Autoguard Warranties Ltd (United Kingdom) Avaliações 

I didn't get off to a good start when I initially phoned Autoguard. The expensive (to me) 1-Year policy didn't seem to do what it said on the page.
BUT.
Fair dues, where fair dues are due (if you know what I mean). The original customer service handler was a new member of staff and hadn't interpreted the cover I had correctly - however, in fairness, we all have to start somewhere in a new job.
Dejected after I spoke to him, I then phoned back and spoke to a lovely lady, Sally, to point out that I felt the original call handler seemed to have not picked up the blindingly obvious fact that with the gears 'gone', the car was immovable and I would be unable to take it to one of their recommended mechanics to have it assessed.
She apologised and said that something had been lacking in the way the call was handled.
After the termination of the call, and me sitting there wondering what I should do with a paid-for policy that seemed to be of little value and a car I could not drive to my locally-approved mechanic, Sally phoned back 5 minutes later.
Bless her, she had trawled quickly through my policy and told me that, yes, my car could be collected by the Car Dealer I purchased it from, and attended to, all part of what I had indeed paid for.
The car was collected after the weekend on the Monday, and I went back to the dealer to collect my repaired car on the Wednesday as a quite satisfied bunny.
I have no option but to give five stars, as Sally went beyond the call of duty and it would be unfair of me to do otherwise.
As I have already written, all people new to a business have to start somewhere, and the error probably lies with the now-expected dysfunctionality of many HR departments nationally who are too preoccupied with woke matters rather than actually serving the staff and the business (HR is the only business function that doesn't generate profit, by the way!)
Harsh words I know, but the very reason I wrote a book on HR in 2016, experientially exposing the "industry".

Oh, and full marks to Autoguard and Sally.

Professional knowledgable people who progressed my claim quickly paid within 3 days the max I was able to claim thank you all who assisted me 👏🏻👏🏻👏🏻I would highly recommend this company to all great value for money

They were very good. i was repaid within a week. they allowed me to pay and reclaim as this was my first claim. not all the cost was refunded but a lot of it was. very kind and helpful staff

From start to finish the whole process was very simple to do and I got my car back yesterday with new parts fitted and working perfectly!!

Straightforward easy to use and efficient once the claim was accepted

Quick efficient service, easy to use app

The process of authorisation and subsequent payment of the repairers invoice has been handled well . However only 4 stars as I think the communication via the app is not clear, old messages were still showing and actions completed were still showing as outstanding. If communication can be supported by emails and updates on progress made clearer I would have given 5 stars.

I have been very dissatisfied with the communication and customer service from this company.

I cancelled my membership around five months ago after noticing an issue with my car. I was told that the issue was considered “wear and tear,” which I was very disappointed with.

The company was dealing with Bumper and Best4 during the process, and unfortunately, my experience with all parties involved was frustrating. Communication was poor, and I found the customer service to be unhelpful and, at times, rude.

Based on my personal experience, I would recommend carefully considering whether a membership like this is worthwhile. In my opinion, it may be better to put the money aside and use it for repairs when they are actually needed.

Overall, I am very dissatisfied with the service and customer experience I received.

An honest Company that honored the product that was purchased

Agata was amazing! Great customer service and stuck to her word! Women deserve a pay rise 🤞🏼

I’m not sure where to start, from a warranty where it appears you couldn’t actually claim for anything to response times on a decision leading into day, an app that says claims are approved then later rejected!! Awful experience. Have raised a complaint let’s see if they can deal with it!

My garage was reluctant to work direct with Autoguard due to past experiences with Other warranty companies. So I agreed I would pay the garage and claim the money back. There was a slight delay at the beginning from obtaining the quote to authorisation, which caused me issues as I couldn’t use the car but once the work was complete I was able to claim my money back and received payment immediately.

They dont cover anything. They reject nearly everything, a nightmare to deal with

Amazing We were stranded and the lady we spoke with, Aga, was so helpful and quick in getting us moving again. Quick to approve and cover cost and getting us back on the road again in just two days. Thank you for such a swift service.

1st Time ive every claimeed under a warentee provider.
REplaced 2 out of the 4 failed injectors but apart from that there was no quible. Easy to use

First time user of Autoguard and l must say it was a pleasure to have a positive outcome with them, especially after some negative experiences with previous companies.Would certainly consider them again.

Very good communication, payment promptly paid.

I would strongly advise anyone considering taking out this warranty to think twice before handing over your money.

I submitted a claim on 21 August 2026, and three weeks later I am still dealing with delays, repeated requests for additional evidence and a claims process that has been incredibly frustrating from start to finish.

My vehicle has suffered several mechanical problems, including a thermostat failure and water pump issue. The garage has already confirmed that the thermostat failed suddenly and was not the result of gradual deterioration or wear. Despite this, rather than progressing the claim, I have repeatedly been sent back to the garage for further investigation.

I have now been asked to provide a photograph of the water pump impeller, which would require the vehicle to be dismantled again and create additional diagnostic and labour costs. If this evidence was genuinely required, it should have been requested at the beginning of the claim, not after three weeks of delays and inconvenience.

What is particularly frustrating is the way this claim is being treated. The constant questioning and repeated demands for further evidence have left me feeling as though both myself and the garage are being treated as though we cannot be trusted or are somehow not telling the truth about the vehicle’s faults. The garage has inspected the vehicle and provided its professional findings, yet instead of those findings being taken seriously, I feel as though we are continually being asked to prove ourselves again and again.

I have already provided substantial evidence regarding the faults. Instead of feeling like I have a warranty there to help when something goes wrong, I feel like I am having to continually prove my claim and jump through more and more hoops just to get the matter dealt with.

Meanwhile, I am left without my vehicle and having to arrange and pay for alternative transport. This has caused significant inconvenience and unnecessary mental stress, particularly as I rely on my car for everyday life and to transport my disabled father.

Three weeks may not sound like a long time until you’re the person without their vehicle, paying additional costs and constantly having to deal with another request for evidence.

A warranty is supposed to give you peace of mind. My experience has been the complete opposite. The delays, repeated evidence requests, additional costs and overall handling of this claim have left me extremely disappointed.

If you are considering buying this policy, my honest advice is: don’t bother. Save your money, save your time and save yourself the frustration and mental stress of having to fight to get a claim dealt with when you actually need the warranty.

Based on my experience so far, I would not recommend this warranty to anyone.

I think I will have to take this one up with the Financial Ombudsman Service and the Motor Ombudsman Service.