Balfe's Bikes - Waterloo Avaliações 

Great service all round

Great customer service, friendly and attentive.

Balfes couldn't be more helpful and were super flexible when I changed my mind on the model before I collected the bike.

I had a great experience with Alex at Balfe’s Waterloo. He repaired my bike quickly and professionally, and the quality of his work was excellent. Alex was extremely polite, friendly, and happy to explain what needed fixing, which I really appreciated.

It’s clear he takes pride in his work and cares about providing great service. My bike now rides perfectly thanks to him. I would definitely recommend Balfe’s Waterloo and especially Alex to anyone needing a reliable and knowledgeable bike mechanic.

Thank you again for the excellent service!

Service is excellent. I came to collect my order and ask for an advised about e-bikes. Giles happily accommodated my request. He shared information on what to look for in an e-bike, power, battery and the placement of this in a bike. Showed some e-bikes that are currently in store. As I am on a shorter side, most of the e-bikes are big for me but Giles assured me that they can help with the adjustment to ensure the bike will fit me. I'm grateful that Giles did not hesitate to accommodate my request even if I am not buying yet. That is what customer service is about.

Always a warm welcome when arriving at the shop in Waterloo . My bycycle running perfect after some minor alterations . Great store great staff no doubt my custom will always Balfe's first choice

Collection of online purchase, completed successfully.

I attended a brilliant bike workshop yesterday with 6 of my friends. Max and Joe spent two hours showing us how to safety-check, clean and maintain our bikes and fix punctures. We each had the opportunity to change an inner tube on our own bikes and never felt like any question was too stupid. Joe and Max gave up their Saturday evening to run this session and made the 2 hours super relaxed and welcoming. They provided snacks from Gail’s and free goodies from Muc-Off. All of us left feeling we had learnt a lot and far more confident looking after our bikes.

This is a perfect class for beginners and couldn’t recommend the staff at Waterloo more!

Great experience with very insightful advice while I was deciding which bike to purchase. They set everything up for me, so when I picked it up, it was ready to go and thoroughly explained.

helpful knowledgeable staff 5*

Always great service. They generally exceed expectations.

Great selection of stuff. It’s a shame the workshop is always so busy

Dropped my bike off for a service.
Full transparency on the work they were doing, completed really quickly.
Would recommend.

Excellent service and friendly staff

Great service via email, phone and in store. Friendly staff, responsive and keen to explain and support. They made it a very smooth journey to get my new bike!

A really trusty and helpful team, it has local bike shop vibes. Super useful to have round the corner to my office.

Excellent and immediate service on day of problem arising. Sorted the repair the same day

Helpful, quick service

Very knowledgeable and helpful team

Very good. Will use again.