Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
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Veja o que dizem as avaliações
Went into the Waterloo shop initially, Alex was extremely helpful. He advised me of the correct size and answered my questions. A few days later I decided to buy online as it was most convenient i... Ver mais
I’ve had experiences with most of the different Balfe’s Bikes and the folks at Waterloo stand tall amongst the rest. I used a cycle to work vouchers in part to upgrade my gravel bike and the... Ver mais
Really helpful and knowledgeable staff. Great flexibility on the Cycle2Work scheme so I could get the right bike and not be limited by an absolute cutoff at £2k
Detalhes da empresa
- Loja de Bicicleta
- Loja de roupas desportivas
- Conserto de Bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Sobre Balfe's Bikes - Waterloo
Escrito pela empresa
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Escrito pela empresa

- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Informações de contato
69-71 The Cut, Waterloo, SE1 8LL, London, Reino Unido
- 020 4529 7777
Pede aos clientes que avaliem
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Such a great shop
Such a great shop, helpful staff with honest opinions and good advice. Wouldn’t shop anywhere else. Jason & Max are a credit to the company. 👍🏻
Great customer service at Balfe’s Bikes…
Great customer service at Balfe’s Bikes Waterloo. Highly recommend this store to all the cyclists!
Experience
4.5 / 5, as nothing's perfect..
A bittersweet note..
Straight forward service..
The person who brought the bike, don't know his name;
Made an initial comment in a way, I won't say what, that I could tell straight away his mindset & motivation was different & more genuine..
Also the description of the methods for booking services were a complete contrast to my previous experience with Balfe Angel Islington, where in short, bar a couple of individuals' good service, was a P.R disaster in general..
This bike is an upgrade & back-up I wanted, to my Contessa EQ..
İt's beautifully elegant & reminiscing 70's & 80's Italian supercars, with the curved top tube etc, unlike the unstylish male designs, & I'm male..
İt's excellent, agile, smooth & doesn't struggle against road bikes, & in no way inferior to my previous big brand bikes'..
Awesome Bike...
The standard 29" wheels make sense, unless you do over-excessive manoeuvring..
Amazing!
Super friendly staff and excellent products. Recently bought a new bike and Max at the Waterloo shop was incredibly helpful in getting me sorted. Couldn't be happier, thanks very much!
Max was very helpful throughout the…
Max was very helpful throughout the process, helping me select the perfect bike
Good solid advice
Good solid advice, no pressure from the team. Helpful from initial discussion through to collection at my convenience a few days later
Came in with a bike that needed tire…
Came in with a bike that needed tire replacement, and had it sorted within 20minutes for the same price as a normal booked in appointment
Best customer service
Giles and the team are superb. Sorted any issues I had with my bike professionally.
Fixed the creak on my bottom bracket…
Fixed the creak on my bottom bracket very good job all round from start to finish.
Great service
Super helpful staff, very kind and friendly. Also very knowledgeable and technical.
Bike was ready on time
Bike was ready on time. Very helpful staff who ensured the saddle was at the right height and fitted pedals for me.
Socks I ordered arrived early
Socks I ordered arrived early! Friendly staff quickly found them and I was on my way!
Excellent service
Unlike some other bike shops, not at all patronising, and did a good job on the repair, with clear communication about when my bike would be ready.
Great service, very friendly staff
I walked into the shop in Southwark looking for a couple of very specific adapters to fit 160mm rotors on my bike. They told me they didn't normally sell them but they managed to fish some out of their parts bin to help me out.
Joe was very helpful and…
Joe was very helpful and knowledgeable....many thanks
Bike not tested after service
When my folding electric bike was returned, the cranks were badly out of line making riding impossible. I returned to the shop and it was fixed. When I got home I discovered that the cranks had been put on the wrong way round - left on righthand side and right on left. This could mean the pedals might unscrew and the removable pedal, for when the bike was folded' was on the wrong side. I also noticed the adjustable bolts fixing the wheels to the frame were both the wrong way round making it impossible to fold the bike. I returned to the shop, in the rain, and the faults were fixed.
Surely an expensive service should include a short test ride and a check that the bike can be folded correctly.
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