Babylon Health 

It is good alternative then walk off to GP. Appointment are easy to make. Few updates need to be done surely.
1. Very few clinic have to travel alot. Should have one in Croydon.
2. Have we book for an appointment doc calls just like a ring and no option to call back.so we missed an appointment. There should an option from doc side to make sure they attend call.
3. No option for patients to text them back. Should be an option for note so once appointment is booked or some sort of text msg(note) from both ends. That will resolve missedor delayed appointments any sort of queries after call.

GP was late by half an hour and then when they finally did ring me the call cut out after 30 seconds and she didn't ring back. If the Tories do drown the NHS as they intend to then we're all going to be paying for dreadful service.

as a transgender woman, I found Babylon very easy to use, there were some bibs and bobs, but overall, I am delighted,

so satisfied that I am referring each of my friends to Babylon, there are some limitations, but what I learned is that it is because of NHS not because of Babylon (if you can't come to the doctor to make blood tests, they can send a letter with stickers so that you can do it elsewhere, but only if it is same NHS trust as Babylon, and they didn't mention this, I had to find it myself

overall, if you are looking for a GP whom you can use on a phone, and you live in London area, very good choice

Extremely efficient care, always very easy to get an appointment.

Excellent concept and definitely the way forward for healthcare. Virtual appointment in the morning, face to face in the afternoon - bloods the day after with results in the evening. Amazing

The best GP service. Genuinely so convenient, it’s easy to book, order repeats and you only need to attend in person for tests/exams. After years of frustrating and poor experience with local GPs, this service was a complete game changer! Highly recommend.

Love it. Modern healthcare at its finest 🔥

Pretty poor. May as well stick with the NHS or GPs in a surgery. Concept is great but execution not good. Booked appts twice now. First time person was 20 mins late (not terrible). Second time GP was 30 mins late, there was no notification of lateness and then they called but I couldn't connect due to 'browser issues' with their tech. We'd waiting two days for the appointment. Back to the start or our NHS GP. Painful as I'm paying for this.

2 appointments booked, both failed, both messages sent via babylon saying "sorry we missed you, Tried to call a few times"..both times I had a good signal, I had no missed calls - very disappointing, especially as I rushed home from work as I needed to have my son with me for the appointment and taking him out of school, he was extremely frustrated!

Disgusting service!
I needed an appointment urgently and at the appointment time they sent me a message saying due to technical issues they cant get me a GP! This is not acceptable. Not even NHS do this, you do not expect this kind of service from private healthcare!!!

They always offer great customer services. The attention given to me has been great through all these years. Their have good locations around London. If you don't like a consultation you can always let then know and they would try to help you.

I will not be using Babylon again and have signed up to a local GP instead. Babylon sent me for the wrong tests and then questioned me when I pointed this out. They then said that my test results are fine, but then updated the ap to say that I need to book an appointment for follow up. I do not trust them with my health and neither should you.

This app and service could be great but it's just terrible for me personally. The app doesn't work for me and after months of talking it came down to me needing to factory reset my phone for 1 app which I'm not going to do. Via web, you cannot book an appointment as no slots appear on the dates they show as available (tried chrome, sarafi and opera and get the same thing). I tried calling and after 20 minutes on hold and 10 minutes on a call the agent's web based call service failed so she couldnt hear me any more and she hung up. Terrible service on all levels.

I wrote the following on 28 11 2022
If you update their App
If you update their App, which you have to if you want to use it,
and then forget your PIN number and password, they ask you to enter your e mail address in order to send you an e mail with instructions. Having requested they send you an email many times, you finally get an email telling you they will respond within 3 days!
3 days to reset a password? My bank can reset a password in less than one minute. Shows how much they care about the health of their clients. Pathetic service .
Its now 4th December 2022. I received this email recently
" Please provide us with an alternative email we can use for your account to resend your password reset link."

RESEND? I don't want you to resend it second time, I want it sent the first time.
These people must spend hours sitting around tables desperately working out convoluted ways of achieving simple tasks just to make patients lives as difficult as possible. These people are not incompetent, no incompetent person could master such levels of incompetence, it takes committed genius to devise methods of being this ineffectual.
I will be hear until next Christmas trying to get a password ....................remember I ONLY pay BUPA £275 a month for this level of service?

It's now 12th January 2023 : Still I have had no password reset directive and am still unable to access the App.

It is now the 18 March 2023 and I am still waiting for a Password. This company redefines the definition of total incompetence. 4 months to get a password.

18th March.
Having telephoned you 3 times this morning, having spoken to 3 Doctors, having sent 2 images of my injured foot, it seems you can not attach the images to the file the Doctor receives prior to my consultation. Now you ask me to send you all the details of my operating system etc etc in order to restore the usability of my APP , which requires a password to activate. Here is my e mail to your Technical department....

Dear Sirs,

Look I do not know what language I have to speak or how many months I have to keep repeating the same request......

PLEASE SEND ME A LINK SO AS I CAN RESET THE PASSWORD ON MY APP.

I know you want me to believe that Yahoo and Gmail mail servers are faulty and for 4 months have bee purposely only blocking the e mails that you send to me, whilst I receive e mails from all parties with no problem. Frankly I think that this is unlikely.

SO,
PLEASE SEND ME A LINK SO AS I CAN RESET THE PASSWORD ON MY APP.

Please regard this as a complaint and add it to the list of previous requests made over the past 4 months.

I arranged an appointment for Wednesday 11 Jan at 4:40pm and checked in prior to allotted time. They then cancelled the appointment. Then they rescheduled without consultation at 8:40am the next morning. I checked in at 8:39 on their app. At 8:40am they sent an email cancelling my appointment. I had 3 calls prior to my appointment time, I obviously was not in a position to take them. This is disgusting and service and demonstrates absolutely disregard for patients.

Really poor service. First time I have actually got an appointment at a time other than about 3am. It was for 9.40am today. I was waiting and got a text saying the doctor was running late which was fine, then received another text saying my appt had been cancelled with no explanation or offer of a re-booking. Very disappointed.

Positive: easy to speak to the doctor on video call. Very hard to get a proper examination. They refer you to random hospitals around London, really far from where you’re based, and in my experience it was an incorrect referral because they don’t properly examine you.

Quick and easy. Good intuitive app, easy to book soon appointments. Easy to access prescription and referral after.

The good:
Can have online appointment anytime day or night, most of face time face appointment I can have at near by clinic, easy to book appointment and you can see the same Dr, nurse or GP if you prefer.
The not so good:
Need more clinic in London as some specialist clinic like the one in Canary Wharf is very hard to get appointments as it always full or not available.

Useless. App will not confirm appointment