Ordered an $18 aluminum flag pole. Sucked up the $17 shipping charge as I understand the premium for an oversized item (6’); but didn’t realize that there was an additional $20 “minimum order fee” u... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The website was very easy to navigate and they had a good selection of the products that we were looking for. The shipping/delivery fees were outrageous though. Shipping was a third of my total orde... Ver mais
Ordering was so easy. Shipping prices are ridiculous but, my son is excited for them to arrive and save his feet while marching
Easy to call in and get help. Very knowledgeable sales team! I've worked with Band Shoppe for 4 years. I'm always impressed with their service. Keep it up. No AI, actual people answering phones and kn... Ver mais
Detalhes da empresa
Escrito pela empresa
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Escrito pela empresa
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Informações de contato
8900 Highway 65 STE 2, 47612-9526, Cynthiana, Estados Unidos
- (800) 457-3501
- www.bandshoppe.com
4,1
Muito Bom
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Guard sister loves her flag
Purchased equipment for my sister and she absolutely loved the quality that was delivered.
29 de abril de 2026
Resposta da Band Shoppe
We are so pleased to hear your sister loved the quality of her new equipment. We appreciate your kind words! Amanda - Customer Care Team
Resposta da Band Shoppe
We're happy to hear your order was good. Thanks for sharing. Amanda - Customer Care Team
I received a torn empty envelope and…
I received a torn empty envelope and paid almost $30 for shipping on an $18 item for my granddaughters birthday. Obviously the baton was not packaged correctly. Why would FedEx deliver an EMPTY DAMAGED envelope with nothing inside??!!
11 de junho de 2026
Resposta da Band Shoppe
I'm sorry your package arrived damaged. If you haven't already, please contact us at wecare@bandshoppe.com so we can assist you by filing a claim with FedEx and sending a replacement shipment at no charge. Amanda - Customer Care Team
Beware of Extra Fees
I find it ridiculous that you would charge a $20 fee for children wanting their own flag pole (orders less than 5). Price gouging working class families isn’t a way to get repeat business.
11 de junho de 2026
Resposta da Band Shoppe
Thank you for your review and feedback. Amanda - Customer Care Team
The response for tax-exempt status was…
The response for tax-exempt status was very quick.
10 de junho de 2026
Resposta da Band Shoppe
We're glad to hear about your quick tax-exempt status response. Thank you for your feedback! Amanda - Customer Care Team
Resposta da Band Shoppe
We're so glad you enjoyed our product and its packaging! Thank you for your kind words. Amanda - Customer Care Team
I haven’t received my order yet
I haven’t received my order yet. I was told it was back ordered and I would receive it mid May. It is now mid June, still haven’t received it, and have gotten no updates.
25 de abril de 2026
Resposta da Band Shoppe
Thank you for your review. I have requested on update on your item and will be in touch via email with an update. I apologize for any inconvenience. Amanda - Customer Care Team
Shopping and purchasing was easy
Shopping and purchasing was easy, no problem navigating through the site. Not happy with shipping cost. Bought a baton and they are not heavy or big. $19.95 for standard shipping is ridiculous.
8 de junho de 2026
Resposta da Band Shoppe
We are happy to hear your shopping experience was easy. We appreciate your feedback. Amanda - Customer Care Team
Fine experience
Fine experience. $19 shipping is outrageous. Please rethink this choice.
7 de junho de 2026
Resposta da Band Shoppe
We appreciate you taking time to leave us a review. Amanda - Customer Care Team
Fast shipping and great product.
1 de junho de 2026
Resposta da Band Shoppe
We're glad you enjoyed your experience. We appreciate your positive feedback. Amanda - Customer Care Team
The silk is absolutely beautiful
The silk is absolutely beautiful, the pole however looks pretty dull on one end and the shipping box came in absolutely beat up. The extra 20 dollar charge for not buying 5 or more poles was neat, too after already paying 20 bucks for shipping! 106 bucks for 58 dollars worth of items. Yikes. Yes, part of this is absolut sarcasm as I'm not thrilled about the costs. Yes, that is actually a lot of money to some people. It got here fast though. Started on a positive, ended on positive.
27 de maio de 2026
Resposta da Band Shoppe
We appreciate you sharing your feedback. We are concerned to hear about the condition of the pole and the shipping box. If you feel the pole has been damaged, please email photos to us at wecare@bandshoppe.com for further assistance. Amanda - Customer Care Team
Overpriced junk being sold to us by a middleman $$$$$$
We just began this marching band journey and I can tell right now that I will be finding literally anywhere else to order this crap from because your shipping prices are criminal. You are shipping overpriced chinese junk to me as a middle man and I'm paying almost a 50% shipping fee? Ew.
I see you, I see what you're doing, I am very loud, and I'm not going away for 4 more years, so good luck with that.
27 de maio de 2026
Resposta da Band Shoppe
We appreciate you sharing your concerns regarding our shipping costs and product quality. Your feedback is valuable as we strive to improve. - Emily, Customer Care
Great product selection and service
I ordered practice flags for a group of 12 and the website had numerous options and ordering was easy. I received everything within a few days.
10 de abril de 2026
Resposta da Band Shoppe
We're so happy to hear you found our website easy to use and that your practice flags arrived quickly! We appreciate your positive feedback. - Emily, Customer Care
Getting back to feeling like a kid again!
I did color and winter guard in highschool and in college, and I’m so excited to change up my mommy work o it routine in my 30s! Thanks for allowing me to feel like a kid / young adult again!
21 de maio de 2026
Resposta da Band Shoppe
We're so glad we could help you rediscover that youthful joy and refresh your routine! Thank you for sharing your wonderful experience. Amanda - Customer Care Team
Resposta da Band Shoppe
We're happy to hear your order process was quick and easy. Thank you for your review. Amanda - Customer Care Team
Fantastic customer support!
Super easy website and customer service was very fast. I had to contact your company to get our government organization set up as tax exempt. It was a super-fast process and that was very helpful for the deadline we are facing with our order.
21 de maio de 2026
Resposta da Band Shoppe
We are so glad our team could assist with your tax-exempt setup quickly. We appreciate your kind words about our website and fast customer service. Amanda - Customer Care Team
The charge for S&H is crazy
The charge for S&H is crazy. Then you are charged for returning, then you are required to pay another $20 for S&H. So end up paying $60 S&H. Will never use this vendor again. Will definitely look for another vendor
I shop online all the time. Never do I pay S&H!!! Nor do I pay for return items!!! From major companies to small businesses on etsy or eBay!!! That’s the incentive to keeping customers. They all use 3rd party!!!
11 de maio de 2026
Resposta da Band Shoppe
Thank you for your feedback. Shipping and handling charges are based on the rates set by the third-party carrier and apply to each order. Return shipping costs are the responsibility of the customer and are determined by the carrier selected. Unlike some companies, we do not incorporate shipping and handling costs into our product pricing. This approach is consistent with standard practices among our direct competitors. Amanda - Customer Care Team
easy website
18 de maio de 2026
Resposta da Band Shoppe
We're happy to hear that the website was easy to use. Thank you for your feedback. Amanda - Customer Care Team
There were missing parts
There were missing parts. It is unfortunate that the return period is so short. As someone who wanted to re-live their colorguard days, I was extremely disappointed with the missing parts. The shipping costs to return would have made it easier just to eat the cost due to my location.
4 de abril de 2026
Resposta da Band Shoppe
Thank you for your review. Band Shoppe offers a 30-day return policy, and if there is ever a concern or discrepancy with an order, we kindly ask that it be reported within 10 days of receiving the shipment so we can address it as quickly as possible. According to our records, your order was shipped in full in early April. Amanda - Customer Care Team
They were not a good fit
They were not a good fit, I was charged $20 S &H to return them.
2 de abril de 2026
Resposta da Band Shoppe
Thank you for your review. Per our return policy, customers are responsible for all shipping costs, including any return shipping fees charged by the carrier they select. Please note that we do not have control over the rates set by these carriers. Amanda - Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.