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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The app worked for a few weeks and then it just stopped working. I reached out to them via email, Instagram, and the app costumer service to cancel. No response. They are non-existent now. Still cha... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very smooth interphase, helps me really push myself during workouts, particularly on cardio exercises. Would be great to have an easier classification/ navigation (e.g. logos of body areas worked, or... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Good selection of exercises and programs but the pictures dont match the instructions. Maybe 10 exercises out of which 7 are shown for example. Needed to google to find out how it is done. Also from o... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I’m still on the free trial for the app but I’ll definitely be moving to paid membership. I’m still learning what some of the exercises are as even for beginners, there are some movements that I’ve n... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de fitness e nutrição

Escrito pela empresa

Meet Auro - the audio personal trainer at your fingertips. We offer motivational audio workouts, led by expert personal trainers, tailored to your fitness goals and level. Our mission is to transform lives by making fitness experiences awesome, accessible and affordable. - anytime, anywhere!


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(94)

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Avaliado com 5 de um total de 5 estrelas

I love this App

I love this App - the work outs are really good and the instructors really motivate you.

13 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Clare,

Thanks so much for the 5* review, we're so happy to hear that you're enjoying the Auro app. If you have any feedback for us or wish to see anything in particular on the app, please feel free to contact us directly or join our Facebook group.

Thanks again and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

I actually want to go back to the gym!

I have finally found something that motivates me to keep going back to the gym. Well instructed sessions, a good variety of exercises, workout times, skill levels & the instructors are really motivational. Oh and there is good music too! I highly recommend giving Auro a try. I started with the free trial through O2 Priority and am about to sign up to the subscription.

11 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Irish,

What a fantastic review, thanks so much for the lovely words! We are so glad to hear that you're enjoying Auro. If you have any feedback for us or want to see anything specifically on our app, please feel free to contact us directly or join our Facebook group.

Thanks again and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

Awesome app!!!

Awesome app. Loads of workouts and the music is great. Although I am an experienced gym “goer”, i find I get a very challenging and satisfying workout using Auro. The trainers are excellent and there is new content on a very regular basis.
Customer service is awesome. They reply promptly in the unlikely event that there are any issues.

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Thank you so much for the brilliant review! We are so happy to hear that you're enjoying Auro and happy with our customer service too. We will continue to release fresh content weekly but if there is anything else you would like to see on the app then please do not hesitate to either contact us directly or join our Facebook Group.

Thank you and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

It’s a very good app it’s really…

It’s a very good app it’s really helping me at this point but images of the stretches would help sometimes find the pictures had to visualize even tho there’s an audio

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Belinda,

Thank you so much for your 5* review. We are in the process of updating our images to videos to make it even easier for users to follow through and visualise the workouts. This should hopefully fix this issue and make your experience using the app even better!

Thank you so much and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

I can focus on my workout more...

So refreshing to focus on my workout without worrying about what I have to do. The audio trainers are great, I can play them on top of my favourite DJ mixes and it's so much cheaper than a real-life personal trainer. I'm getting a lot from Auro.

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Alex,

Thank you so much for the 5* review - we are ecstatic to hear that Auro is keeping you focussed! If you have any feedback for us or would like to see anything in particular on the app in the future, please feel free to contact us directly or join our Facebook Group.

Thank you and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

My Gym is Anytime fitness Auro is my Anytime instructor.

Have had gym instructors before but this meant that I had to fit in with their schedules. Whereas my Gym is 24/7. Therefore Auto is ideal. My instructor is there when I want them

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Valerie,

We're so happy to hear that Auro works for you - thank you so much for being a valued member! If you have any feedback for us or would like to see something on the app in the future, please feel free to contact us directly or join our Facebook Group.

Thank you and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

The best app out there ..fab fab fab

The best app out there ... caters for all abilities and the coaching really motivates you !

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Rebecca,

Thank you for the lovely review, we're so happy that you're enjoying the Auro app. If you have any feedback for us or have anything in mind that you would like to see on the app in the future, please feel free to contact us directly or join our Auro Facebook Group.

Thank you and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

Best fitness app I’ve tried!

I absolutely love this app! I can do any kind of workout, whenever I like, with a personal trainer talking me through every second. The weekly goal of 3 workouts makes me feel more motivated as it’s an easily achievable goal and if I want to do more, I still can. It’s the only fitness app I’ve liked enough during the trial period to actually purchase. Highly recommend!

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Iona,

Thank you so much for your great review! We are so pleased that you're enjoying Auro. If you have any feedback for us or anything you would like to see on the app in the future, please do not hesitate to get in touch with us and join our Facebook Community Group.

Thank you and happy exercising!
Team Auro

Avaliado com 5 de um total de 5 estrelas

Love this app

Love this app! Easily beats gym classes for me - variety, easy to access when you want it and you work hard! The running programmes are especially good with lots of instruction and very well thought out especially if you use as a lead in to a specific race date. Mix of different types of exercise and class lengths, all the instructions are clear and the bonus is being UK based you don't have to do mph and kmph calculations on the treadmill(!). New content gets added to the app fairly regularly and there's good search filters if you're looking for something specific.

Personally there has only been a few occasions I've needed to contact customer support they have been really friendly and sorted stuff out asap. And whilst I've used a few things like this I have to say I feel it's pretty obvious you're signing up to an auto renew after the trial period.

17 de dezembro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Hannah,

Thank you for your lovely review and feedback! We're so pleased to hear you are enjoying working out with Auro. If you have anymore feedback for us on improving our product or service, please do not hesitate to get in touch!

Thank you,
Team Auro

Avaliado com 1 de um total de 5 estrelas

AUTO RENEW Beware

I only signed onto this app via an O2 offer. I tried to cancel my subscription a couple of times on the the app but couldn't find it. When I did go onto the website (and not the app) I found how to cancel but i was then too late and then was already charged £59.99 for an annual subscription. I am sure I read that it would be a monthly subscription and I would not be tied into a year SCAM SITE, RUBBISH.
Never even used the app once.

2 de dezembro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Sarah,

Thank you for your feedback and review.

We have looked into you account and we can see that you have cancelled the subscription after the expiry of your trial. You were offered the choice of selecting a monthly or annual plan and you chose the latter. We''ve sent out a reminder email 3 days before expiry of your trial to inform you of the pending expiry.

As a gesture of goodwill, we have amended your plan to a monthly plan and cancelled the annual subscription and issued a refund. We hope this is helpful.

Team Auro

Avaliado com 5 de um total de 5 estrelas

Love working out with the app

Love working out with the app. Very motivating and kept me going in the gym. Would deffo recommend to friends and family. Thanks Auro!

26 de novembro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Iman,

Thank you for your lovely review. We're glad to hear you are enjoying Auro App!

Happy exercising,
Team Auro

Avaliado com 5 de um total de 5 estrelas

Great app! Great for busy lifestyle.

Great app! Keeps me motivated and suits my busy lifestyle. Highly recommend!

26 de novembro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Pauline,

Thank you for the 5* review. We're glad to hear you would recommend Auro!

Happy exercising,
Team Auro

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service, stick to the script!

25 de novembro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Tom,

Thank you for your feedback.

We have looked into you account and we can see that our customer support team have responded to you promptly after your initial outreach. Since you were unhappy with the outcome (as you had not cancelled your trial before expiry despite being sent a reminder), you have used abusive language to our staff, which is not acceptable and therefore we were unable to respond further.

Team Auro

Avaliado com 5 de um total de 5 estrelas

A Must Have! Brilliant App!!

BRILLIANT! I love this app, it's super helpful especially when I don't have time to go the gym, I can just do an Auro home workout quickly and still feel like I've done some intense training. I'm quite advanced with my workouts and have been going to the gym for years but having Auro as well as my gym membership really adds on an extra push and helps me work around my work schedule and a busy packed out gym!

I even love using this app at the gym when I'm not totally motivated and unsure about what to do on that day - the workout routines and training plans are great and I've definitely seen a positive result after using this app for only a month!!

Really great app, would definitely recommend to others!

18 de outubro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Rina,

Thank you for your lovely review. We are glad to see that you are enjoying training with Auro and would recommend it to others.

Happy exercising,

Team Auro

Avaliado com 2 de um total de 5 estrelas

Cancelled subscription and money still taken from bank

I had a free trial for this app and actually enjoyed the additional support when exercising.
However, I knew I would not be able to afford the full years subscription coming out of my account at once so I cancelled the auto renew 4 days before the payment was due.
Auro conveniently have no record of this and took payment from my account.
The only response I can receive from customer service is: “You didn’t cancel, we cannot refund” even after specifying that I had cancelled and received on screen confirmation. I informed customer service that the money they had taken was there to cover my electric bill and that bill has now defaulted and added extra charges to my account. When I told Auro that the payment had in fact been cancelled so the fault was on their end and that I would be taking the matter further they failed to reply to my correspondence, further showing that they have no desire to help at all!
I cancelled the full years subscription as soon as I found out the money had been taken to avoid any other charges that are lurking and will be taking the matter up with my bank.
Such a shame as this app has the potential to be great, just not when they are taking money from those who cancel subscriptions.

2 de setembro de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Grace,

Thank you for your feedback and review.

We have looked into you account again and we can see that you have cancelled the subscription only on the 26th August at 9:32 AM.

Your free trial expired on the 17th August, which is 9 days before you cancelled the subscription. Unfortunately, we are unable to help further in this instance as it was not cancelled prior to expiry. Hope this explains.

Team Auro

Avaliado com 1 de um total de 5 estrelas

Unclear trial end date and bad customer service

Unfortunately I have had a bad experience with this app. I signed up to a 7 day free trial and after the trial ended I received emails stating that I could sign up for a further 30 day free trial. I signed up for the further trial as I was unable to use the first trial and with it being a longer period I thought I may have had better opportunity to try it out. When I signed up I did not receive any correspondence or confirmation of when the trial would end. I forgot about the app and again never had a chance to make use of it until I noticed on my bank I had a new pending payment. I contacted customer support and informed them that I did not use it and as the payment had not actually been taken from my account could I please cancel (the subscription apparently started on 20th March-again no emails stating it had begun or was about to or that payment was due to be taken or even my trial was ending).

They have come back and told me I have used the app for 38 days even though my profile clearly states 4 minutes use. And for that reason my request is unreasonable.

They keep sending me photos of a laptop showing it says payment will be taken at the end of the trial period however as I already had a trial and payment was not taken first time round I was under the impression this would be the case again.

Very unprofessional and slow customer support, it seems they hope you don’t notice the dates the trials end in order to catch you short when they have taken the payment and then just refer you back to t&cs.

Will not be using this service or app and am now stuck with a years subscription.

25 de março de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Kelly

We’re sorry you have had a bad experience using Auro.

Our typical 7-day free trial does not automatically lead to a subscription, however you signed up for a 30-day free trial on top of this, which does lead to an auto-enrolment.

The details of the auto-enrolment are displayed when you chose the extension, upon entering your credit card details, as well as explaining that you can cancel this enrolment anytime during the 30 days. Users are shown when their free trials ends in-app, and our terms for cancellation can be found on our website.

We’re sorry you feel like this was kept hidden from you; we do not attempt to hide trial end dates and payment details, but we will review how these details are displayed. Our customer support did respond to your messages within a few hours of you sending them however, on every platform.

Avaliado com 5 de um total de 5 estrelas

I love this app

I love this app, with shift work and a young family my fitness is last on the list! With this app I am back in control and back to looking after my physical and mental fitness. Thanks so much to everyone 😘

12 de março de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Lynn,
Thanks so much for this wonderful review. We're so pleased you use Auro to fit workouts into your busy life, and are back in control of your mental and physical health! Keep up the great work.
All the best,
Team Auro

Avaliado com 3 de um total de 5 estrelas

It's good and it keeps me motivated at…

It's good and it keeps me motivated at the gym although some of the home work outs like the stretches and strengthening ones can be difficult to work out what pose they want you to do without a picture

5 de março de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Becky, thanks for the great review! It is great to see that Auro is really helping you to stay motivated.

We have added photos to most of our strength classes, and are soon to release new and improved images across both the strength and stretch categories, so keep your eyes peeled for that.

Keep up the great work!

Team Auro

Avaliado com 4 de um total de 5 estrelas

Excellent

Due to the app I am working out more days of the week. The classes are motivating and engaging.Only critism I have is that the cross trainer at my gym runs on km/h and doesnt have rpm or strides and the app only gives training in rpm and strides.

5 de março de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Mubassira,

Thank you for your review! It's great to hear that you are loving Auro and working out more often.

There is a huge variation in the metrics on the cross trainers. The resistance levels that the trainers use refer to the ones that are consistent with the most popular brands of cross trainers. The trainers have now started to instruct in RPE terms (rated perceived exertion) to make up for the lack of standardisation in these machines. Try not worry about the RPM/speed. We’re trying to widen the variation on the newest cross trainer workouts. The trainers talk about 3 different levels that you can work out at, try to focus on a speed that feels natural and works you at the right intensity.

Keep smashing those classes!

Team Auro

Avaliado com 5 de um total de 5 estrelas

It's a small price to pay for very…

It's a small price to pay for very thorough and patient personal training programmes

5 de março de 2019
Avaliação não solicitada
logotipo da Auro

Resposta da Auro

Hi Susan,
Thank you for your fantastic review! Keep up the good work.

Team Auro

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