Ordered an $18 aluminum flag pole. Sucked up the $17 shipping charge as I understand the premium for an oversized item (6’); but didn’t realize that there was an additional $20 “minimum order fee” u... Ver mais
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Ordered an $18 aluminum flag pole. Sucked up the $17 shipping charge as I understand the premium for an oversized item (6’); but didn’t realize that there was an additional $20 “minimum order fee” u... Ver mais
A empresa respondeu
The website was very easy to navigate and they had a good selection of the products that we were looking for. The shipping/delivery fees were outrageous though. Shipping was a third of my total orde... Ver mais
Ordering was so easy. Shipping prices are ridiculous but, my son is excited for them to arrive and save his feet while marching
Easy to call in and get help. Very knowledgeable sales team! I've worked with Band Shoppe for 4 years. I'm always impressed with their service. Keep it up. No AI, actual people answering phones and kn... Ver mais
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
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8900 Highway 65 STE 2, 47612-9526, Cynthiana, Estados Unidos
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Ordered flags for my entire team. Cost us almost $500. We purchased a set of flags that, developed multiple holes and signs of damage after only participating in one parade and two competitions.
When purchasing, the product description advertised that the flags were “tough enough to last all season long from practice to show.” Based on our experience, that has not been the case, as the flags only lasted approximately one month before showing significant wear.
Reached out to the company to seek some sort of solution as were prepared to order 45 more flags from them. However, they deemed that they were not at fault claiming "it was likely caused by an external factor, such as contact with a rough surface or improper handling". Meanwhile the flags are literally ripping at the sewn seams.
And since I can not reply to the below comment. Pictures were given and excuses were made. The flags were properly used and stored. And again, all flags are ripping at the seams. So even if the holes are deemed not at their fault. That still does not cover the ripping at the seems where the hole was made for the pole to go through. And since we did a parade where the flags never touched the ground. And 2 competitions that took place in a gym and again never touched the ground. The excuse that they came in contact with a rough surface is invalid.
Shouldn't matter what the use of the flags are. If they are being advertised to be "durable enough to last all season" then they should be able to last all season in all types of environments. So false advertising. Do better.
Such a shame and business lost. Definitely not products that last a whole season.

Resposta da Band Shoppe
The process was very user-friendly and I was able to place my order with no problem.

Resposta da Band Shoppe
I ordered poms for our Jr. Bucs cheer team, and once again Band Shoppe did not disappoint! I used them last season for KDDC and came back because the process is just so easy. Their ordering system is simple, customer service is great, and the shipping is unbelievably fast.
The poms I ordered previously were excellent quality, so I can’t wait to see this new set. Thank you for making team orders stress‑free — highly recommend!

Resposta da Band Shoppe
It was easy to find what I was looking for, and you had it in stock!

Resposta da Band Shoppe
The product and delivery was good. However, we just brought 1 flag and the system penalized increasing the amount if don’t buy 3 flags. This is the only thing that it was very disappointing for me at the moment to finalized my purchase. Because you don’t have any other option just paid…

Resposta da Band Shoppe
The easy shopping and ordering is perfect for grandparents !
Delivery service done in a timely manner
The product was well made

Resposta da Band Shoppe
Purchasing a flag was easy to do but can’t wait to receive it once it comes out of back order… excitedddd

Resposta da Band Shoppe

Resposta da Band Shoppe
The website was easy to use, and the descriptions of the products were quite sufficient. The confirmation email came promptly. I have not received the products yet, but am looking forward to getting what I ordered.

Resposta da Band Shoppe
Fantastic all the way around!! Love the product and it came in fast!

Resposta da Band Shoppe
all good thanks for being a stable force in the band world!

Resposta da Band Shoppe

Resposta da Band Shoppe
$20 shipping for a little pair of shoes is a bit steep. Other than that everything g was good. I get having to pay shipping but I'm sure you can get that price down some.

Resposta da Band Shoppe
Great price on the produce but wish shipping was a bit better priced. Which is why I have 4 instead of 5 stars.

Resposta da Band Shoppe
Delivery on time very happy with product

Resposta da Band Shoppe
I am extremely disappointed, and so extremely upset that my child is so upset. I have struggled and struggled to find a place that even sells color gaurd/ winter gaurd supplies/ accessories and I find this website, I was fine paying thr ridiculous $20 fee for not buying 5 or more and I was fine paying almost 60$ total for a $17.95 pole, WITHOUT THE FLAG, all for not even a full 24 hours later I get a notification from fed ex saying that the shipper canceled my label and my order was canceled. I sure hope you put my money back as quick as you took it so I can try to get my child what she needs. Why accept orders all to cancel them and not even have the courtesy to message the customer? Instead I had to hear about this from FedEx. Atleast they let me know.

Resposta da Band Shoppe
Thank you, Jason Cooney, for getting the Tax Exempt status set up for the university so quickly.

Resposta da Band Shoppe
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