally paid and they said that it didn't meet their replacement policy. I thought it would have been a reasonable gesture, given I was stranded when their product failed to work!

Resposta da AstroAI
Yolanda was wonderful
Yolanda was wonderful! My issue was resolved in an incredible time manner. Awesome customer service!
Superior Customer Service!
My defective scraper was replaced at lightning speed - I had it 2 days after my initial contact with customer service. Very impressive!
AstroAI comes through in support of their Product.
I purchased an Air Compressor from AstroAI through Amazon, last fall. I used it to send air pressure to my Travel Trailer's plumbing as part of winterizing it. I did not use the Air Compressor again until we took the trailer out in the Spring of this year. I was using it to put air in the tires of the trailer when it stopped working. Amazon said I was out of the 90 warranty, so I contacted AstroAI to see if they could help me. They could not have been nicer in their correspondence and after I provided some details, they sent me a replacement Air Compressor. I am very appreciative for this quick solution and professionalism. Great customer service makes me a repeat customer!

Resposta da AstroAI
Fantastic Customer Support
Great product and first rate customer service. Will definitely buy from this seller again.
Excellent Seller
I purchased this car starter through Amazon and ran into an issue while using it. Since the Amazon return window had already passed, I contacted the seller directly. They handled it with incredible kindness and speed, sending me a replacement in no time. This was hands down the best after-sales service I have ever experienced. I now have complete trust in this company and highly recommend them to future buyers!

Resposta da AstroAI
Excellent Customer Service and Quick Replacement
I had an issue with the battery on my tire inflator, so I contacted customer service to ask if they could send a replacement device. They responded very quickly and arranged to send me a new device right away. I’m very satisfied with their prompt and helpful support. Great customer service!

Resposta da AstroAI
Car Tye Pump
Excellent tyre pump. Works perfectly. Prompt delivery plus an extended warranty.

Resposta da AstroAI
Two thumbs up!!
Very pleased with all aspects of this inflator: sized perfect for carrying on a motorcycle trip, performance, display info, lighting, no need to plug into vehicle power, 3 year warranty with product registration, price on Amazon & quick delivery. 2 thumbs up!

Resposta da AstroAI
I just received my Astro 1500a jump…
I just received my Astro 1500a jump starter. I purchased 2. One for my wife and one for me. While I have have not had to use them it is reassuring to know they are ready when needed. The quality appears very good. The instructions were easy to understand and the units were neatly packaged. Shipping was quick also.
The only 2 items I would suggest to the manufacturer is, a rubberized edge on the unit as it is slippery in your hand. It has raised ribs but they offer little in gripping. Also, a protective, removable cap for the end of the charging cables to help keep unit free of any debris.
Hopefully we won't need them for a long time to come. First impression is they are a winner!

Resposta da AstroAI
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